At Paradiso Solutions we offer reliable and responsive custom support for all your LMS softwares such as Totara, Mahara and Moodle. Our involvement in the Moodle, Totara and Mahara Communities gives us an edge on understanding the software exceptionally well.

1. Paradiso Solutions Technical
Support Process OverView
info@paradisosolutio
+1 800 513 5902
513 5902
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2. About Paradiso
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In Business since 2007, based in Silicon
Valley
Experts in LMS Software and Content
Creation
Clients in Education and Corporate
Sector
Strong management team with many
years of experience in Silicon Valley
info@paradisosolutio
+1 800 513 5902
513 5902
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3. Support Staff
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Staff with many years of Project
Management Experience
Technical and Management
Training
Over-communicators
Passion for Success
info@paradisosolutio
+1 800 513 5902
513 5902
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4. LMS Support Overview
Our LMS Support Experts will:
• Answer questions relating to LMS use.
• Advise on the effective use of your eLearning
Platform.
• Troubleshoot LMS problems and issues.
• Advise on best practice for LMS.
• Resolve any LMS issues.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

5. Levels of Support : Priority I and II
Priority I
Description: An Application instance is not available or consistently
fails to respond within 30 seconds from the time a properlyformed request is sent.
Priority II
Description: Program errors that prevent some functionality or
process of the Application CMS Instance from functioning as
intended that do not seriously affect the overall performance or
use of the Application CMS Instance.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

6. Levels of Support : Priority III
Priority III
Description: Program errors that prevent some functionality or
process of the Application CMS Instance from functioning as
intended that do not seriously affect the overall performance or
use of the Application CMS Instance.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

7. Levels of Support
Priority IV
This is also known as development support
Description: The client IT staff, client´s course creators, client project
managers and administrative support staff can initiate this request. For
example:
• Changes to the Theme
• Custom reports
• Setting up a course
• Adding modules or blocks
• Adding users etc.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

8. Tools Used
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Ticketing Form
Support by Phone
Support by Online Chat
Support by Emails
Support via WebEx
Ticket Management System to keep
documentation on all the tickets and to
keep Project Management Application
similar to BaseCamp.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

9. Support by Phone
Do you need technical help? Do you need
guidance regarding technical issues? We want to
hear from you, call us at +1 800 513 5902 and
our experts will be happy to help you.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

10. Support by Online Chat
Do you want to Chat with us? Visit our website at
www.paradisosolutions.com and drop us a line
on our Online chat, we are online throughout the
day and you can chat with our experts live. We
will be happy to answer your questions.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

11. Support by E-mail
You can always reach us at sales@paradisosolutio
ns.com, we will get back to you ASAP And direct y
our inquiries to our support team.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

12. Support via Webex
Want to walk us through your problem? No
problem, we can do a Webex screen share
support meeting and our experts will understand
and solve your problems via Webex.
info@paradisosolutio
+1 800 513 5902
513 5902
+1

13. Support Ticket Form
Support Ticket Form
info@paradisosolutio
+1 800 513 5902
513 5902
+1

14. Ticketing System Overview for Project
Managers and Admins on Client Side
info@paradisosolutio
+1 800 513 5902
513 5902
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15. Overview of Tickets
info@paradisosolutio
+1 800 513 5902
513 5902
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16. Ticket Communication via Email or
Ticketing System Integrated
info@paradisosolutio
+1 800 513 5902
513 5902
+1

17. Team Overview
info@paradisosolutio
+1 800 513 5902
513 5902
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18. Tasklist
info@paradisosolutio
+1 800 513 5902
513 5902
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19. Time Tracking for Billing and
Transparency
info@paradisosolutio
+1 800 513 5902
513 5902
+1

20. TimeDoctor Screenshots to see what is
being worked on Anytime time of the day
info@paradisosolutio
+1 800 513 5902
513 5902
+1

21. TimeDoctor Weekly Report
info@paradisosolutio
+1 800 513 5902
513 5902
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22. TimeDoctor Daily Report
info@paradisosolutio
+1 800 513 5902
513 5902
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23. Contact Us!
http://www.linkedin.com/company/paradiso-solutions
info@paradisosolutions.com
www.ParadisoSolutions.com
+1 800 513 5902
info_paradiso
info@paradisosolutio
+1 800 513 5902
513 5902
+1