2. Created 2012
by Tom Curtis
Blog: www.onimproving.blogspot.com
Presentations: www.slideshare.net/onimproving
Email: ideamerchants@gmail.com
Twitter: @onimproving
3. We create waste when we do a poor job
getting people started doing something new
to them. It hurts in both visible and invisible
ways. What follows is a simple routine to help
us do a better job and create greater value.
4. Prepare
Orient
Include
Need
Train
Include
Need
Train Prepare
Orient
Ensure
Restart
Ensure Enter
Restart
5. Prepare-get ready
yourself the environment
the process the team
the material the supplies
the calendar your patience
6. Orient-get aligned and
get the learner facing
the right direction
do introductions
provide an overview
establish expectations
preview the process
answer questions
7. Include-get involved
copy on email
invite to meetings
have shadow
involve in conversations
give information and files
have discussions
9. Train-get capable
demonstrate
allow to try
feedback
allow to try
feedback
allow to try
joint debrief
establish next steps
10. Ensure-get right
assess understanding
assess ability
assess attitude
set plan to close gaps
build review process
get on the calendar
11. Restart-get closure
and get moving on
review the process
provide and receive feedback
recognize what could be improved
set plan to improve
start another cycle