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A REPORT ON
     MANAGERIAL SKILLS, ROLES &
          CHALLENGES ON
CIVIL AVIATION AUTHORIY OF NEPAL
     Prepared By:
   BBA 1st Semester
          Sec: A
        008 Batch
         Group A


                                  Anjali
                                  Dipesh
                                  Pawan
                                  Ranjita
                                   Uma
Introduction
CIVIL AVIATION AUTHORITY OF NEPAL
               (CAAN)

      Civil Aviation Authority of Nepal (CAAN) was
      established as an autonomous regulatory
      body on 31 December 1998 under Civil
      Aviation Act, 1996.

      CAAN is trying to make international and
      domestic air service affordable, comfortable,
      safe, reliable and well managed.
Tribhuvan International Airport: The lead business center of
                        CAAN
Major objectives of CAAN are as follows:

   To develop and expand civil aviation in Nepal

   To expand aviation services at the national and international level

   To develop air communication and air navigation

   To make air services more secure, reliable and effective
The main functions of CAAN are as follows:

    Permitting Airlines operation

    Regulating Air Transport and Civil Aviation Activities

    Constructing, operating and maintaining airports

    Equipping and maintaining airports with necessary communication
     and navigational facilities
Director General

Specialist Group
                          Management Group

           Aviation Technical        Airport Mgmt. &
           Services                  Dev. Directorate
                                     Air Transportation
           Air Traffic Service
                                     Directorate
                                     Corporate
           Aviation Security
                                     Directorate
                                     Administration
           Civil Engineering
                                     Department
                                     Finance
           Aviation Safety
                                     Department
Objectives of Project Report
    To ascertain the essential skills that should be possessed by a
     manager.

    To reveal the importance of interpersonal skill of manager in
     motivating subordinates.

    To identify the roles of manager in the context of CAAN.

    To identify the major challenges facing by the manager in
     CAAN.

    To know the quality service provided by CAAN.

    To give suggestions on the findings.
Importance of Study
   This study develops our habit of working in a group and
    making decision jointly.

   The report prepared will be useful for coming batch student.

   The report prepared will be useful for general reader.

   The study helps us to understand the role of manager in an
    organization.

   This study helps us to understand about the degree of skill
    requirement to a manager level wise.

   The conclusion derived from this report can be useful to the
    organization from where the data and information was
    collected.
Research Methodology
Research Design
  Group is formed by the subject teacher.
  Questions are prepared by group discussion.
  Helps are taken from respective teacher.
  Field visit

Source of data
  Primary data are collected by interviewing Finance Director of
   CAAN.
  Secondary data are collected from annual report of CAAN.

Presentation and Analysis of Data
  The collected data have been presented in the form of diagram
   and text.
  The data have been analyzed on the basis of different theories
   of management.
Limitation of Project Report
    Due to time constraint, this study has been conducted in only
     one organization in limited period of time. Thus it doesn’t
     provide a whole perspective of managerial skill, roles and
     challenges in an organization.

    The finding and solution of this report in CAAN doesn’t apply
     in all respects in other organizations.

    This project report is concentrated only on the topic
     managerial skills, roles and challenges.

    The degree of truth fully depends upon the information
     provided by the concerned persons.
Managerial Skills

   A skill is defined as “An ability or proficiency in
    performing a particular task".

   Managers working at different levels in the hierarchy
    require different proportions of managerial skills.
Types of Skill required to a manager:

   Technical Skills

   Technical skill is the job-specific and techniques that are
    required to perform an organizational role.


   Conceptual Skills
   Conceptual skills involve the ability of the manager to
    visualize the organization in its totality and its environment.
   Digital skills

   The skills involve the ability to use digital
    technologies.

   Human skills

   The skills involve the ability to
    understand, alter, lead, communicate, coordinate
    and control the behavior of other individuals and
    groups.
   Diagnostic skills

   Skill that enable a manager to visualize the most
    appropriate responds to a situation is diagnostic
    skill.

   Political skills

   Political skill refers to the flow of power and
    influence inside the managers.
Degree of Skill Requirement

                       Conceptual Skill                               Diagnostic Skill   Political Skill




Top Level




 Middle
 Level




 Lower
 Level


            Technical Skill               Digital Skill   Interpersonal Skill
Managerial Role

   A role is defined as the expected behavior for a certain
    status or position.

    Manager has to play many roles to make management
    effective.

   Diagrammatical representation of managerial roles is
    as :-
Roles of Manager

 Interpersonal         Informational            Decisional


                                       Entrepreneurship Role
Figurehead Role      Monitor Role



   Leader Role       Disseminator            Disturbance
                         Role                Handler Role



   Liaison Role      Spokesperson         Resource Allocator
                         Role                   Role

                                           Negotiator Role
Interpersonal role

   In interpersonal roles, managers develop contracts and build
    relationship with people inside & outside the organization.
Interpersonal role consist of:
    a) Figurehead role

    b) Leader role

    c) Liaison role
Informational role

   Informational roles are closely related with tasks necessary
    to obtain and transmit information.
Informational role consist of:

    a) Monitor role

    b) Disseminator role

    c) Spokesperson role
Decisional role
   Decision making involves negotiations and compromises with
    competing or conflicting interest.
   Managers develop strategies to deal with such negotiations and
    uncertainties and put them into action to attain goals.
Decisional role consist of:

    a) Entrepreneurship role

    b) Disturbance handler role

    c) Resource allocator role

    d) Negotiator role
Challenges of
Management
   Globalization of Business
   Work force diversity
   Empowerment
   Technology
   Ethics and responsibility
   Global outstanding
Major challenges for CAAN
are:-
   To designate an appropriate authority for aviation
    security. Expensive safety equipment and
    infrastructures at various domestic airports have
    been badly affected by terrorist attack.

   Due to lack of financial resources, it is difficult to
    have the staff involved in fire-services, participate
    regularity in trainings / workshops / seminars in order
    to be aware about the changes in technology as well
    as to keep them physically fit.
   To make efficient use of limited resources and
    mobilize new resources.

   Compulsion to operate and maintain airports and
    services regardless of the cost effectiveness.

   Appropriate placement and posting of qualified
    and trained manpower is not fully exercised.

   Improper planning to train manpower and lack of
    identification criteria for training need.

   To improve co-ordination and performance
    management.
Conclusion
   The skills of manager are the key to success.

   On the basis of level, the degree of managerial skills
    requirement and role varies.

   Role of manager is to develop a network of contacts
    and relations within and outside the organization.

   Manager has to play various roles as per the situation
    to manage in an organization.

   As the time passes there arise numerous challenges.
    So, manager should possess the ability to tackle with
    those challenges.
Recommendation
   There is lack of co-ordination among the various
    departments of organization due to which there is
    delay in providing effective services to the
    customers. So, there must be good relation among
    the departments to provide fast and efficient
    service to the customers.
    There should be the change in rules and
    regulations according to the environmental
    changes and should be new technology according
    to the requirement.

   The employees are not punctual. So, the manager
    should pay their attention towards employee
    behavior.
Special thanks to:
• Our respected teacher Sanjeev Pradhan Sir,
  Departmental head of POM of SDC
• The staffs of CAAN who indirectly assisted us to
  prepare this report
• Friend Nawa Raj for his help
• At last but not the least, our thanks goes to everyone
  who directly or indirectly assist us in making this
  project report possible.

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Civil aviation authority of nepal

  • 1. A REPORT ON MANAGERIAL SKILLS, ROLES & CHALLENGES ON CIVIL AVIATION AUTHORIY OF NEPAL Prepared By: BBA 1st Semester Sec: A 008 Batch Group A Anjali Dipesh Pawan Ranjita Uma
  • 2. Introduction CIVIL AVIATION AUTHORITY OF NEPAL (CAAN) Civil Aviation Authority of Nepal (CAAN) was established as an autonomous regulatory body on 31 December 1998 under Civil Aviation Act, 1996. CAAN is trying to make international and domestic air service affordable, comfortable, safe, reliable and well managed.
  • 3. Tribhuvan International Airport: The lead business center of CAAN
  • 4. Major objectives of CAAN are as follows:  To develop and expand civil aviation in Nepal  To expand aviation services at the national and international level  To develop air communication and air navigation  To make air services more secure, reliable and effective
  • 5. The main functions of CAAN are as follows:  Permitting Airlines operation  Regulating Air Transport and Civil Aviation Activities  Constructing, operating and maintaining airports  Equipping and maintaining airports with necessary communication and navigational facilities
  • 6. Director General Specialist Group Management Group Aviation Technical Airport Mgmt. & Services Dev. Directorate Air Transportation Air Traffic Service Directorate Corporate Aviation Security Directorate Administration Civil Engineering Department Finance Aviation Safety Department
  • 7. Objectives of Project Report  To ascertain the essential skills that should be possessed by a manager.  To reveal the importance of interpersonal skill of manager in motivating subordinates.  To identify the roles of manager in the context of CAAN.  To identify the major challenges facing by the manager in CAAN.  To know the quality service provided by CAAN.  To give suggestions on the findings.
  • 8. Importance of Study  This study develops our habit of working in a group and making decision jointly.  The report prepared will be useful for coming batch student.  The report prepared will be useful for general reader.  The study helps us to understand the role of manager in an organization.  This study helps us to understand about the degree of skill requirement to a manager level wise.  The conclusion derived from this report can be useful to the organization from where the data and information was collected.
  • 9. Research Methodology Research Design  Group is formed by the subject teacher.  Questions are prepared by group discussion.  Helps are taken from respective teacher.  Field visit Source of data  Primary data are collected by interviewing Finance Director of CAAN.  Secondary data are collected from annual report of CAAN. Presentation and Analysis of Data  The collected data have been presented in the form of diagram and text.  The data have been analyzed on the basis of different theories of management.
  • 10. Limitation of Project Report  Due to time constraint, this study has been conducted in only one organization in limited period of time. Thus it doesn’t provide a whole perspective of managerial skill, roles and challenges in an organization.  The finding and solution of this report in CAAN doesn’t apply in all respects in other organizations.  This project report is concentrated only on the topic managerial skills, roles and challenges.  The degree of truth fully depends upon the information provided by the concerned persons.
  • 11. Managerial Skills  A skill is defined as “An ability or proficiency in performing a particular task".  Managers working at different levels in the hierarchy require different proportions of managerial skills.
  • 12. Types of Skill required to a manager:  Technical Skills  Technical skill is the job-specific and techniques that are required to perform an organizational role.  Conceptual Skills  Conceptual skills involve the ability of the manager to visualize the organization in its totality and its environment.
  • 13. Digital skills  The skills involve the ability to use digital technologies.  Human skills  The skills involve the ability to understand, alter, lead, communicate, coordinate and control the behavior of other individuals and groups.
  • 14. Diagnostic skills  Skill that enable a manager to visualize the most appropriate responds to a situation is diagnostic skill.  Political skills  Political skill refers to the flow of power and influence inside the managers.
  • 15. Degree of Skill Requirement Conceptual Skill Diagnostic Skill Political Skill Top Level Middle Level Lower Level Technical Skill Digital Skill Interpersonal Skill
  • 16. Managerial Role  A role is defined as the expected behavior for a certain status or position.  Manager has to play many roles to make management effective.  Diagrammatical representation of managerial roles is as :-
  • 17. Roles of Manager Interpersonal Informational Decisional Entrepreneurship Role Figurehead Role Monitor Role Leader Role Disseminator Disturbance Role Handler Role Liaison Role Spokesperson Resource Allocator Role Role Negotiator Role
  • 18. Interpersonal role  In interpersonal roles, managers develop contracts and build relationship with people inside & outside the organization. Interpersonal role consist of: a) Figurehead role b) Leader role c) Liaison role
  • 19. Informational role  Informational roles are closely related with tasks necessary to obtain and transmit information. Informational role consist of: a) Monitor role b) Disseminator role c) Spokesperson role
  • 20. Decisional role  Decision making involves negotiations and compromises with competing or conflicting interest.  Managers develop strategies to deal with such negotiations and uncertainties and put them into action to attain goals. Decisional role consist of: a) Entrepreneurship role b) Disturbance handler role c) Resource allocator role d) Negotiator role
  • 21. Challenges of Management  Globalization of Business  Work force diversity  Empowerment  Technology  Ethics and responsibility  Global outstanding
  • 22. Major challenges for CAAN are:-  To designate an appropriate authority for aviation security. Expensive safety equipment and infrastructures at various domestic airports have been badly affected by terrorist attack.  Due to lack of financial resources, it is difficult to have the staff involved in fire-services, participate regularity in trainings / workshops / seminars in order to be aware about the changes in technology as well as to keep them physically fit.
  • 23. To make efficient use of limited resources and mobilize new resources.  Compulsion to operate and maintain airports and services regardless of the cost effectiveness.  Appropriate placement and posting of qualified and trained manpower is not fully exercised.  Improper planning to train manpower and lack of identification criteria for training need.  To improve co-ordination and performance management.
  • 24. Conclusion  The skills of manager are the key to success.  On the basis of level, the degree of managerial skills requirement and role varies.  Role of manager is to develop a network of contacts and relations within and outside the organization.  Manager has to play various roles as per the situation to manage in an organization.  As the time passes there arise numerous challenges. So, manager should possess the ability to tackle with those challenges.
  • 25. Recommendation  There is lack of co-ordination among the various departments of organization due to which there is delay in providing effective services to the customers. So, there must be good relation among the departments to provide fast and efficient service to the customers.
  • 26. There should be the change in rules and regulations according to the environmental changes and should be new technology according to the requirement.  The employees are not punctual. So, the manager should pay their attention towards employee behavior.
  • 27. Special thanks to: • Our respected teacher Sanjeev Pradhan Sir, Departmental head of POM of SDC • The staffs of CAAN who indirectly assisted us to prepare this report • Friend Nawa Raj for his help • At last but not the least, our thanks goes to everyone who directly or indirectly assist us in making this project report possible.