4. 2. Be alert and competent
He/she must know the
service procedure.
He/she must anticipate
the needs of the guest to
be able to render prompt
service.
8. 1. Be sure to know what food items are
on the menu.
2. Present the menu to the guest in a way that
the guest could easily open and read the
contents.
3. Give the guest enough time to read the menu
folder and make a choice.
9. 4. Talk orders systematically.
5. Give suggestions when guests
ask for assistance or when the
opportunity arises.
6. Summarize all orders
before leaving the guests.
7. Do not attempt to
memorize orders and do
away with paper and pen.
8. Never argue with the guests.