VisionIT is a flexible, low cost, efficient monitoring solution for infrastructure, network and application management.

1. IT Service Management Solutions
Paul Cash
All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other party without Partners in IT’s written permission.
All trademarks are hereby acknowledged Copyright © Partners in IT Ltd 2011

2. Agenda
• What is VisionIT?
• Why VisionIT?
• VisionIT Architecture
• Capabilities
• Deployment Process
• Customer Example
www.piit.co.uk

3. VisionIT
• A flexible, low impact monitoring, reporting &
notification solution
• Server, Network and Application Management
• Simple and low cost model
• Priced on a per node basis (fixed monthly cost)
• Mature code base
• Based on preconfigured open source or free tools
• SaaS based
• No overhead for users to purchase any software, hardware or
ongoing licence support
• Process driven
• Created to work within ITIL Process Model - to provide ‘best
practice’ BSM
www.piit.co.uk

4. Background
• Cost of Enterprise software – High
• Ongoing support
• Multiple products – growth drives additional purchases
• Complex integrations are required just to provide base
functionality
• Often only basic monitoring is required
• Enterprise solutions too ‘feature rich’ and complex to
implement
• At best, 40% of available ‘features’ are used, or needed
• Post go-live software support is significant
• increasing headcount or stretching IT staff to breaking point
www.piit.co.uk

5. Using Open Source as SaaS
• SaaS helps deliver faster solutions with less investment
• Allows customers to focus on core competencies
• Enables agile development
• Dramatically reduce development costs
• Thus Open Source is the perfect marriage with SaaS
“By 2011, at least 80% of all commercial software solutions
will include elements of open source” – Gartner
www.piit.co.uk

6. The Development of VisionIT
• Downward pressure on costs
• Especially Support Costs and the uncontrolled nature of them
• Open Source tools now more mature and are ready for
the Enterprise
• VisionIT – Enterprise Monitoring, Reporting and
Notification
• Based on Open Source software
• Utilising 15+ years experience of Enterprise Management
• Integrated with mature ITIL Event and Incident Management
processes
• Utilised internally to manage our infrastructure and data centre
www.piit.co.uk

7. VisionIT Solution Architecture
Voice & SMS Text
(SMS via Paging Service)
User
Portal Email
Notification
Notification
Incident Integration to other
Polling and Event third party solutions
MySQL Incl. Service Management
Management Incident
Engine Integration (e.g. Service-Now) and
Manager of Managers (e.g.
HP Operations Manager).
VisionIT
Proxy
Agent
SNMP
Agent Agent Network Agent-less
Unix Windows Devices
www.piit.co.uk

8. VisionIT Connection and Security
www.piit.co.uk

9. VisionIT - Capabilities
• Provides Best of Breed Open Source management tools,
integrated into one scalable architecture
– Server health ‘golden metrics’
– Application metrics: SQL, MS Exchange..
– Application logfiles
– Web Transactions
– Network Services: SNMP, POP3, HTTP......
– Service Views
– Notification
– Event forwarding to customer preferred event handler
• Clear and simple to understand user interface
• Providing dashboards and status information monitors
www.piit.co.uk

10. End to End
Incident Impact
Updates Analysis
Best practice ITSM process model
Event /Incident Shared Service
Escalation Models
SMS/Email/Voice
Notification
User
Notification
Real Time Monitoring
www.piit.co.uk

11. VisionIT Deployment Process
• Capability Assessment: How much could be saved by
using VisionIT
• Requirements Capture: What is it that needs to be
monitored
• Implementation: Rapid deployment due to SaaS style
and basic agent installation
• Support: Managed Services to maintain and
administer VisionIT, incl. upgrades and changes
• Quarterly: review of service provided
Provides a cost effective Monitoring, Reporting and
Notification solution, with a subscription based price
model.
www.piit.co.uk

12. Customer Example
• Enterprise Monitoring Solution
• Variety of tools from BMC & HP monitoring up to 900 nodes
• Tight Integration of tools deployed
• High level of skills required to maintain
• Lack of control over on-going support costs
• Yearly increases from all vendors
• Business objective to reduce overall costs
• Not uncommon in today's market.
www.piit.co.uk

13. Customer Example
• Capability Assessment performed
• 75% of the deployed agents provided simple functions
- Disk space check, Server connectivity, process monitoring and logfiles
• Solution – VisionIT
• Replacement of 631 Agents with VisionIT.
• VisionIT integrated into HP Operations Manager for central
management and notification.
• Summary
• VisionIT replaced a ‘Big Four’ Enterprise License Agreement:
• Provided in the region of £80K per annum saving on existing
support costs.
www.piit.co.uk

14. Visuals
www.piit.co.uk

15. Visuals
www.piit.co.uk

16. Visuals
www.piit.co.uk

17. Visuals
www.piit.co.uk

18. Visuals
www.piit.co.uk

19. IT Service Management Solutions
All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other party without Partners in IT’s written permission.
All trademarks are hereby acknowledged Copyright © Partners in IT Ltd 2011