1. Bravura Outsourcing Solutions
bpo@bravuraindia.com

2.  This is a conceptual process developed by
Bravura Outsourcing Solutions- India, to
support companies expanding their business
with taking care of every aspect company
should think of to implement any new
strategy for Business Development
 We serve our clients by taking care of their
Strategic Plan for Marketing, Outsourcing
Strategies, Resource Management, Project
Operation, and Periodic Project Appraisal &
Project Review.

3.  Business Analysis
Finding Proper Solution for BD

4.  Marketing Process Identification
 Lead Generation - Through Email, Telephone
 Direct Marketing- Through Telephone
 Order Taking - Through Online, Telephone
 Customer Support for Services - Through Live
Chat, Telephone
 Customer Response Management - Through
Email, Live Chat, Telephone
 Customer Care - Through Email, Live Chat,
Telephone
 Appointment Setting - Through Telephone

5.  Identification of Strategic Delivery Partner

6.  Handing Over of the Process
 Through Contracts & Agreements

7.  Finding Out Resources
 Ground Level Homework
 Leads/Potential Customer Database
 Manpower
 Training

8.  Process Operation Management

9.  Periodic Project Appraisal
 Daily Reports
 Weekly MIS
 Monthly MIS
 Costing Vs Sales Reports etc.

10.  Project Review
 Yearly Project Review
 Term End Project
Review
Renew the Project?

12.  Earning in $/£/€ and Selling Cost is in Indian Rs.
(INR 1 US $ = 50 INR)
 All Services are under One Roof – Outsourcing,
Operation, HR, Performance Management etc
 Faster Implementation Cycle
 No More Intermediate Agencies

14. Connecting Professional,
Creating Future!
bpo@bravuraindia.com