1. How to be an Active Listener

3.  Good listening skills are important in
◦ school
◦ the workplace
◦ day-to-day living
 Yet most of us receive very little training in
effective listening.

4.  Minimize or remove any barriers to communication that may threaten their
effectiveness.
 Physically face towards and pay attention to the speaker.
 Listen for and verbally confirm the speaker's intent or purpose.
 Confirm the content or the speaker's request (the who, what, where, when,
why and how).
 Clarify the degree of importance of the request to the speaker. What is the
reason, need or urgency of the request?
 Recognize the level of emotion demonstrated by the speaker.
 Summarize and share their understanding of what is being requested.
 Indicate the level of response they will be able to provide.

5.  Many factors hinder our listening. Here are a few
examples:
◦ Daydreaming.
◦ Preparing our responses ahead of time.
◦ Thinking about other people, places or things.

7.  Here are 7 strategies and suggestions to help you
improve your listening skills.
◦ 1.) Increase your listening span:
 Try to resist the temptation to interrupt.
 Make sure the speaker has had a complete chance to make his or
her point before you speak.
 If you don't get the whole message, ask the speaker to repeat
what they said.

8.  2.) Take time to listen:
◦ Don't put obvious limitations on your listening time - the
speaker will feel rushed.
 3.) Listen between the lines:
◦ Don't just listen to what is being said.
◦ Try to understand the attitudes, needs and motives
behind the words.

9.  4.) Give your full attention:
◦ Nodding or interjecting occasionally to clarify a point lets
the speaker know you are interested.
◦ If the speaker pauses briefly, don't rush to fill the silence.
◦ Use open-ended questions to encourage elaboration.

10.  5.) Restate the message:
◦ When you are sure that the speaker has finished, restate
the main points.
◦ This is a good organizing strategy for you.
◦ It also gives the speaker assurance that the message
has been received.

11.  6.) Listen for ideas as well as facts:
◦ A good listener makes an effort to understand what the
facts add up to.
 7.) Don't monopolize:
◦ Resist the urge to dominate a situation or to feel that
you know everything about a situation.
◦ Be open to new ideas and allow the speaker to have
his or her say.

12. THANK YOU
BY: DHRUVESH PATEL (120110120003)