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Best Practices for Marketing Your
Station on Facebook, Twitter &
LinkedIn
March 7, 2013
@nprdigitalsvcs
previously on…
using social media to promote your station



   •   audience
   •   goals
   •   content
   •   community
if you remembered only 3 things



                    1. not about you
                    2. has purpose
                    3. marathon
agenda




• optimize platform
• encourage engagement
• measure effectiveness
optimize station facebook profile
           •   vanity URL
           •   cover photo
           •   about section
           •   milestones
searching for your station
WABE saw 30% increase with URL change
claim your vanity URL
Go to www.facebook.com/username
cover photo – call to action
cover photo – specific initiative
cover photo – user generated
cover photo – user generated cont.
cover photo for your fans
about section
about MPR
create milestones
facebook demographics
     Gender                  Age

                                     0-24
                   Male              25-34
                   Female            35-44
                                     (45+)


     Education              Income

                 < High
                 School              0-25K
                 High                25K -50K
                 School              50K-100K
                 Some                100K+
                 College
identify key influencers




•   active followers
•   news partners and community organizations
•   local personalities and public figures
•   station personalities and shows with pages
when should you engage on facebook
               • publish at least once a
                 day, optimally 3-5 times a day

               • three biggest usage spikes occur
                 weekdays at 11:00 AM, 3:00 PM
                 and 8:00 PM EDT

               • wednesday at 3:00 PM EDT is
                 biggest
what is the most engaging on facebook
•   photos & videos
•   local, quirky and relatable
•   questions
•   exclusive
facebook contests
measuring effectiveness on facebook
•   Volume
•   Reach
•   Engagement
•   Influence
•   Virality
facebook insights
optimize twitter profile

           • name
           • image
           • bio
what’s in a name on twitter?
a picture is worth 140 characters
bio: searchable and explanatory
twitter demographics
    Gender                  Age

                                    0-24
                Male
                                    25-34
                Female
                                    35-44
                                    45+


    Education              Income
                 < High
                 School             0-25K
                 High               25-50K
                 School             50-100K
                 Some               100K+
                 College
identify key influencers




•   active re-tweeters
•   news partners and community organizations
•   local personalities and public figures
•   station personalities and shows who tweet
when should you engage on twitter?




publish at least 3-5 times a day

post early in the afternoon Monday – Thursday

the half-life of a tweet is about 2.8 hours

don’t overlook weekends
what is most engaging on twitter?



• write headlines that get attention
• put the link in the middle
• have a personality and be of the moment
measuring effectiveness on twitter
tweet reach #pubtraining
Optimize linked In profile

            • name
            • profile
            • basics+
claim your name
complete your profile
give it some thought
go beyond the template
linkedIn demographics
     Gender                    Age

                                        0-24
                      Male              25-34
                      Female            35-44
                                        45+


      Education                Income
                  < High
                  School                0-25K
                  High                  25-50K
                  School                50-100K
                  Some                  100K+
                  College
identify key influencers




• participate in groups to identify active users
• follow thought leaders in your field
• use tools such as inmaps
when should you engage?




• interact at least once a week
• ask questions of your community
• participate in existing conversations
your network
what is the most engaging on LinkedIn
• searchable and informative descriptions
• join or create group(s)
• use tools
measuring effectiveness on LinkedIn
klout
peer index
Facebook Group
       [private]
 NPR Member Station
      Marketers

LinkedIn Group [private]
  NPR Member Station
       Marketers
questions?




           @eskapepod
        kpodbielski@npr.org

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Best Practices for Marketing Your Station Final

Editor's Notes

  1. Your NPR Digital Services Editorial team. 
  2. You want to show the most current version of your brand to your audience so they have a sense of who you are and what you do.
  3. Jason Parker from WABE changed their Facebook url from wabenews90.1 to justwabe. He says “That has been nothing but good for us, expanding the reach of the Facebook page has been huge in engaging audience.Fans have grown about 30% since the change was made, and all the engagement stats are moving up rapidly.” 
  4. http://pewinternet.org/Commentary/2012/March/Pew-Internet-Social-Networking-full-detail.aspx
  5. http://www.pamorama.net/2012/08/05/Facebook-twitter-YouTube-strategic-marketing-best-practices/#axzz2CtdBfrds
  6. Mashable bit.ly study
  7. If you haven’t already done this, get on LinkedIn and grab your name and your company name. Edit the URL on your profile so it reads with your actual name.If you leave what LinkedIn automatically does for you there will be lots of extra numbers and characters which confuse people.
  8. When you reach out to people, modify the generic invitation text and tell the person why you are reaching out.
  9. Identify influencers in your industry. ‘Like’, follow, and share their content whenever it’s relevant to your brand or message, and interact with them whenever possible.
  10. http://linkedintobusiness.com/roi-and-measuring-your-LinkedIn-presence/