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服務設計深入淺出-class-002
1.
Service Design 服務設計 002 OCT.2 吳宗德
2.
服務設計 Service Design(SD) 觀察、歸納、工具、合作、說服
3.
觀察
4.
5.
6.
怪物 為了生存,都有牠的獨特性,在身體某處
7.
觀察 從怪物身上學到的事
8.
9.
10.
Where does it
live ?
11.
12.
13.
范德瓦耳斯力 (van der Waals'
force)
14.
What does it
like to eat ?
15.
16.
17.
18.
生活產品 這些年,從怪物身上學到的事
19.
20.
21.
22.
Robert Full 向壁虎的尾巴學習 h#p://goo.gl/FzkW00 VIDEO
23.
解決生活問題 向大自然請益
24.
Janine Benyus Biomimicry
- 仿生學 VIDEO h#p://goo.gl/5C332r
25.
分組思考 G1 孕婦搭公車和老公吵架的隔天,自己搭了公車去上班 她會遇到什麼不方便?造成負面情緒的狀況?
26.
27.
分組思考 G2 孕婦搭公車 如果孕婦是怪物 什麼樣的特徵? 可以改善搭公車的不便
28.
三角高跟鞋 美又穩! 免驚! 別拍我的背 司機,我要下車
29.
分組練習 G3 孕婦搭公車 怪物的特徵,可以變成什麼商品?
30.
對古人來說 我們就是怪物 戴手錶、穿跑鞋、拿手機
31.
對我們來說 怪物特長 可以變成一種 輔助/穿戴
產品(服務) 肚子防撞腰帶、孕婦高跟鞋、行動下車鈴、 攜帶式立坐椅、公車媒合新老公?!咦
32.
歸納 把抽象思考轉化成文字表格
33.
同理心地圖 (Empathy Map) TOOL
34.
35.
36.
37.
38.
分組練習 G4 孕婦搭公車 同理心地圖
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