Responding with Empathy

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Patient Opinion

Presentation by Alistair Sutherland form Leeds Partnership NHS Foundation Trust.

Gesundheit & Medizin

Alastair Sutherland PALS Team Leader Leeds Partnerships NHS Foundation Trust

Introduction ,[object Object],[object Object],[object Object]

How Do We Approach Responses? ,[object Object],[object Object]

First Response: What can’t we do? ,[object Object],[object Object]

First Response: What CAN we do? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Demonstrating Empathy ,[object Object],[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object]

Response Checklist ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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