1. Formal and Informal

2.  Formal communication is communication that flows
along the lines of management or authority.
 Formal communication takes the shape of manual
forms, reports and meetings.

3.  Informal communication occurs when people come
together and talk about their working
conditions, family, co-workers, etc.
 Rumour, gossip, etc. are the examples of the informal
communication.

4.  FORMAL
• Used in a professional
setting e.g forms
• No slang
• Pronounce words
correctly
 INFORMAL
• Usually used with
friends and family
• Contains shortened
version of words
• Contains slang words

5. Formal communication is divided into
Three parts.
1.Downward communication - where
information moves from higher management to employees
2.Upward communication - where information
moves from employees to higher management
3.Horizontal communication - where
information is shared between peers.

6. Informal
communication is
divided into a single
part.
1. Grapevine
communication –
informal chat from person to
person
“ I heard it through the
grapevine”