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It Helps if You’re Good at This 01/17/12 Peer Consulting Group Jim Sutter
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[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
[object Object],[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
01/17/12 Peer Consulting Group Jim Sutter  Systems Strategy Services –Data, Network,  Desktop Software Delivery CEO,  Mgt   Committee High Priority Partnership Common Objective Cost Effectiveness Secure Competitive Minimum Function Management and  Supervision Competing Objectives Differing Priorities Resource Allocation Optimized for their area Associates and Individual contributors Indifference Cynical Performance Reliability Ease of Use Maximum Function
01/17/12 Peer Consulting Group Jim Sutter  Systems Strategy Services –Data, Network,  Desktop Software Delivery CEO,  Mgt   Committee Co-develop Support for initiatives Synchronize objectives Provide metrics Obtain best in class data Report progress Contrast competitors Management and  Supervision Protect partisan objectives Balance enterprise vs. departmental flexibility Calculate cost Per seat Calculate cost per call Deliver to schedule Work to maintain leading edge Associates and Individual contributors Keep user groups informed Demand QOS Monitor  SLA s  Press for robust infrastructure Thorough training Stabilized environment
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
01/17/12 Peer Consulting Group Jim Sutter
[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
01/17/12 Peer Consulting Group Jim Sutter  Value Issue
[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
[object Object],01/17/12 Peer Consulting Group Jim Sutter
01/17/12 Peer Consulting Group Jim Sutter  “ It’s estimated that fewer than 1/5 th  of all corporations have a process in place by which to cost justify an IT investment or determine if a new technology implementation will yield long-term corporate benefits.” Industry Week Magazine
01/17/12 Peer Consulting Group Jim Sutter  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1960 - 1973 1973 - 1980s 1990-2000s Faster Ledgers ---- Direct Savings Operating Efficiencies ---- Indirect Savings Virtual Corporation ---- Growth ,[object Object],[object Object],[object Object],[object Object],[object Object],It Has Become More Difficult
[object Object],01/17/12 Peer Consulting Group Jim Sutter
 
01/17/12 Peer Consulting Group Jim Sutter
01/17/12 Peer Consulting Group Jim Sutter
01/17/12 Peer Consulting Group Jim Sutter
[object Object],[object Object],[object Object],[object Object],01/17/12 Peer Consulting Group Jim Sutter
01/17/12 Peer Consulting Group Jim Sutter

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CIO Value Issue

  • 1. It Helps if You’re Good at This 01/17/12 Peer Consulting Group Jim Sutter
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  • 8. 01/17/12 Peer Consulting Group Jim Sutter Systems Strategy Services –Data, Network, Desktop Software Delivery CEO, Mgt Committee High Priority Partnership Common Objective Cost Effectiveness Secure Competitive Minimum Function Management and Supervision Competing Objectives Differing Priorities Resource Allocation Optimized for their area Associates and Individual contributors Indifference Cynical Performance Reliability Ease of Use Maximum Function
  • 9. 01/17/12 Peer Consulting Group Jim Sutter Systems Strategy Services –Data, Network, Desktop Software Delivery CEO, Mgt Committee Co-develop Support for initiatives Synchronize objectives Provide metrics Obtain best in class data Report progress Contrast competitors Management and Supervision Protect partisan objectives Balance enterprise vs. departmental flexibility Calculate cost Per seat Calculate cost per call Deliver to schedule Work to maintain leading edge Associates and Individual contributors Keep user groups informed Demand QOS Monitor SLA s Press for robust infrastructure Thorough training Stabilized environment
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  • 11. 01/17/12 Peer Consulting Group Jim Sutter
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  • 13. 01/17/12 Peer Consulting Group Jim Sutter Value Issue
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  • 16. 01/17/12 Peer Consulting Group Jim Sutter “ It’s estimated that fewer than 1/5 th of all corporations have a process in place by which to cost justify an IT investment or determine if a new technology implementation will yield long-term corporate benefits.” Industry Week Magazine
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  • 20. 01/17/12 Peer Consulting Group Jim Sutter
  • 21. 01/17/12 Peer Consulting Group Jim Sutter
  • 22. 01/17/12 Peer Consulting Group Jim Sutter
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  • 24. 01/17/12 Peer Consulting Group Jim Sutter