This document discusses knowledge management components and how information technology can help with knowledge management. It defines information technology and lists some of the most popular IT tools, including intranets. It explains that while IT is widely used in organizations and can help facilitate knowledge sharing, solely focusing on IT investments without also investing in human capital could be problematic. An example is provided of how IT allows for flexible work hours and virtual offices. The document concludes by thanking the reader for their attention.

1. Faruk ORTAKAYA Knowledge ManagementIT Systems

2. Knowledge Management Components What is Information Technology? Today’s Most Popular IT Tools How Can IT Helps to KM? IT in Our Lives Example Contents

3. April 23, 2007 3 Process People methodologies creation capture reuse lessons learned proven practices collaboration content management culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Knowledge Management Components classification metrics & reporting management of change workflow valuation social network analysis appreciative inquiry storytelling knowledge help desk goals & measurements incentives & rewards blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points tracking reporting

5. intranet

6. team spaces

7. virtual meeting rooms

8. portals

9. repositories

10. threaded discussions

11. expertise locators

12. metadata & tags

13. search engines

14. archiving

15. blogs

16. wikis

17. podcasts

18. syndication &aggregation

19. social software

20. external access

21. workflow applications

22. process automation

23. e-learning

24. subscriptions

25. points tracking

27. Today’s Most Popular IT Tools

28. Intranet An intranet is a private computer network that uses Internet Protocol technologies to securely share any part of an organization's information or network operating system within that organization.

34. How can IT helps to KM?

35. There is an ongoing lively debate about the role that information technology can play for knowledge management. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a natural medium for the flow of knowledge.

36. A recent study from the American Productivity and Quality Center shows that organizations embarking in knowledge management efforts generally rely, for accomplishing their goals, on the setting up of a suitable IT infrastructure (AP&QC 1997). At the other end of the spectrum, leading knowledge management theorists have warned about the attitude that drives management towards strong investments in IT, possibly at the expense of investments in human capital.

37. IT in our lives…

41. And also; Flexible Hours Virtual Office Information IT Services

42. an example…

64. Thanks For Your Attention