1. June 14, 2012
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2. “When we seek for connection, we restore the
world to wholeness. Our seemingly separate
lives become meaningful as we discover how
truly necessary we are to each other.”
Margaret Wheatley
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3. Current and Emerging Trends
in the Organization
 Shrinking Financial and Human Resources
 Employee Retention
 Accountability Requirements
 Work-life Balance
 Mergers, Collaboration, Amalgamations
 Social Media
 Social Innovation
 Social Finance
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4. What Makes a Good Manager
Managers Manage Processes
and Lead People.
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5. What Makes a Good Manager
 Has functional knowledge
 Willingness to collaborate and share resources
 Ability to build strategic relationships
 Understanding of confidentiality, diplomacy and
political acumen
 Practical skills to start up and operate new projects
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6. Executive Director’s
Expectations of Managers
 Understand mission, vision and purpose of the
organization
 Embrace a principled-based service system in the
delivery of client services
 Engage in continuous learning
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7. Executive Director’s
Expectations of Managers ... cont’d
 Embrace and practice principles of Appreciative
Inquiry
 Engage peers and direct reports
 Understand and respond to the constraints of the
environment
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8. Developing Talent
 Embrace risk taking
 Provide clear roles and responsibilities
 Support vision and mission alignment
 Maintain an active succession plan/leadership
incubator
 Invest financially
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9. Nurturing Talent
 Create systems, processes and structure that values the
development and nurturing of talent that is conducive
to organization change and sustainability
 Create an environment for distributive and
collaborative leadership
 Create clarity for staff regarding skills
required, performance expectations and measurement
tools
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10. Nurturing Talent ... cont’d
 Create opportunities for self reflection and self
evaluation
 Model equity across race, gender, class, sexual
orientation and roles within the organization
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11. Contributing Factors to
Employee Engagement
Mission, Vision &
Purpose
Alignment
Distributed/ Open & Consistent
Collaborative Communication
Relationship
Innovative
Productive
Diversity and
Inclusion from a
Employee Embrace
Sector pluralistic
Engagement Change
Knowledge Perspective
Ambassadors
Team Player
Talent
Appreciative
Development
Inquiry
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12. “People cannot be inspired by
charts, data, memos, mission
statements, measurements, systems and processes
alone. These tools are important for improving
performance, but it’s the organizations that are
inclusive that have the greatest capacity to unleash
human potential, and that allow individual and
collective creativity to flourish.”
Kay Blair (2004)
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13. “Listening is such a simple act. It requires us to
be present, and that takes practice, but we
don't have to do anything else. We don't have
to advise, or coach, or sound wise. We just
have to be willing to sit there and listen.”
Margaret Wheatley
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