Contact center solutions & services – We at Operant provides all types of software solutions for contact center as voip phones, business phones, etc

1. Contact Center Solutions

2. Why We Need Contact Center
Solutions
Improve customer experience and contact center agent
efficiency by adding powerful, affordable,
multichannel functionality for voice, email, web chat,
SMS, and fax to your contact center. Turn a cost center
into a profit center by using agent downtime to
automatically initiate outbound upsell calling
campaigns. Whether you choose a cloud or on-premise
model, we offer complete contact center solutions that
grow with you.

3. Salient Features & Characteristics
 All-in-one customer service solution that delivers consistent service to
customers across multiple media channels and locations.
 Powerful, comprehensive Contact Center solutions to enable superior
service, optimum agent productivity, and consistency with high
performance to drive revenues for business and superior value for
customers.
 Microsoft Windows-based solution with common administration tools
for all components.
 Fast implementation with minimum disruption to the business.
 Flexible, common administration and management.
 Inbound and outbound voice calls with telephony and dialler
capabilities.
 Improve customer interaction with voice (inbound and outbound),
email, web chat, SMS and Fax support Start with voice, and add
multimedia channels without hardware.

4. Salient Features & Characteristics
 Faster call resolution - skills based routing routes callers to
the most able agent
 Address book access so agents can quickly find the contact
information they need to make calls and send emails.
 Real time and historical reporting for all media channels.
 Interactive Voice Response (IVR) and Task Flow Editor
scripts.
 Improved training and conflict resolution: Call recording
provided for every agent

5. Salient Features & Characteristics
 User profile and agent group privilege configuration to determine which
features are available to users of the interface.
 Agents: Make and receive telephone calls. If configured, agents can
also communicate using email and instant messaging chats.
 Supervisors: Monitor the activities agents perform on the IP Office
Contact Center interface. Supervisors can also create, view, and edit
reports, real-time information in the interface, and call statistics.
 Administrators: Perform system administration, such as configuring
email and chat services Administrators can also create and edit topics,
objects, call flows, and scripts.
 Very attractive price point to deliver best value solution in the industry
 Simple & Easy installation: up and running in as little as a few hours

6. Contact Us
Office Address :
Plot No. 370 (2nd Floor),
Patparganj Industrial Area, New Delhi- 110092
Phone : +91-11-42766666
Email Address : contact@operant.in