Operational Excellence Consulting is a management consultancy firm that assists organizations in improving business performance and effectiveness. Based in Singapore, we work with our clients to achieve dramatic improvements in speed, quality, customer satisfaction and lower cost for their products and services through the implementation of Operational Excellence initiatives such as Lean, Six Sigma, Lean Six Sigma and TQM. One of our unique strengths is going beyond a tools-focused approach to seamlessly integrate people, processes and continuous improvement initiatives to suit the specific needs and situations of our clients. To discuss how we can help you innovate your business, please contact us.

1. © Operational Excellence Consulting. All rights reserved.
Allan Ung
Managing Consultant
Company Profile:
Operational Excellence Consulting
Empowering Sustainable Change

2. © Operational Excellence Consulting. All rights reserved. 2
Who We Are
§ A Singapore-based management consultancy firm that helps
organizations to work smarter and grow faster
§ Focus areas
§ Design Thinking, Customer Experience Management, Strategy
Deployment, Lean Process Redesign, Process Improvement, Value
Stream Mapping, TQM and Benchmarking
§ Industry Domains
§ Government bodies
§ Service and manufacturing companies

3. © Operational Excellence Consulting. All rights reserved.
“To transform communities
by design and operational
excellence approaches
“

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Founder & Managing Consultant
§ Founded in 2009 by Allan Ung
§ Bachelor Degree in Engineering,
National University of Singapore
§ Certified Management Consultant
(Japan)
§ Certified Lean Six Sigma Black Belt
§ Certified TPM Instructor (JIPM,
Japan)
§ Certified ISO 9000 Lead Auditor
§ TWI Master Trainer
§ TQM Trainer (Philip Crosby)
§ Design Thinking Coach
§ Singapore Quality Award National
Assessor
§ >25 years industry experience,
spanning government,
manufacturing and service industries
§ Previous Corporate/Industrial Roles
§ Global Program Manager/Lean Six
Sigma Black Belt, IBM
§ Regional Quality Manager,
Underwriters Laboratories
§ TQM Manager, Infineon Technologies
§ Industry Consultant, SPRING Singapore

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Dual Focus on Improving Customer
Satisfaction & Value
© Operational Excellence Consulting
Traditional Culture
Lean Process Redesign
(“Lean Thinking”)
DESIGN
THINKING
Tomorrow’s Culture
Change
Management
CX Management
(“Design Thinking”)
Customer-
Facing
Internal
Processes
CUSTOMER
SATISFACTION
IDEATION,
PROTOTYPE &
TEST
CUSTOMER
JOURNEY
CUSTOMER
VALUE
WASTE
ELIMINATION
VALUE STREAM
MAPPING
LEAN
THINKING
ETHNOGRAPHIC
RESEARCH
POINT OF
VIEW
WASTE
IDENTIFICATION
STANDARDIZATION

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Value Creation Process
v Identify and translate the
needs and expectations
of clients into Critical To
Quality (CTQ)
requirements
v Measure, analyze data/
information and prioritize
needs
v Develop and deploy
strategies for
improvement
v Identify improvement
opportunities in business
processes and functions
v Improve or innovate
processes for
breakthrough
performance
v Validate gains
v Identify training and
development
opportunities in
individuals and teams
v Develop individuals and
teams to achieve world-
class business
excellence
Define Value Innovate Value Sustain Value

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What We Do
Training & Consultancy Services:
• Lean Thinking
• Design Thinking & Customer Experience
• Hoshin Kanri Strategy Deployment
• Benchmarking
• Total Quality Management (TQM)
Strategic
• Lean Transformation :: Six Sigma
• Value Stream Mapping & Analysis
• 5S & Visual Management
• Total Productive Maintenance (TPM)
• Business Excellence Frameworks
Operational
• Problem Solving (A3 / PDCA / 8D)
• Kaizen :: Daily Management
• Training Within Industry (TWI)
• Staff Suggestion System
People

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The OEC Advantage
§ Client-specific Solutions
§ Systematic Value Creation Process
§ Industry Experience
§ Global/Regional Perspective
§ CEO/Management Directions
§ Project Management & Change Management
§ Joint-team Collaboration
§ Knowledge Transfer
§ Results Focus

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Whom We Serve

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Lean Workshops

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Lean Workshops

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Design Thinking Workshop

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Testimonials

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Contact Us
Allan Ung
Managing Consultant
Operational Excellence Consulting
(65) 6787 8246
www.oeconsulting.com.sg