This document introduces the C.L.A.I.M. implementation model for improving processes and introducing change. The model consists of 5 steps: Clean up for the New System, Layout the New System, Apply the New System, Improve the New System, and Maintain the New System. The goal is to help organizations think through improvement rollouts and ensure changes are properly prepared for, implemented, and sustained over time.

1. C.L.A.I.M.
IMPLEMENTATION MODEL

2. Created by Tom Curtis 2010-2011
Blog: www.onimproving.blogspot.com
Other presentation on www.slideshare.net
Under Onimproving
Email: ideamerchants@gmail.com
All pictures taken by Author

3. INTRODUCTION
This is a simple model to be used for improvement
introduction and implementation. The goal of this slide set is
to help us think through this model and its elements to
improve our rollouts and change efforts. We often forget or
skip the first and last steps of this process, to prepare and to
maintain. Doing them well will help our improvement stick
and allow us move on to the next improvement that we
need to make. I invite you to review and incorporate to
help your change efforts. --Tom Curtis

4. CLAIM IMPLEMENTATION
MODEL
CLAIM model
• Clean up for the New System
• Layout the New System
• Apply the New System
• Improve the New System
• Maintain the New System

5. CLEAN UP FOR THE NEW
SYSTEM
WRAPS
• Walk the current process
• Review current documentation
• Assess what is required to bring new
• Prepare the environment for new
• Set expectations for change

6. LAYOUT THE NEW SYSTEM
MADE
• Map the new system
• Assign roles, activities, & audits
• Develop the standards & reporting
• Entrench through training

7. APPLY THE NEW SYSTEM
BARD
• Begin using
• Audit to ensure standard is followed
• Retrain as needed
• Document lessons

8. IMPROVE THE NEW SYSTEM
FRAME
• Find improvement opportunities
• Review opportunities
• Approve opportunities
• Make changes
• Ensure update of documentation and retraining take place

9. MAINTAIN THE NEW SYSTEM
FACE
• Follow the documentation
• Audit as planned
• Continue to improve
• Evaluate periodically