This document describes a queue management system with the following key components: - A central display or plasma/LCD screen to show customer ticket numbers and waiting times. - Counter displays at service desks to show the ticket number of the next customer. - Ticket dispensers that print tickets with service details for waiting customers. - A central server that collects data on customer wait times and staff performance for manager reporting. The system aims to improve the customer experience through digital queue displays while also providing staff and management with real-time operational statistics.

1. QUEUE MANAGEMENT
VISUAL TOUR

2. Main components
Statistics &
Management Administration
Marketing Software
Sales
IT
Central display or Plasma/LCD
Central server
Counter displays
Desk/Clerk/Cashier Desk/Clerk/Cashier Desk/Clerk/Cashier
No.1. No.2. No.X.
Ticket dispenser
HW or SW
Terminals

3. How does it works?
The customer enters
into the Branch or
Customer Service area …
… and select a service by
touching the screen or
pressing a button …
… then take the printed ticket.

4. How does it works?
Information displayed Information displayed
on various ticket dispenser screens on ticket
• Company/Branch Name & logo • Company/Branch Name & logo
• List of services • Ticket Number
• Choice of multiple languages • Selected service
• Clerk selection/ VIP customer identification / Pre-registration • Arrival time/ People waiting for the same service
• Commercials/Useful information/Ticker • Anticipated waiting time

5. How does it works?
The customers will sit with the ticket and …
• read leaflets placed in the waiting area
• watch dedicated commercials or read
informations/news displayed on indoor
LCD/Plasma screens
• simply relax or drink a coffee

6. How does it works?
• A short signal or a call forward audio message is
played when a new customer is called
• The ticket number related to the desk/cashier
number is displayed on the central display in
order of calling
• In case of an indoor LCD/Plasma the customer
will see the rolling ticket numbers together with
a running commercial and/or other informations
• Arrows will show the direction to the displayed
desk number

7. How does it works?
• When a client’s ticket number is displayed
on the central or LCD display, the same number
will appear on the clerk’s counter display
• The customer is served and if it is necessary
can be transfered to another clerk for
another service, using the same
number, the same ticket
• After the customer is served the
clerk will call a new client
using the hardware or
software terminal
123

8. More than just a queue buster …
Managers on every level have access
to various real-time or near-time statistics:
- about employees
- about customers
- about sales and workforce efficiency
As a result can take immediate actions
and are able to make strategical decisions
in Sales/Marketing/HR/Finances/Investments.

9. Benefits of the clients
• Comfortable waiting without queuing
• Less stress and impatience
• Increased confidentiality
• Multiple language selection
• Pre-registration
• VIP customer management
• Better customer service

10. Benefits of the managers
• On-line monitoring of every event and workforce, anytime and anywhere
• More channels for sales and cross-sales
• Efficiency continuously
measured, evaluated
• Various statistics related
to almost every aspect
of the business
• Better decisions based on
reliable and accurate data
• Web-based configuration
• Better strategy planning, success rate and reach of targets

11. Why the ONLINET queue management?
NO MORE QUEUE
NO MORE INFORMATION LOST
NO MORE WRONG DECISIONS
MORE SATISFIED CLIENTS
MORE ACCURATE STRATEGY
MORE PROFIT

12. Information in a touch
www.onlinet.co.uk