Knowledge Management (KM) can be a complex concept. In this presentation, we provide an easy to understand definition, components that make up an effective KM platform, and a visual representation of noHold's KM platform, SICURA™.

1. What is Knowledge
Management (KM)?
noHold, Inc. Copyright © 2014

2. Knowledge Management
A concept used to describe how enterprises consciously gather, organize, share, and analyze their
knowledge which includes resources, documents, and people skills.
Source: TechTarget, definition of knowledge management (KM)
Source: http://www.nickfinck.com/presentations/bbs2005/03.html

3. Components that make up an effective knowledge management platform…
1) A single repository of information.
2) An enhanced search engine with the capabilities to obtain and find keywords.
3) An administrator’s login to maintain the knowledge base. This can be managed by the organization
(structured) or can include unstructured data from channels like social media.
4) A User Interface (UI) presented via the web.
Reference noHold Augments its Products Portfolio by Launching SICURA™, Knowledge Management Platform

4. noHold wrapped up all components that make an effective KM solution into one platform called SICURA.
Live Chat
KM
CMS
CRM
SICURA
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Search ++
Virtual Agent
API
End Users
Agent
Corporate
Social
Partner
Community
Administrators

5. www.noHold.com
noHold Inc. builds Virtual Agents that help some of the most
successful companies in the world, increase revenue and
decrease cost, while increasing customer satisfaction.
Smarter Self-Service
Attract. Convert. Fulfill. Support.
noHold, Inc. Copyright © 2014