1. Date: Nov 21, 2008 Rackspace Hosting, Inc. the world’s leading hosting service provider Prepared By: Omar J Garza (O.J.)
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13. Current Software as a Service Providers – Customers & Partners Slide More Than 1,300 SaaS Providers are Rackspace Customers from Industry Leaders to Startups
21. Fanatical Support ® —The Elements Slide FIVE ELEMENTS OF FANATICAL SUPPORT Element Support RESPONSIVENESS Service will be provided by a team that will be available 24x7x365; accessible by phone or ticket. We will take special care to assist with urgent needs. OWNERSHIP We will take personal responsibility for your Rackspace hosted infrastructure and empower employees to make decisions and take action on your behalf, with a live escalation representative available at all times. We will follow through on our commitments to you. RESOURCEFULNESS We will employ creative and practical solutions for your hosting service, including items related to the network, hardware or operating system. EXPERTISE Subject-matter experts will be available who know how to identify problems and offer solutions, and our support teams will provide advice on your Rackspace environment based on industry and technology expertise. TRANSPARENCY Our communications and conversations will be personal responses addressing your specific needs and will not be scripted or premature. We will provide straight and honest answers to your questions and will not avoid tough questions.