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Ric Dragon, CEO, DragonSearch - @ricdragon

Social Marketology:
A Process Framework for Social Media Marketing



@ricdragon
@ricdragon
Premise 1
         Social Media behaviors fall into
           patterns




@ricdragon
Ric Dragon   @ricdragon
Premise 2
             Not all Social Media Marketing
              endeavors are the same




@ricdragon
@ricdragon
@ricdragon
@ricdragon
@ricdragon
@ricdragon
The Brilliant Campaigns
Big Budgets
             Traditional Media support




@ricdragon
102, 264 Like This on Facebook
@ricdragon
@ricdragon
@ricdragon
@ricdragon
•    Spreadability vs. Drillability
  •    Continuity vs. Multiplicity
  •    Immersion vs. Extractability
  •    Worldbuilding
  •    Seriality




@ricdragon
@ricdragon
Premise 3
             Process can be applied to Social
               Media Marketing




@ricdragon
Twitter: @ricdragon
“Desired Outcomes”
“…shifting from mass
                      broadcasting, to creating
                      more personal, one-to-
                      one conversations with
                      individuals and the
                      communities in which
                      they’re active. “ – Marc
                      Pritchard, P&G




Twitter: @ricdragon
Passion & Purpose BEHIND the Brand
•   Eliciting Joy
•   Enabling Connection
•   Inspiring Exploration
•   Evoking Pride
•   Impacting Society
Passion & Purpose BEHIND the Brand
•   Coca-Cola Company: Happiness
•   Nike: overcoming physical limits
•   Dove: women feeling good about themselves
•   Scrabble: love of words
Twitter: @ricdragon
Twitter: @ricdragon
Twitter: @ricdragon
Twitter: @ricdragon
• Photo of a customer persona board – but talk
  about how we need to do this for the brand
  itself too
Personality Trait   Facets          Attributes

         Sincerity           Down-to-earth   Down-to-earth
                                             Family-oriented
                                             Small-town
                             Honest          Honest
                                             Sincere
                                             Real
                             Wholesome       Wholesome
                                             Original
                             Cheerful        Cheerful
                                             Sentimental
                                             Friendly
         Excitement          Daring          Daring
                                             Trendy
                                             Exciting
                             Spirited        Spirited
                                             Cool
                                             Young
                             Imaginative     Imaginative
                                             Unique
                             Up-to-date      Up-to-date
                                             Independent
@ricdragon                                   Contemporary
Brand Voice

      • Maven
      • Passion
      • Community
      • Promotional Voice
      • Others?



@ricdragon
@ricdragon
@ricdragon
General target audiences
The main target audiences for {client} are:
• Our industry peers in digital marketing
• Senior marketers
• Potential employees
In most cases, we would be speaking on an
advanced marketing level. There are some cases,
and some platforms, in which we may be speaking
in a more introductory level. We would also speak
differently on different platforms in general, which
will be discussed below in the platform-specific
section.
What we do NOT do
Words to avoid:
• Guru
• Expert
• Ninja
We do, however, have expertise.
• DO NOT “go negative” or get snarky. We don’t complain
  about what we don’t like. We keep it positive.
• ANYTIME we are referring to an incident in which people
  have been hurt or killed, we will always do so with great
  respect for the feelings of people.
• We do not speak on political issues, unless it has been
  cleared within the organization.
Different Platforms
• Facebook – will be used to speak to all of our audiences – but as it
  is meant to show potential employees the nature of our
  organization, we would have more fun in this space, as appropriate.
• Twitter – we share industry knowledge, and engage in light banter.
  We should never appear to be “beginners.” Our Twitter account will
  also celebrate our employees, clients, and other people in the
  industry. When speaking of employees or internal events, and when
  space permits, we use the #usDragons hashtag.
• LinkedIn – should be more professional in nature than all of the
  other platforms.
• Pinterest – we should use images that help to reflect a story of a
  smart approach to digital marketing.
• Blog – our blog should be intelligent and thoughtful.
Farm
                       African        Animals
                       Wildlife



        Domestic
        Animals                         Animal
                                        Lovers


                                                          Airedales

 Fish                    Dogs
        Birds   Cats

                                                                Terriers
                                     Breeds
Obedience                                                 Toy
            Rescue         Working
                                                 Hounds
Twitter: @ricdragon
Communities

  •Using keyword research to find
  •Existing; or you need to create?
  •How do you participate?
  •Role of Community
  Management
Twitter: @ricdragon
Influencer Score Card

    Influencer level   1    2    3    4    5
    Action Level 1     1    2    3    4    5
    Action Level 2     2    4    6    8    10
    Action Level 3     3    6    9    12   15
    Action Level 4     4    8    12   16   20
    Action Level 5     5    10   15   20   25




Twitter: @ricdragon
Twitter: @ricdragon
Distribution of effort over platforms
     Channel          Percentage   Hours   Main
     Name             of overall           objectives
                      effort               for this
                                           time period
     Blog             14%
     Facebook         60%          120
     Twitter          10%
     YouTube          10%
     Quora            1%
     Flikr            1%
     LinkedIn         1%
     EmpireAve        1%
     FourSquare       2%
                      =100.00%

Twitter: @ricdragon
Twitter: @ricdragon
Thank You!
Ric Dragon, DragonSearch
dragon@dragonsearch.net | Twitter: @ricdragon

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Social marketology webinar feat. ric dragon

  • 1. Ric Dragon, CEO, DragonSearch - @ricdragon Social Marketology: A Process Framework for Social Media Marketing @ricdragon
  • 2.
  • 4. Premise 1 Social Media behaviors fall into patterns @ricdragon
  • 5. Ric Dragon @ricdragon
  • 6. Premise 2 Not all Social Media Marketing endeavors are the same @ricdragon
  • 13.
  • 14.
  • 15.
  • 16. Big Budgets Traditional Media support @ricdragon
  • 17. 102, 264 Like This on Facebook
  • 22. Spreadability vs. Drillability • Continuity vs. Multiplicity • Immersion vs. Extractability • Worldbuilding • Seriality @ricdragon
  • 24. Premise 3 Process can be applied to Social Media Marketing @ricdragon
  • 27. “…shifting from mass broadcasting, to creating more personal, one-to- one conversations with individuals and the communities in which they’re active. “ – Marc Pritchard, P&G Twitter: @ricdragon
  • 28. Passion & Purpose BEHIND the Brand • Eliciting Joy • Enabling Connection • Inspiring Exploration • Evoking Pride • Impacting Society
  • 29. Passion & Purpose BEHIND the Brand • Coca-Cola Company: Happiness • Nike: overcoming physical limits • Dove: women feeling good about themselves • Scrabble: love of words
  • 30.
  • 32.
  • 33.
  • 37. • Photo of a customer persona board – but talk about how we need to do this for the brand itself too
  • 38. Personality Trait Facets Attributes Sincerity Down-to-earth Down-to-earth Family-oriented Small-town Honest Honest Sincere Real Wholesome Wholesome Original Cheerful Cheerful Sentimental Friendly Excitement Daring Daring Trendy Exciting Spirited Spirited Cool Young Imaginative Imaginative Unique Up-to-date Up-to-date Independent @ricdragon Contemporary
  • 39. Brand Voice • Maven • Passion • Community • Promotional Voice • Others? @ricdragon
  • 42. General target audiences The main target audiences for {client} are: • Our industry peers in digital marketing • Senior marketers • Potential employees In most cases, we would be speaking on an advanced marketing level. There are some cases, and some platforms, in which we may be speaking in a more introductory level. We would also speak differently on different platforms in general, which will be discussed below in the platform-specific section.
  • 43. What we do NOT do Words to avoid: • Guru • Expert • Ninja We do, however, have expertise. • DO NOT “go negative” or get snarky. We don’t complain about what we don’t like. We keep it positive. • ANYTIME we are referring to an incident in which people have been hurt or killed, we will always do so with great respect for the feelings of people. • We do not speak on political issues, unless it has been cleared within the organization.
  • 44. Different Platforms • Facebook – will be used to speak to all of our audiences – but as it is meant to show potential employees the nature of our organization, we would have more fun in this space, as appropriate. • Twitter – we share industry knowledge, and engage in light banter. We should never appear to be “beginners.” Our Twitter account will also celebrate our employees, clients, and other people in the industry. When speaking of employees or internal events, and when space permits, we use the #usDragons hashtag. • LinkedIn – should be more professional in nature than all of the other platforms. • Pinterest – we should use images that help to reflect a story of a smart approach to digital marketing. • Blog – our blog should be intelligent and thoughtful.
  • 45.
  • 46.
  • 47. Farm African Animals Wildlife Domestic Animals Animal Lovers Airedales Fish Dogs Birds Cats Terriers Breeds Obedience Toy Rescue Working Hounds
  • 49. Communities •Using keyword research to find •Existing; or you need to create? •How do you participate? •Role of Community Management
  • 51. Influencer Score Card Influencer level 1 2 3 4 5 Action Level 1 1 2 3 4 5 Action Level 2 2 4 6 8 10 Action Level 3 3 6 9 12 15 Action Level 4 4 8 12 16 20 Action Level 5 5 10 15 20 25 Twitter: @ricdragon
  • 53. Distribution of effort over platforms Channel Percentage Hours Main Name of overall objectives effort for this time period Blog 14% Facebook 60% 120 Twitter 10% YouTube 10% Quora 1% Flikr 1% LinkedIn 1% EmpireAve 1% FourSquare 2% =100.00% Twitter: @ricdragon
  • 55.
  • 56.
  • 57. Thank You! Ric Dragon, DragonSearch dragon@dragonsearch.net | Twitter: @ricdragon

Hinweis der Redaktion

  1. Dopamine, allo-grooming, social grooming
  2. Make no mistake about it, we are in a revolution. And as you know, not everyone does well in a revolution.
  3. Satchi & satchidenmark for Quiksilver
  4. University Southern California Annenberg School for Communication
  5. Brand consultants Millward Brown and former Proctor & Gamble marketing officer Jim Stengel
  6. Brand consultants Millward Brown and former Proctor & Gamble marketing officer Jim Stengel
  7. 14th amendment Santa Clara County v. Southern Pacific Railroad Company, 118 U.S. 394(1886) 
  8. ONE RALLYING CRY WAS THAT “I REFUSE TO BELIEVE CORPORATIONS ARE PEOPLE UNTIL TEXAS EXECUTES ONE.”
  9. Despite the outcries of Occupy; - people naturally project personhood onto brands.
  10. From http://www.enitia.nl/index.html
  11. Friday’s Fun Foto: “I don’t always need to go out. But when I do, it’s at 3 in the morning when you’re sound asleep. I am, The Most Interesting Dog in the world.”Photo courtesy of MSN.com: http://afl.ac/QMKI00
  12. Document your resources available to you
  13. Document your resources available to you