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Letting go of the words – an overview
1. Letting Go of the Words – An OverviewPart 1 IswaryaMurali 12th March, 2010
2. Importance of Writing Good Content Communicate with the Audience Focus on Essential Messages Designing Web Pages for Easy Use Tuning up your Sentences Effective Use of Illustrations Press Releases AGENDA
3. Importance of Writing Good Content “66% of visitors don’t rarely –if ever – return to a site once they’ve had a bad experience.” People come to websites for specific goals to (i) get tasks done (ii) to find answers They ‘skim’ through content to find information. Usability Tests Test early Test often Test small (iteratively)
4. List your audience and gather information about them List major characteristics – what is each visitor looking for? Difference in experience, emotions, technology, knowledge, values, demographics, etc. Create ‘personas’ and have them in mind while designing and writing content. Use sample scenarios Communicate with the Audience
11. Focus on Essential Messages Layer from an information page to more pages Layer from brief description to the full article Layer from part of the page to a short explanation Pathway Page: Scan, select and Move on Information Page: scan and get information Home Other information page – more details Other information page – more details
12. Designing Web Pages for Easy Use Design consistency across the site: Elements such as Company name, logo, Search box, segregation of header and text, navigation menus – should follow the same pattern across the site The entire site should have the same design and alignment (for instance, placement of images, header, menus, colors) Integrate content and design from the beginning Make various page elements ‘obvious’ Use templates for each ‘page type’
32. Don’t put action into the nouns; use verbsTuning up your Sentences
33. Types of pictures Picture of exact item Picture to illustrate process or concept Chart/graph/map ‘Mood’ picture Effective Use of Illustrations
34. Effective Use of Illustrations General guidelines Don’t distract the audience with an abstract picture Support, don’t hide content Differentiate content from ads Avoid blinking, rolling ads Don’t make people wait for Flash/animation Use animation only when absolutely necessary In pictures of people, show diversity
35. Break into sections with bold headings Use short paragraphs, lists, bullets, graphics Give relevant links to additional information Indicate persons to contact, email, etc. Press Releases