1. Why outsource to Bangladesh?
It is almost
inevitable to be
faced with
challenging
queries from
potential vendors
when the
outsourced
possibilities come
into the scene for
Bangladesh.
This is the
platform for an
enormous
untapped
opportunity.
© Copyright TeleConsult Group 2009

2. Why not Bangladesh?
All the adversity over the years has toughened us, our perseverance holds on. Our
professional commitment reflects our determination and stands unmoved. It is now or
never. We have to hold together and say ‘yes we can’. If we believe we can, then there is
nothing that can hold us back. Tomorrow has to be better. We have to stand together in
branding a positive Bangladesh. We have to build a robust nation with a ‘Can Do
Attitude.’ We need to build an accurate database of all the skilled untapped resources
which will be easily accessible through one point. We have to believe in our outputs,
have genuine pride and dignity in the tag ‘Made in Bangladesh’. It is our corporate social
responsibility to brand Bangladesh as the country of immense ICT possibilities.
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3. Why Bangladesh?
• It is cost Effective. for all IT services through local united efforts
• The man hour costs for BD services is 30% of the • Smooth transitioning of outsourcing services
costs in the US or Europe. Much lower than our including people, processes and technology
neighboring countries. • Bangladesh’s capabilities in outsourcing provide
• Spill over work and direct orders are already a low-risk, flexible and competitive solution to
being carried out by some potential local IT allow organizations to leverage off the economies
leaders. Already jobs are being off-shored of scale and worldwide skills that would not
• Setting up is easy owing to BDs Operational otherwise be available to them.
Readiness
•New revenue opportunities for ICT Sector
• Ensure we have a single point of accountability
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4. How Bangladeshi players can have an upper edge!
Like any typical ICT This can only be
services industry, achieved by developing
outsourcing BPO is a necessary human
skilled manpower focused resources to handle the
service industry. The job. This aids in initiating
services are expected to the process of setting
be critical, crucial and educational institutes to
complex (highly train and qualify
technical). Also most of professionals in huge
the services call for numbers to handle the
deployment of manpower outsourcing ICT
on 24x7x365 basis. business. With Special
Bangladesh should focus for language
prepare itself to move to training.
a positional advantage
and establish its position
ahead of its competition.
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5. Continued…
Unless Bangladesh
achieves this goal of
developing required
manpower at a brisk
pace, it’s positional
advantage it has over
other countries like India
in terms of infrastructure
and other resources shall
be lost.
In order to make an
entry in a big way into
this Vertical, Bangladesh
should have at least
about 10 lacs trained and
certified people in the
Infrastructure
Management Services
spanning all the areas as
mentioned above
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6. Bangladesh Advantage
Bangladesh has number of
advantages to become a strong ICT
provider.
150 million population leading to
• Approximate 50 million civilian
labor force
• Trained and educated workforce
at low wage rate
• Sizeable domestic market
• Political stability
• Steady growth of GDP
• Stable rate of exchange
• Low rate of inflation
• Comfortable foreign exchange
reserve
• Geographical location also is
critical here.
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7. Investment Guarantee & facilities to Investors:
• 15 year's tax holiday for private power bilateral agreement
generation companies, 10 year's tax holiday for • six months multiple entry visa for the investors
EPZ investors • TAKA, the nation's currency, is convertible for
• facilities for repatriation of invested capital, international payments in the current account
profit and dividend • Re-investment of reportable
• exemption of tax on interest on foreign loan repatriable dividend treated as new investment
• tax exemption on royalties, technical know-how • Working capital loan, as well as term loan, from
and technical assistance fees local commercial banks allowed to the industries
• avoidance of double taxation on the basis of set up with foreign capital
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8. Our focus should be on : Transparent implementation Policy of
the reforms
• Liberalized Industrial Policy procurement of land, electricity, gas
• Export-oriented, private sector-led and sewerage connection, importation
growth strategy of capital machinery and raw materials,
• Easy process for seeking permission of tax rebate, duty drawback facilities
the Government required to set up etc., industries need only to be
new industries registered with the Board of
Investment (BOI) in a simple prescribed
• For obtaining institutional facilities like from
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9. Reform and Liberalization of Policies:
• Creation of Law Reform Commission to update existing Laws
• Setting up Administrative Reform Commission to modernize the administrative system
and to remove bureaucratic roadblocks
• Enactment of law allowing private sector to establish export processing zones
• Identification of road blocks on the way of implementation of projects and measures
to remove them
• Updating of Companies Act and relevant laws
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10. Communication
Facilities
• Adequate sea, rail,
road and air services to
facilitate both
domestic and
international
transportation.
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11. Facilities to
Non- Resident Bangladeshi
• Non-resident Bangladeshi
investors enjoy facilities
similar to foreign investors
• Allowed to buy newly issued
shares/debentures of
Bangladeshi companies
• Quota of 10% reserved for
non-resident Bangladeshis in
primary shares (IPO)
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12. Banking & Finance:
Bangladesh should offer
adequate banking facilities to
the investors for establishment
of industries and to facilitate
their business transactions.
more private and foreign
commercial banks, Acceptable %
increase in financing institutions
and nationalized commercial
banks having network of
correspondents and branches
operating all over the country
and abroad.
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13. Export Processing Zones
• Export Processing Zones in the
port city Chittagong and capital
city Dhaka with necessary fiscal
and infrastructure facilities for
export oriented enterprise.
• Another Export Processing
Zone, near the capital city (at
Gazipur) is under
implementation.
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14. Courtesy Service
Board of Investment
extends courtesy service
such as airport reception,
hotel and transport
booking and fixing
appointment with the
Government and Chamber
official in keeping with the
needs of foreign
entrepreneurs visiting
Bangladesh. For availing
courtesy service,
entrepreneurs need to
contract BOI in advance.
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15. Highly skilled and Multi
Lingual Workforce
• The combination of skilled
personnel and foreign
language skills allows
businesses a seamless
entry into the Asian
market - eliminating the
cultural learning curve.
• A comprehensive
education and training
system ensures that
Bangladesh maintains the
leading-edge skills required
for international
competitiveness
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16. Sophisticated Telecommunications &
Information Technology Systems
Bangladesh provides a
powerful combination of world
class ICT infrastructure and a
market which embraces new
technology - providing an
excellent environment for
business. Bangladesh also
offers the right regulatory
frame work and environment
to absorb the latest technology
and content development.
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17. Location: Bangladesh
Huge Cost Advantage
• Average ICT
related/ BPO
business cost in
Bangladesh is
only about 30
per cent of the
cost in the US
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18. English Language
Another major requirement of outsourcing and BPO in Bangladesh is good
communication skills in English. Both private and Government initiatives are
needed to set up adequate institutions to impart the necessary skills with
approved certification.
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19. Attaining mandatory Certification:
It is proposed to set up the
Institutes/Centers in Bangladesh, which
would impart the necessary
technical/ICT skills combined with
proficiency in English. This overall
proficiency should conform to
acknowledged international standards
of Certification.
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20. Role of ICT governing bodies:
• Technical know-how
• Business know-how
• Trainer Kits
• Student Kits
• Design and development of
curriculum and courses
• Encourage the partnership to
use qualified local expertise
• Stipulate quality process and
standards
• Providing delivery systems and
processes
• Training the trainers
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21. Role of ICT governing bodies
continued……..
• Technical know-how and
knowledge transfer for setting
up centre of excellence for IMS
centers
• Creative and artworks for
market communication
materials
• Standard Operations Procedure
for centers (Centre SOP)
• E-learning
• Provision of Question banks for
exams
• Provide Degrees and Diplomas
through ICT accredited
Universities
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22. Role of Bangladeshi ICT Enterprise
• To obtain all statutory
approvals from the relevant
authorities in the Government.
• Execution of business plan and
strategies with speed and
accuracy
• Setup highly talented local
team for the timely execution
of business plan
• Achieve business goals,
revenue targets and gross
margins as directed and
committed
• Operating and running worth
while ICT centers
• Setting up the centre of
excellence
• Marketing of courses and
placement assistance locally
and globally
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23. Our CSR obligations:
To create the facilities
that will foster the
revenue generation of at
least $100 mil through
Infrastructure
Management Services
How?
•By building human
resources to address the
gap which has been
identified above to
achieve the vision.
•Creating an accurate data
base of the skilled
manpower in the Country
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24. Continued…….
Goal: To develop at least 10,000
professionals per year to begin with in
the ICT sector during the next three
years which will bolster ICT growth in
Bangladesh.
How? Achieve the goal through the
following
•To set up and run Institutes and
centre of excellence for ICT in Dhaka
and all over Bangladesh
•Private sector tie up with the
Government to support the program
•Private & Govt. tie-up with affiliated
Colleges/Vocational institutes to
promote this as a formal career
course.
•ICT institutes tie up with
International vendors for ICT
certification.
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25. Conclusion:
If we ensure ICT literacy growth rate this will increase country’s GDP growth.
Bangladesh has the potential to take substantial market share in ICT/BPO if we can
make the right beginning. It is important to recognize the latent potential of ICT
within the country and set up a focus group to achieve local and global market
share in this region. Time is ticking so let’s start right Now!
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