Discover the 3 ways that contact centers can optimize the power of voice and deliver a winning customer service strategy, in this presentation from Orange Business Services.

1. 3 ways contact centers can
optimize the power of voice
a slideshare by Orange Business Services

2. why do customers prefer the
voice channel?

4. how does a busy contact center leader find
time to expand on their voice strategy while
still maintaining a winning customer
experience?

5. 1. create an agile environment
In times of high call volumes, voice is the preferred channel for
many customers. An agile environment that can support the
addition of phone numbers and agents is crucial

6. 2. embrace multichannel – but don’t forget
voice
while multichannel support has
become the norm in the world of
customer support, phone support still
plays a critical role in every contact
center.
Organizations must not only look at
which new channels they should
invest in, but grow their presence in
voice services

7. 3. partner with a trusted supplier
In order for voice to be successful globally, it
needs to be rapidly implemented
a voice provider must make it simple for contact
center leaders to add numbers or cancel
numbers without downtime, disruption, or
additional cost
the voice service across all numbers and
countries must be consistently reliable and
scalable

8. today’s customers want to connect
through voice
are you ready with a global voice
strategy?
download this whitepaper from ICMI
& Orange Business Services for
exclusive insight and analysis from
industry thought leaders

9. about Orange Business Services
Orange Business Services, the Orange branch dedicated to B2B services, is a leading global integrator of
communications solutions for multinational corporations. With the world’s largest, seamless network for voice
and data, Orange Business Services reaches 220 countries and territories with local support in 166.
Offering a comprehensive package of communication services covering cloud computing, enterprise
mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business
Services delivers a best-in-class customer experience across a global landscape.
Thousands of enterprise customers and 1.4 million Business Everywhere users rely on an
Orange Business Services international platform for communicating and conducting business. Orange
Business Services is a four-time winner of Best Global Operator at the World Communication Awards.
Learn more at:
www.orange-business.com
follow Orange Business Services on

10. thank you
a slideshare by Orange Business Services