1. The document discusses knowledge capture and management using a new approach called Glyma, which organizes and visualizes the journey of learning using SharePoint. 2. Glyma leverages dialogue mapping and metadata tagging of video and other content to capture lived experiences and discussions from experts in a searchable, navigable visual map. 3. Examples are provided of how Glyma could be used for knowledge transfer, learning and development, strategic planning, project management, and asset management by capturing operational videos.

2. Paul Culmsee
• Co-owner - Seven Sigma Business Solutions
• Sensemaking practitioner and facilitator for
large scale complex projects (non IT)
• SharePoint architect, trainer, coach, facilitator
and agony aunt
• Author and medallist at the Axiom Business
Book Awards 2012, finalist for 2013 Foreword
book of the year
e: paul.culmsee@sevensigma.com.au
t: @paulculmsee

3. A quick question…
But first!

4. Knowledge as an asset
Intellectual capital is the sum total of the skills, knowledge and experience of staff
% of market value via physical assets for corporations:
“another way to put it is that 75% of the sources of value inside corporations are not
being measured or reported on their books”
0% 20% 40% 60% 80% 100%
2003
1992
1982
Tangible Intangible

5. The legacy of knowledge loss…
• Reinvented wheels
• Unlearned lessons
• Patterns of repeated
mistakes
• Productivity shortfalls
• Lack of continuous
performance
improvement

6. The challenge with knowledge capture…
“If Garth ever
leaves we are in
trouble”
(We know more than we can say and we say more
then we can write)
Despite creating this… … we hear this a lot…

7. So let’s meet an expert…

8. Debunking tacit knowledge Brian May
• Guitarist for Queen
• 7th greatest guitarist of all time (Planet
Rock poll)
• Wrote “We will rock you”
• Built his own guitar
• PHD in astrophysics
• Co-author of book “Bang! The
complete history of the universe”

9. So how do we
“manage”
his knowledge?

10. “Brian, we
have a new
guy, can
you do a
quick
handover?”

11. “Brian, can you
write up a ‘how-
to’ document?”

12. “Brian, can you
write up a
detailed manual
on what you
do?”

14. Which knowledge capture method helps
users trying to learn from Brian?
Which knowledge capture method
requires least effort for Brian?

15. The story of an idea…

16. A new approach to organise, visualise and share the journey of learning using SharePoint
What is Glyma?

17. How does Glyma help?
Leverage the
language of Dialogue
Mapping (IBIS)
• Complex group
discussion broken
into basic artefacts
• Questions, ideas,
pros, cons
Provides a means to
navigate rationale

18. How does it work?
Video/podcast stories and reflections from experts and create a visual map of
the conversation, utilising metadata tagging of video events and other
content…

19. Demo 1: Capturing lived experience – the global poverty project

20. Demo 2: Corporate governance: Understanding the WA Records Act

21. Demo 3: Making knowledge into a tradeable asset…

22. Maps are searchable, refinable and navigable…

23. Much more efficient use of expert time
Capture of rich stories, less writing for experts
Capture knowledge previously not captured and make better use of it
Reduced burden on those consuming the content, yet maximises the opportunity for insight
Integrated with SharePoint search, user profiles and any other contextual relevance
Applicable across multiple sectors/industries (knowledge industries)
Leverages SharePoint 
SharePoint is already excellent at managing other forms of explicit knowledge
Business Benefits

24. Knowledge transfer from seniors to juniors
Learning and development (research and teaching platform)
Strategic planning and corporate governance
Project management (lessons learnt, requirements gathering)
Community development (oral history)
Asset management and completions (capture operational and
troubleshooting video)
Some use-cases

25. www.glyma.co
Launching
Monday…

26. Coming to the Australian Sharepoint Conference in July…

27. Glyma Enterprise will be launched in September and glyma.co website launches
Monday!
• Got a topic you are passionate about that you want to map? (doesn’t have to be
SharePoint)
• Got an innovative use-case we haven’t thought of?
• Want to trial Glyma in your organisation?
glymabeta@sevensigma.com.au
(Help us make WA internationally renowned for innovation in knowledge management)
Get involved….