3. Problems Enterprise Content Overload “ Who has the latest version? ” “ What is the latest version? ” “ Where is the corporate template? ” “ Didn’t we write this before? ” “ Who approved this? ” “ Our customers have more up to date information than we do ”
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5. Comprehensive Vision Classification & Search Enterprise Content Integration CRM ERP BI DW Publication Online iDTV Paper Capture Document Management Digital Asset Management Records Management Web Content Management Collaboration Workflow Business Process Management
6. Tools don’t manage content. People do. A Unique Approach Functional Fit Education & Change Technical Excellence End-user Focus
7. Services End-to-end ECM Strategy Functional and Technical Analysis Technical and GUI Design Development Support Project Management Change Management
13. Be where The customer is when the customer is! Our Vision Unique, Like our customers attraction interaction conversion retention fulfillment strategy communities SEM mobile VOD internationalization iDTV multi-shops in-video advertising advertising affiliates blogs Web 3.0 viral marketing rich user experience personalization review PIM social commerce virtual commerce CMS DAM design tagging click-to-call multi-catalogs shipping payment support services click-to-chat communication loyalty multi-channel analysis after-sales RSS feeds Identity management guided selling shopping-experience usability intelligent search on-site merchandising collective intelligence Web 2.0 easy checkout visual shopping
14. End-to-end Experience our services Post Services Evaluation Analysis Training Consulting Business Marcom Functional Technical Implementation Project Management Development Design Managed Services Support Maintenance ASP hosting Powerful commerce solutions
