Learn how to handle complaints from customers effectively and turn a bad situation into a positive one for the consumer and the company.

8. Sources
• http://www.inc.com/guides/2010/04/handlin
g-customer-complaints.html
• http://www.lifehack.org/articles/communicati
on/7-steps-for-resolving-customer-
complaints.html
https://www.youtube.com/watch?v=zsbxSIlF6
rU