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Pme(lec 02)
1. Presented By MONARK BAG Lecturer Indian Institute of Information Technology, Allahabad 11/12/2012 Indian Institute of Information Technology, Allahabad
7. 11/12/2012 Indian Institute of Information Technology, Allahabad Learning Goals (cont’d) 3. Describe how managers can use systems and quantitative techniques to improve employee performance 4. State the two major components of the contingency viewpoint 5. Explain the impact of the need for quality on management practices
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9. 11/12/2012 Indian Institute of Information Technology, Allahabad History of Management Thought Traditional Viewpoint Behavioral Viewpoint Systems Viewpoint Contingency Viewpoint Quality Viewpoint 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990
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13. 11/12/2012 Indian Institute of Information Technology, Allahabad “ Each job has a policy manual detailing the rules that a person needs to follow to ensure efficiency. Drivers are told to walk to a customer’s door at a brisk pace of 3 feet per second, carrying the package in the right hand and clipboard in the left. They should knock on the door so as not to lose valuable seconds searching for a doorbell.” Snapshot
14. 11/12/2012 Indian Institute of Information Technology, Allahabad LOW MIDRANGE HIGH DreamWorks Sony IRS R&D Thinktank 7-11 McDonalds MP3 PepsiCo State Motor Vehicle Registration Bureaucratic Continuum
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16. 11/12/2012 Indian Institute of Information Technology, Allahabad Rigid rules and red tape Protection of authority Slow decision making Incompatible with changing technology Incompatible with 21 st century workers’ values for freedom and participative management
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19. 11/12/2012 Indian Institute of Information Technology, Allahabad • He was interested in machines -- apprenticeship in industry: Midvale Steel • Shocked by how inefficient his fellow workers were • timed workers with stopwatches • break down job into parts, make parts efficient • figure out how to hire the right worker for the job • give the worker appropriate training
20. 11/12/2012 Indian Institute of Information Technology, Allahabad • introduced incentive pay plans (workers were assumed to be motivated only by money). • Believed would lead to cooperation--management and worker • Studied design of shovels and introduced a better design at Bethlehem Steel Works, reducing the number of people shoveling from 500 to 140
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25. 11/12/2012 Indian Institute of Information Technology, Allahabad “ Walgreens is constantly pushing to drive costs down. It pioneered the application of satellite communications and computer technology and linked these to increase store efficiency. By using tried-and-proven management concepts, each of its 6,100 stores [is] able to process around 280 prescriptions a day and beat Wal-Mart by 27 cents and CVS by 94 cents on each prescription.” Snapshot
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33. 11/12/2012 Indian Institute of Information Technology, Allahabad “ Managers need to have a common touch and to be a team leader and not a drill sergeant. When their people shine, they shine.” Snapshot
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36. 11/12/2012 Indian Institute of Information Technology, Allahabad Employees are motivated by social needs and association with others Employees’ performance is more a result of peer pressure than management’s incentives and rules Managers need to involve subordinates in coordinating their work to improve efficiency Employees want to participate in decisions that affect them
37. 11/12/2012 Indian Institute of Information Technology, Allahabad Snapshot “ Teamwork is one of the most beautiful experiences in life. Teamwork is our core value and a primary way that the Container Store enriches the quality of employees’ work life.” Kip Tindell, President, The Container Store
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39. 11/12/2012 Indian Institute of Information Technology, Allahabad Inputs Human, physical, financial, and information resources Transformation Process Outputs Products and services Feedback Loops
40. 11/12/2012 Indian Institute of Information Technology, Allahabad Mathematical models are used to simulate changes Computers are essential Primary focus is on decision making Alternatives are based on economic criteria
41. 11/12/2012 Indian Institute of Information Technology, Allahabad What managers do in practice depends on a given set of circumstances – a situation.
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47. 11/12/2012 Indian Institute of Information Technology, Allahabad Lower Costs and Higher Market Share Decreased Product Liability Quality Positive Company Image
