Satama SUP (SIGCHI.NL Synergy Unlimited)

Satama Unified Process: Synergy on the work floor Presentation at SIGCHI.NL 2002 Summer Conference “Synergy Unlimited”, June 19, 2002 Peter Boersma ( peter. boersma @ satama .com ) Boyd de Groot ( boyd .de. groot @ satama .com )

Set-up ,[object Object],[object Object],[object Object],[object Object]

What is SUP? SUP is Satama’s delivery process A framework SUP helps in writing proposals and project plans Supports us: sell and do right things SUP is a collection of deliverables: templates and examples Increases efficiency and knowledge sharing SUP also contains instructions on parts of the delivery process Supports us to do things in the right way

Satama Unified Process ITERATIVE INCREMENTAL USER CENTRIC ARCHITECTURE CENTRIC 7 (+2) Workflows 5 Phases 4 Principles

Main Deliverables of SUP 1.0 Discovery Scan Inception Elaboration Construction Transition Analysis Insight Customer representation & Online offering Functional & Supplementary Requirements Interaction & Technical Design User & Technical Prototype Usability, Technical & eBrand Validation Launch Plan Project & Scope Plan Customer representation & Online offering Functional & Supplementary Requirements Interaction & Technical Design User & Technical Prototype Usability & Technical Validation Launch Plan Project Plan Interaction & Technical Design Software components Technical Validation Production environment Project Plan Guidelines Usability & Technical Validation Launched Service Project Plan & Closing Document VI Validation VII Launch Project management IV Analysis & design III Requirement capture II Business modeling I User exploration V Implementation

For each deliverable, we… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why SUP? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SUP 1.0 development process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],costs until November 2001 EUR 175.000 (Plus EUR 400.000 for Rational license & training)

Lessons learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The SUP is now part of Satama ,[object Object],[object Object],[object Object],[object Object]

SUP is linked to other processes Satama Unified Process Resource management Billing Account management Competence development New business development Partner management Start a project Manage client relationship & expectations A framework to define competence needs Staffing A framework to manage sub-contractors Input for billing Evaluate the service and identify development opportunities

External Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Further development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pragmatic and relevant support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Design Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Design Program Framework II. Core process: III. Program support Design & Development Process: SUP Styleguide: Guidelines and Reusable Components Organization chart People / Competences Partner cooperation Administration/ Finance Information / Knowledge Technology / Tools I. Project Portfolio Content Mng / Maintenance Releases / Service line updates Explorative design Business Strategy Business plan Target Groups Technology Plan / Roadmap “ Lighthouse”: Vision Development

Project Portfolio and SUP Lighthouse (continuous project) / Horizon: 2-3 years / Accent on workflows: 1,2, hi-lvl 3 Explorative design / Horizon: 1-2 years / Accent on workflows 1,2,3, hi-lvl 4 (mock-up’s) Releases / Hor: 0.5-1 yr / Workflows: 3-6 CM + Maintenance / Horizon: present / Accent on workflows: 5-7 Workflows 1-7

Prototyping framework for releases Supporting service concepting and design work Detailing and preparing for Implementation Start Implementation Discovery Inception Elaboration 1 Elaboration 2 Construction Transition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Extranet Implementation (By partners. In reality about 70-80% of the total project lead time)

Styleguide framework Common Elements Introduction Concept level Task level Presentation level Technical level UI-aspects (main focus in bold) Styleguide content structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Volume Knowledge Levels Design Patterns Specs & Guidelines Reusable Components (Design and Tech) user Experience Guidelines

Questions? Peter Boersma peter. boersma @ satama .com Boyd de Groot boyd .de. groot @ satama .com

Satama SUP (SIGCHI.NL Synergy Unlimited)

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