Quality Management Principles Become CEO Management Practices!

A Quality System versus a Management System ,[object Object],[object Object],[object Object],[object Object],[object Object]

Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A Quality System is a Management System Adapted from: Ludwig-Becker, M., Electronics Quality Management Handbook , McGraw-Hill, 1997, p.18

ISO 9000-2000 Invokes Quality Management Principles(QMP ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9000-2000, p. 4

Quality Management Principles: Definition ,[object Object],[object Object],*From the Quality Management Principles Internet site: http://www.wineasy.se/qmp/about.html

What are the Eight (8) Quality Management Principles? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000, p.4-5

Principle 1: Customer Focus - Organizations Organizations depend on customers and must understand, strive to meet and exceed customer expectations.* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000, p.4

Principle 1: Customer Focus - Satisfaction Quality is “perceived” according to Kano Think about what delights you as a customer ! From: Ludwig-Becker, M., Electronics Quality Management Handbook , McGraw-Hill, 1997, p.67 from Juran and Gyrna, Quality Planning and Analysis, 3rd Ed. McGraw-Hill, 1993,p. 247, used with permission

Baldrige Award Criteria Framework

Principle 2: Leadership Leaders establish unity and purpose for the internal environment of the organization.* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000, p.5

Vision Led Value Driven Leadership

Principle 2: Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Principle 3: People Involvement People at all levels are the essence of the organization and their full involvement enables their abilities to be used for the organization’s benefits.* ,[object Object],[object Object],*ISO 9004-2000, p.5

Principle 3: People Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*Blanchard, Ken, “One Minute Manager:” Quality Digest , Nov. 1997, p. 19

Principle 3: People Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*Guest Editorial, by John Troyer, Quality Digest , Oct. 1996, p. 64 ,[object Object]

Principle 4: Process Approach A desired result is achieved more efficiently when related resources and activities are managed as a process.* ,[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000, p.5 Note: Figure 3.3 from ISO 9000-1: 1994, p. 4

Principle 4: Process Approach ,[object Object],[object Object],[object Object],[object Object]

Principle 4: Process Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*“How to Manage Key Business Processes”, by Rico Yingling, Quality Progress , April 1997, p. 107-110. Used at Border Chem. in Kent, WA.

Principle 5: Systematic Approach to Management Identifying, understanding, and managing a system of interrelated processes for a given objective contributes to the effectiveness and efficiency of the organization.* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000, p.5

Principle 5: Systematic Approach to Management The Business Process

Principle 6: Continual/Continuous Improvement Continuous/continual improvement is the permanent object of an organization that wishes to stay in business.* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000,p.5

Principle 6: Continual/Continuous Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*Doherty, Steve D., “A Blueprint for Excellence”, Quality Progress , April 1991, p. 84-85

Principle 6: Continual/Continuous Improvement Blueprint for Excellence at the Air Force Logistics Command (AFLC)

Principle 7: Factual Approach to Decision-Making Effective decisions and actions are based on the logical and intuitive analysis of data and information.* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000, p.5

Principle 7: Factual Approach to Decision-Making From: “As Easy as Two Plus Two”, News for a Change , Association for Quality and Participation, Cincinnati, OH., Nov. 1997, p. 4

Principle 7: Factual Approach to Decision-Making Measuring Business Processes From: Kordupleski, R., Rust, R, and Zahorik, A, “Why Improving Quality Doesn’t Improve Quality”, California Management Review , vol.38, no. 3, Spring 1993, p. 91

Principle 8: Mutually Beneficial Supplier Relationships Mutually beneficial relationships between the organization and its suppliers enhance the ability of the organization to create value.* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*ISO 9004-2000, p.5

Principle 8: Mutually Beneficial Supplier Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* From “The Hearth of the Matter, by Roberto Michel, Manufacturing Systems (A Cahners publication) April 1997 or see http://www.manufacturingsystems.com. Figure 1.7 from Ludwig-Becker, M., Electronics Quality Management Handbook , McGraw-Hill, 1997, p.388

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Self Assessment for Quality Management Principles (QMP), page 1

Self Assessment for Quality Management Principles (QMP), page 2

Sources ,[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Management Principles Become CEO Management Practices!

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