SlideShare ist ein Scribd-Unternehmen logo
1 von 12
Downloaden Sie, um offline zu lesen
Case Study: User-centered Designed Business System   Saves 86% of Staff Time www.prwd.co.uk 0161 918 6729
Company Challenges Winning Hearts & Minds Our Approach The Solution Results
Company   ,[object Object],[object Object],[object Object],[object Object]
Challenges Their paper based system has worked for 15 years –  how can it be replicated exactly ?  Their key staff have worked their for over 10 years and are  resistant to change They have heard experiences from bigger manufacturers who had  difficulty implementing enterprise resource planning systems When sales volume increase their manually driven  processes almost fall over A job can be processed through their factory  before the paperwork has reached their office Finding order information and job cards means  searching through lots of paperwork
Winning Hearts and Minds - before   “ there isn’t a system in the world that can be tailored to our exact processes” “ we shouldn’t be wasting our money on expensive, fancy systems” “ why can’t we stick with our current systems – we’ve used them for the last 15 years”
Our approach
Our method
Our method
Our method
The solution
Winning Hearts and Minds - after   “ I couldn’t wait for the system to go” “ I can see it not only saving us money but actually making us money” “ It’s so much quicker to process and find information”
The results   86% Average reduction in time spent on order entry  75% Quicker to find order information when responding to customer queries 50% More time for key shop floor operatives to focus on primary tasks PLUS Dramatic improvement of handling non-conformances Significant improvement to handling customer returns

Weitere ähnliche Inhalte

Mehr von Become Customer-Centric

The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016
The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016
The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016Become Customer-Centric
 
The Most Influential Persuasive Design Techniques
The Most Influential Persuasive Design TechniquesThe Most Influential Persuasive Design Techniques
The Most Influential Persuasive Design TechniquesBecome Customer-Centric
 
Applied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWD
Applied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWDApplied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWD
Applied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWDBecome Customer-Centric
 
E commerce Best Practice Tips & Techniques from Worldwide Brands
E commerce Best Practice Tips & Techniques from Worldwide BrandsE commerce Best Practice Tips & Techniques from Worldwide Brands
E commerce Best Practice Tips & Techniques from Worldwide BrandsBecome Customer-Centric
 
Remote v Moderated Usability Testing - by Paul Rouke from PRWD
Remote v Moderated Usability Testing - by Paul Rouke from PRWDRemote v Moderated Usability Testing - by Paul Rouke from PRWD
Remote v Moderated Usability Testing - by Paul Rouke from PRWDBecome Customer-Centric
 
8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...
8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...
8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...Become Customer-Centric
 
Usability: Whats The Use by PRWD & Sigma
Usability: Whats The Use by PRWD & SigmaUsability: Whats The Use by PRWD & Sigma
Usability: Whats The Use by PRWD & SigmaBecome Customer-Centric
 
Increasing Basket to Checkout Conversions - the ASOS way
Increasing Basket to Checkout Conversions - the ASOS wayIncreasing Basket to Checkout Conversions - the ASOS way
Increasing Basket to Checkout Conversions - the ASOS wayBecome Customer-Centric
 
Usability & User Experience 101 - #UX101
Usability & User Experience 101 - #UX101Usability & User Experience 101 - #UX101
Usability & User Experience 101 - #UX101Become Customer-Centric
 
Paul Rouke Website Improvement Masterclass - Sample
Paul Rouke Website Improvement Masterclass - SamplePaul Rouke Website Improvement Masterclass - Sample
Paul Rouke Website Improvement Masterclass - SampleBecome Customer-Centric
 
3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online Performance3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online PerformanceBecome Customer-Centric
 

Mehr von Become Customer-Centric (11)

The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016
The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016
The Growth Strategy That Has Been Ignore - Paul Rouke at Conversion Summit 2016
 
The Most Influential Persuasive Design Techniques
The Most Influential Persuasive Design TechniquesThe Most Influential Persuasive Design Techniques
The Most Influential Persuasive Design Techniques
 
Applied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWD
Applied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWDApplied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWD
Applied Techniques for Conversion Rate Optimisation - Paul Rouke from PRWD
 
E commerce Best Practice Tips & Techniques from Worldwide Brands
E commerce Best Practice Tips & Techniques from Worldwide BrandsE commerce Best Practice Tips & Techniques from Worldwide Brands
E commerce Best Practice Tips & Techniques from Worldwide Brands
 
Remote v Moderated Usability Testing - by Paul Rouke from PRWD
Remote v Moderated Usability Testing - by Paul Rouke from PRWDRemote v Moderated Usability Testing - by Paul Rouke from PRWD
Remote v Moderated Usability Testing - by Paul Rouke from PRWD
 
8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...
8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...
8 Essential Usability and Conversion Optimisation Tips - How Do Future Commer...
 
Usability: Whats The Use by PRWD & Sigma
Usability: Whats The Use by PRWD & SigmaUsability: Whats The Use by PRWD & Sigma
Usability: Whats The Use by PRWD & Sigma
 
Increasing Basket to Checkout Conversions - the ASOS way
Increasing Basket to Checkout Conversions - the ASOS wayIncreasing Basket to Checkout Conversions - the ASOS way
Increasing Basket to Checkout Conversions - the ASOS way
 
Usability & User Experience 101 - #UX101
Usability & User Experience 101 - #UX101Usability & User Experience 101 - #UX101
Usability & User Experience 101 - #UX101
 
Paul Rouke Website Improvement Masterclass - Sample
Paul Rouke Website Improvement Masterclass - SamplePaul Rouke Website Improvement Masterclass - Sample
Paul Rouke Website Improvement Masterclass - Sample
 
3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online Performance3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online Performance
 

Kürzlich hochgeladen

Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakEditores1
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 

Kürzlich hochgeladen (20)

Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerak
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 

PRWD Case Study - User-Centered Designed Business System Delivers 86% Time Saving

  • 1. Case Study: User-centered Designed Business System Saves 86% of Staff Time www.prwd.co.uk 0161 918 6729
  • 2. Company Challenges Winning Hearts & Minds Our Approach The Solution Results
  • 3.
  • 4. Challenges Their paper based system has worked for 15 years – how can it be replicated exactly ? Their key staff have worked their for over 10 years and are resistant to change They have heard experiences from bigger manufacturers who had difficulty implementing enterprise resource planning systems When sales volume increase their manually driven processes almost fall over A job can be processed through their factory before the paperwork has reached their office Finding order information and job cards means searching through lots of paperwork
  • 5. Winning Hearts and Minds - before “ there isn’t a system in the world that can be tailored to our exact processes” “ we shouldn’t be wasting our money on expensive, fancy systems” “ why can’t we stick with our current systems – we’ve used them for the last 15 years”
  • 11. Winning Hearts and Minds - after “ I couldn’t wait for the system to go” “ I can see it not only saving us money but actually making us money” “ It’s so much quicker to process and find information”
  • 12. The results 86% Average reduction in time spent on order entry 75% Quicker to find order information when responding to customer queries 50% More time for key shop floor operatives to focus on primary tasks PLUS Dramatic improvement of handling non-conformances Significant improvement to handling customer returns