Problem Solving

Create and sustain a positive culture Problem solving – Fixing a so it “stays fixed” A 7-step approach

We will use your homework for our Case Unless there’s a “real problem” you want to tackle ,[object Object],[object Object],[object Object],[object Object]

Problem solving is a process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

1. Define the problem ,[object Object],[object Object],[object Object]

Often this step is the most difficult part of any problem ,[object Object],[object Object],[object Object]

2. Identify the cause “5 Ws and a H” process help you find the root cause ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Problem Statement Root Cause Fishbone Diagram 6. How does it happen 3. When does it happen Issue Issue Issue Issue Condition 5. Why does it happen 2. What may be causing the problem Issue Issue 4. Where does it occur 1. Who is causing the problem 35.6 - Fishbone for Step 5b.ppt

The 5 Whys A short hand way of getting to the root cause of the problem ,[object Object],[object Object],[object Object],[object Object],[object Object]

3. Consider possible solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What can we do to solve this problem?

2x2 Prioritization Matrix: What to address first Select on this axis 1st Tool . . . . Very Effective Higher Cost Harder To Do Less Effective Lower Cost Easier To Do EFFICIENCY EFFECTIVENESS 1 2 3 4

4. Develop a plan to remedy the problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Action Plan Template: who does what, when Tool Date Due Who does it What needs to be done

5. Implement the plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

6. Monitor the results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

7. Celebrate Success ,[object Object],[object Object],[object Object]

Remember the process you just learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Problem Solving

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