This is our list of tactics and resources for those just getting ramped up on starting a presence for their small/local business. Was part of SCVNGR's Social Media Summer School Series - the social media 101 class for small businesses.
11. Respond to reviews – positive & negative. Example: http://bit.ly/ithkzW Blogging<br />-Platform: Wordpress.org, self hosted <br />-Domain: http://yourdomain.com/blog or http://blog.yourdomain.com <br />-Tools: Facebook share, Twitter button and Google’s +1 button<br />Why/What/How<br />-thought leadership in your space<br />-Adjacency: blog about things your customers would care about (sell running shoes? teach your runners how to be better runners)<br />-community engagement – shine the light on them by featuring them, even use guest posts<br />-SEO - create content with your keywords, drive traffic to your website. Google gives credit for social sharing now, leverage your social efforts with this.<br />