Learn about how Office 365 can fit in your organisation. An in-depth overview with tips from Orbit One.

1. Microsoft Office 365 Is the cloud right for my company? May 5th, 2011

2. May 5th, 2011 Office 365 2

3. May 5th, 2011 Office 365 3 Introduction Why Office 365? Subscription Features Implementation Support and Helpdesk Agenda

4. May 5th, 2011 Office 365 - Introduction 4 IntroductionEvolution of the Cloud

5. May 5th, 2011 Office 365 - Introduction 5 IntroductionEvolution of Microsoft Cloud http://blogs.msdn.com/b/mssmallbiz/archive/2010/08/23/microsoft-cloud-computing-amp-cloud-services-so-much-more-than-just-bpos.aspx

6. May 5th, 2011 Office 365 - Introduction 6 IntroductionOffice 365 Spam & Antivirus Protection Documents & Collaboration E-mail & Calendar Real-time Communication & Online Meetings Client Tools

7. May 5th, 2011 Office 365 - Introduction 7 IntroductionOffice 365 BPOS Microsoft Business Productivity Online Services Availablesince 2009 SharePoint Online, Exchange Online, Office Live Meeting, OCS Office 365 replaces BPOS Allexisting BPOS users willbemigratedto Office 365

8. May 5th, 2011 Office 365 - Introduction 8 IntroductionOffice 365

9. May 5th, 2011 Office 365 9 Introduction Why Office 365? Subscription Features Implementation Support and Helpdesk Agenda

10. Why Office 365?Should I move to the cloud? Costsaver License cost VS subscriptioncost (pay as you go) ALWAYS lessexpensivethan on premise or partner hosting If you take all the costs into account; IT staff, electricity, … No outdated hardware & software Youalways benefit of the newestversion Youdon’t have toworryabout server upgrades “Quick & Easy” Configure servers on-premise = several days/weeks Subscribefor Office 365 = 1 day 19 May, 2011 Office 365 – Why Office 365 10

11. Why Office 365?Whymovingto the cloud Whatabout Connectivity? Fastandreliable internet connection in the office is crucial Upload speed shouldbe 2MB or more (depending on number of users) Ifyou store large files in SharePoint Use Office 2010 (onlysends changes) Invest in high-speed internet (+4MB upload speed) 19 May, 2011 Office 365 – Why Office 365 11

12. Why Office 365?Pros andCons 19 May, 2011 Office 365 – WhyOffice 365 12 Orbit One says: Office 365 is great but you do not always need to use all the components. You can mix and match to get the best solution for your company. Example: Use Office 365 for Exchange only, host your SharePoint extranet at a partner and keep Lync on-premises.

13. Why Office 365?Office 365 vs. Partner Hosting vs. On-Premises 19 May, 2011 Title 13

15. Quick & Easy touseandconfigure

16. What you see is what you get, almost no customizations possible

17. Mix and match is key if you have special requirementsOffice 365 = Grown up BPOS thatcancompetewith Google (Gmail, Google Docs, …) 19 May, 2011 Office 365 – Why Office 365 14

18. May 5th, 2011 Office 365 15 Introduction Why Office 365? Subscription Features Implementation Support and Helpdesk Agenda

19. May 5th, 2011 Office 365 – Subscription 16 SubscriptionSubscription Types - Overview €22,75* €14,25* €9* free €5,25* Prices per user per month in Europe, subject to change

20. May 5th, 2011 Office 365 – Subscription 17 SubscriptionOffice 365 For Small Business Plan 1, Plan 2 (P1, P2) Pricing: Starting at €5,25 / month* Limited Features: E-mail andCalendar Office Web Apps Public Websites & Team Site (Limited SharePoint Functionality) Lync Chat & Meetings Maximum 50 users! DuringBeta 25 x P1 subscriptions * in Europe, subject tochange

21. SubscriptionOffice 365 For Small Business May 5th, 2011 Office 365 – Subscription 18 * in Europe, subject tochange

22. May 5th, 2011 Office 365 – Subscription 19 SubscriptionOffice 365 For Education Planned Benefits An online learning environment that uses social-networking to enhance collaboration—all within the familiarity of a classroom environment with extensible boundaries Large 25 GB mailboxes and the ability to send attachments up to 25 MB Virtually anywhere-access to email, important documents, contacts, and calendar on nearly any device, including PC, Mac, Windows Phone, iPhone, Android, and BlackBerry Works with the programs students know and use most—Microsoft Outlook®, Word, Excel®, PowerPoint®, and OneNote® Student access to Office Web Apps for viewing, sharing and light editing of documents Team sites to share, manage and search for information and resources Industry-leading, always-up-to-date anti-virus and anti-spam solutions Replacement for Live@EDU

23. May 5th, 2011 Office 365 – Subscription 20 SubscriptionOffice 365 For Education Live@EDU / Office 365 for EDU Allows Schools & Educational institutions to offer their students, alumni & student parents free e-mail and collaboration tools Why does Microsoft offer this for free? To familiarize students with the use of Microsoft collaboration products, making it a logical choise when they start a professional career

24. SubscriptionOffice 365 For Enterprise E1, E2, E3, E4 Full Office 365 Experience Pricing: €9 - €25,50 / user / month K1, K2 (Kiosk) “Kiosk workers” without fixed computer Exchange & SharePoint Pricing: starting at €3,57 / user / month Idealfor people whoworktemporary (students/interims/…) or don’tuse their computer everyday DuringBeta 25 x E3 + 25 x K2 May 5th, 2011 Office 365 – Subscription 21

25. SubscriptionOffice 365 For Enterprise - Kiosk May 5th, 2011 Office 365 – Subscription 22 * in Europe, subject tochange

26. SubscriptionOffice 365 For Enterprise – E1,E2,E3,E4 May 5th, 2011 Office 365 – Subscription 23 ** Extra volume: $2,50/GB/month, Total maximum of 100 GB / site collection * in Europe, subject tochange

27. May 5th, 2011 Office 365 – Subscription 24 * Orbit One says: For most companies, E1 is the right choice. If you don’t have Office 2010 licenses already or if you need SharePoint with enterprise features, go for E3 * Telephony is notyetavailable(2012)

28. SubscriptionRemarks Minimum number of seats? BPOS = 5 seats Office 365 = 1 seat ! (forallsubscription types) Minimum period? Minimum of 1 year Decreasing # of licenses/ stopping subscriptionsnotveryflexible http://community.office365.com/en-us/f/149/t/2765.aspx May 5th, 2011 Office 365 – Subscription 25

29. May 5th, 2011 Office 365 26 Introduction Why Office 365? Subscription Features Implementation Support and Helpdesk Agenda

30. FeaturesBPOS vs. Office 365 May 5th, 2011 Office 365 – Features 27 * Notavailable in 2011

31. FeaturesOffice 365 - General Microsoft Exchange Online Exchange 2010, OWA, Lync integration Microsoft SharePoint Online Features depending on subscription type Microsoft Lync Online IM, Lync-to-Lync calls, Lync Meetings Microsoft Office Professional Plus Subscription E3 or E4 Office Web Apps Limited version of Office, online collaboration May 5th, 2011 Office 365 – Features 28

32. FeaturesOffice 365 – SharePoint Office Web Apps Office Web Apps From browser, no install needed Most browsers supported Limited version of Office Word, Excel, PowerPoint, OneNote Online collaboration 2 options/versions: View: document viewer only, no editing possible Edit: edit documents in your browser Replacement for Office in future? May 5th, 2011 Office 365 – Features 29 Orbit One says: Office web apps is a fantastic product to view Office documents on any device (phones, tablets, computers without Office) – but editing documents is still limited.

33. FeaturesOffice 365 – Beta Office 365 currently in Beta Free subscriptionfor Enterprise or SMB 25 E3 + 25 K1 (Enterprises) or 25 P1 (SMB) until end of October 2011 AfterBeta? Youwillbenotifiedwhetheryou want toextendyoursubscription Take a paidsubscription Stop Beta / Service SLA is notofferedduring the Betaperiod May 5th, 2011 Office 365 – Features 30

34. FeaturesOffice 365 - Limitations Lync Online Enterprise Voice (call non-Lyncphonesand mobiles) Notyet, first in USA, Belgium: ? In beginningonlydial-out, no dial-in OnlyPC-to-PC No replacementforPBX yet Response groupsnotavailable in first release May 5th, 2011 Office 365 – Features 31 Orbit One says: If you want to use Lync as a full PBX replacement today, go to partner- or on-premises hosting

35. FeaturesOffice 365 - Limitations Exchange Online Public Folders notavailable Microsoft solution: Create SharePoint List But no Mail-enabled lists in SharePoint Orbit One advice: E-mail Public Folders  Createshared mailbox,Give users full access Calendar & Contact Public Folders  move to SharePoint list Mobile devices Supportedbut manual configurationneeded (no autodiscover) BlackBerry: BES notsupportedanymore, need BIS (from mobile provider) Mailbox sizedepending on subscription type: 500MB – 25GB Somesubscription plans have e-mail archive (unlimited) May 5th, 2011 Office 365 – Features 32

36. FeaturesOffice 365 - Limitations SharePoint Online No mail-enabled lists! Availablefeatures depending on yoursubscription type Office 365 for SMB: verylimited! Office 365 for ENT: almost full SP 2010 server (notlimitedto foundation features) Currently, OnlyEnterprise usesHTTPsfor Team Site (encryption)! No access to Central Admin, PowerShellneeded Customdevelopment? > onlySandBox solutions supported! Indexingexternal content? Notpossibleyet No official migration tool 3rd party tools quiteexpensive (MetaLogix) May 5th, 2011 Office 365 – Features 33

37. FeaturesOffice 365 - Limitations Office Professional 2010 Special editionfor the cloud Same feature set as normallicense Internet connectionneeded Office checks periodicallyifsubscription is stillvalid Limited functionalityafter 30 days Office 2011 for Mac ? Notavailableyetthrough Office 365 Buy a normallicense, worksperfectly Allowedtoinstall on 5 computers (same user) eg: desktop at work, notebook, computer at home May 5th, 2011 Office 365 – Features 34 Orbit One says: When people leave your company, no worries about lost licenses!

38. FeaturesOffice 365 - Service Level Agreement (SLA) Office 365 SLA (tobeconfirmed!) Microsoft guarantees 99,9% uptime Financiallybackedguarantee Iflessthan 99,9%  Charge lessforsubscriptions No damage claim possible Critical data is geo-redundant http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea The SLA is notofferedduring the Betaperiod May 5th, 2011 Office 365 – Features 35 Orbit One says: SLA is very good for its price, but higher SLA/support level is not available at extra cost… (partner opportunity?)

39. May 5th, 2011 Office 365 36 Introduction Why Office 365? Subscription Features Implementation Support and Helpdesk Agenda

40. ImplementationSample Deployment Schedule May 5th, 2011 Office 365 – Implementation 37 Orbit One says: Using all components trough Office 365 might not be the best solution for you. We can help you make the best choice.

41. ImplementationOrbit One Deployment Steps May 5th, 2011 Office 365 – Implementation 38

42. ImplementationAddyour domain(s) May 5th, 2011 Office 365 – Implementation 39 * Quick Verification* No Direct impact

43. ImplementationAddyour domain(s) May 5th, 2011 Office 365 – Implementation 40

44. ImplementationAuthentication 2 waysto manage users in Office 365: Manuallycreate users in Admin portal Manual configuration Configure users with Microsoft Office 365 Desktop Setup Use On-Premise Active Directory Use AD FSwith Single sign-on (SSO) No mix possible May 5th, 2011 Office 365 – Implementation 41 Orbit One says: Very small companies with limited IT infrastructure should manually create users in Offce365, all others should use ADFS, this will allow them to use other cloud services next to Office 365 and simply manage all their users. The organization is “cloud-ready”

45. ImplementationAuthentication – AD FS and SSO May 5th, 2011 Office 365 – Implementation 42

46. ImplementationAuthentication – AD FS and SSO AD / AD FS On-Premises down ? Office 365 cannotbeused Manual login onlysupportedforAdmin user Dependency! (Single Point of Failure?) Solution: redundant ADFS servers Youcannot combine ADFS with manual login All computers and users in domain! “Travelling employees” ? May 5th, 2011 Office 365 – Implementation 43

47. ImplementationAuthentication – AD FS and SSO Office 365 + AD FS = Futurefor companies AD / AD FS On-premises User / Group policies WDS / Images / … withneeded software Use ‘old servers’ as domain controller Central directory with users Usedfor multiple online services: Office 365, CRM Online, Azure, … Office 365 SSO (“invisible” for users) andautoconfiguration Don’tneedtoinvest in new hardware May 5th, 2011 Office 365 – Implementation 44

48. ImplementationAuthentication – AD FS and SSO Online Resources http://blogs.msdn.com/b/plankytronixx/archive/2010/11/27/single-sign-on-between-on-premise-apps-windows-azure-apps-and-office-365-services.aspx http://community.office365.com/cfs-file.ashx/__key/communityserver-components-postattachments/00-00-00-03-86/HowIdentityFederationWorks.doc http://vimeo.com/19177993 http://www.agileit.com/Blog/Lists/Posts/Post.aspx?ID=840 May 5th, 2011 Office 365 – Implementation 45

49. ImplementationConfiguration – Desktop Setup May 5th, 2011 Office 365 – Implementation 46

50. Emails / Contacts / Calendar Client-side: direct from Outlook Client Customer candecidewhento move emails, andwhatto move Export PST & Import PST tocloud Migration Tool for batch migration http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff652556.aspx SharePoint documents / sites No official migration tool from Microsoft yet 3rd party tools (eg. MetaLogix, MetaVis) quiteexpensive Users Manual creation AD FS May 5th, 2011 Office 365 – Implementation 47 ImplementationData Migration

51. ImplementationMixed Scenario’s Office 365 supports mixed scenario’s, eg: Exchange Online Services Lync On-premises (Enterprise Voice) Office 365 also supports Coexistence May 5th, 2011 Office 365 – Implementation 48

52. ImplementationMixed Scenario’s May 5th, 2011 Office 365 – Implementation 49

53. TIP: ConfigurationcanbeautomatedwithPowerShell! http://help.outlook.com/en-us/140/cc952755.aspx http://help.outlook.com/en-us/140/cc546278.aspx http://blah.winsmarts.com/2011-4-Using_PowerShell_with_Office365.aspx http://www.mikepfeiffer.net/2010/11/office-365-connecting-to-exchange-online-with-remote-powershell/ May 5th, 2011 Office 365 – Implementation 50 ImplementationConfiguration

54. May 5th, 2011 Office 365 51 Introduction Why Office 365? Subscription Features Implementation Support and Helpdesk Agenda

55. Support and HelpdeskWho is your support contact? 19 May, 2011 Office 365 – Support and Helpdesk 52 Orbit One says: The Microsoft helpdesk can only be contacted directly for technical / administrative related questions. Orbit One is there to offer you personal training and support.