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Carrots and Sticks Don't Work:
Increase Employee Engagement with the
       Principles of RESPECT™


                  by
           Dr. Paul Marciano


          Morris County SHRM
           February 13, 2013
1st day of work
Consider . . .
We have new employees at “Hello.”
They come to us in a state of readiness to
                                  engage.
What does employee engagement look like?
Fully in the Game
Opportunistic
                          3
        Disengaged                   Engaged
             2                         4


  Actively                                     Actively
disengaged                                     engaged
    1                                             5



                 Engagement Meter
Hopes not to see it,
                   will clean-up if personal benefit

       Walks past mess            3              Cleans-up what
       without thought                             he/she sees
              2                                        4


 Creates                                                   Helps clean-up,
the mess                                                    fix & prevent
   1                                                              5



                  Engagement Meter
What would be the impact if everyone
in your organization played full out?
Robust Impact of Engagement
     Productivity & Performance

             Profitability

       Retention & Attendence

             Innovation

     Employee Trustworthiness

   Customer Satisfaction & Loyalty

               Quality

         Safety Compliance

       Employee Satisfaction

 Physical & Psychological Well-Being
Unfortunately,
not everyone
plays full out.
Opportunistic
                                 3
        Disengaged                                Engaged
             2                  35%                 4


                      15%                   30%
  Actively                                                  Actively
disengaged                                                  engaged
    1                                                          5
                 5%                           15%


                 Engagement Meter
Value to Organization

 Engagement Level      ROI
Actively Engaged      125%
Engaged               100%
Opportunistic          75%
Disengaged             50%
Actively Disengaged    25%
Sample Productivity Cost Analysis


Staff Size: 20
Avg. Salary: $50,000
Total Annual Investment: $1,000,000


Cost of Disengagement: $162,500
What caused engagement to decrease?
What does it take to create a
culture that engages employees?
Most people believe that . . .
employee engagement and motivation are the
same . . . they are not.
Traditional reward & recognition programs
why programs fail
Programs fail…




            …because they are programs
Programs reduce…




              creativity and risk taking
Programs have no
impact on culture
Reward programs…
           Reward programs…




        …reduce overall motivation
               …reduce overall motivation
Don’t worry about how to motivate employees.
It isn’t even the right question.
The question is . . .
. . . how do we engage our people?
Realizing sustainable increases in
    employee engagement requires
impacting the culture of the organization.
Behaviors
Culture        &
          Attitudes
•   respect
“   I’m not concerned with
    your liking or disliking
    me. All I ask is that
    you respect me as a



                    ”
    human being.


           ~ Jackie Robinson
Respect = Power
Power is the ability to influence others

         Power




                     Respect
Lose Respect
      ↓
Lose Followers
      ↓
 Lose Power
the RESPECT™ model
An actionable philosophy which guides
         and directs behavior
Respect the Organization

     ORGANIZATION




     RESPECT
Respect the Supervisor

     SUPERVISOR




    RESPECT
Respect Team Members

       TEAM




    RESPECT
Respect the Work

     WORK




 RESPECT
Feel Respected

  INDIVIDUAL




RESPECT
the RESPECT™ drivers
R ECOGNITION



               Thank
                You
EMPOWERMENT
SUPPORTIVE FEEDBACK
PARTNERING
EXPECTATIONS
CONSIDERATION
TRUST
Where to start?
“                                             ”
    Be the change you want to see in the world.


                               -- Mahatma Gandhi
Carrots and Sticks Don't Work
Carrots and Sticks Don't Work

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Carrots and Sticks Don't Work