The insurance industry is undergoing a sea of change with an increasingly competitive marketplace alongside increasing demands for a unified and comprehensive consumer experience. In such an environment, the availability of an enterprise platform to rapidly respond to customer interactions significantly increase the differentiation and competitive advantage of an insurer. These slides were used as part of a live presentation. Watch the complete presentation (with full video) at:http://www.pega.com/resources/pw-2014-video-the-digital-insurer-how-john-hancock-achieved-up-to-50-efficiency-with-a‘?utm_source=ss’

1. © 2013, Confidential, Pegasystems Inc.
TM

2. © 2014, Confidential, Pegasystems Inc.
Global Sanctions
Manager (GSM) Overview
Scott McGorry, Managing Director, Operations
Executive for OFAC/CSU Operations
Doug Rivera, Vice President, Operations Manager

3. 33 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Project Background, Goals & Objectives
• Millions of transactions daily
• Must comply with government regulations
• Perform watch list screening
• Lacking strong case management solution
BACKGROUND GOALS & OBJECTIVES
• Extensive case management capabilities
• Global deployment and operational model
• Flexible for any product, not just payments
• Timely adherence to regulations through SLAs and
escalations
• Organizational flexibility
• Allow the business to define and maintain business
rules
• Single solution for standardized metrics and
reporting

4. 44 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Why Pega for Sanctions?
28
trusted partner for
years users
20,000
production Pega
applications
55+
PROVEN
track record
IN-HOUSE
expertise
LEVERAGED
pre-built assets
KNOWN QUANTITY

5. 55 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Why Pega for Sanctions?
RISK MITIGATION
 Consistent, global processes
 Guided processing
 Improved audit trail
 Enforced controls and escalations
 In-application links to additional
sanctions screening research tools
 Extensive reporting in Pega and
through external data warehouse

6. 66 © 2014, Confidential, Pegasystems Inc.
Automate routine tasks
Prioritize work in real-time, driven by business parameters
Route work to balance Global Operating Model
Configure business rules “on demand”
Absorb new products/volume without further investment
Streamline interactions between Ops, Compliance and Client
Global Sanctions Manager (GSM) —
Why Pega for Sanctions?
IMPROVED OPERATING EFFICIENCY

7. 77 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Why Pega for Sanctions?
IMPROVED CLIENT EXPERIENCE
Of Priority Clients,
Regions, Products
Systematic
Work Distribution
Repetitive
Client Investigations
Reduction Of
Governed By
Service Level Agreements
Priority Driven
Work Management
To Seamlessly Serve
Global Client Base
24 x 7 Follow the Sun
Operating Model

8. 88 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Global Application
Functionality / Work-stream Global Compliance Client Screening Transaction Screening
Regional consistency across teams: APAC,
EMEA, WHEM
Dual Review — Inspect and Repair
systematically enforced in line w/ Corporate
Standards
Systematic enforcement of procedures —
built-in ‘guard-rails’
Audit Trail — more detailed audit history of
decision-making
In-application deployment of email processes
to retain and automate correspondence.
Direct communication between constituents: Transaction Screening,
Client Screening, OFAC
Investigations, Advise &
Consult
Transaction Screening,
OFAC Investigations
Client Screening, OFAC
Investigations
Quality Assurance — Automated case
sampling and creation of a ‘real-time’ Quality
process.

9. 99 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Work Distribution
Document
Repositories
and Client
Enrichment
GSM (PRPC)
Transaction
Screening
Client
Screening
Global
Compliance
Quality
Assurance
Sanctions
Screening
Central Utilities
Feedback Loops
(i.e. KYC, AML
Systems)
Central Escalations
and Inquiries Utility
(PRPC)
Client Service Teams
Sanctions Product
Data Store

10. 1010 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) –
Integrated Approach with PRPC
Applications
• Able to create the interaction between Operations, Compliance and the Client –
Full integration to existing PRPC applications.
• Utilized existing Automated workflows for Escalations and Inquiries
- Automated Case Creation
- Automated Correspondence
- Service Level Agreements
• Created two-way communications between GSM and PRPC Applications
- XML formatted messages
• Improved Client Experience by utilizing automated workflows
• Improved Operating Efficiency by eliminating email traffic between sanctions teams

11. © 2014, Confidential, Pegasystems Inc.
QUESTIONS & ANSWERS