Examination paper of_iso_9001

ExaminationPaperof ISO9001 : 2008
IIBM Institute ofBusiness Management
Examination Paper MM.100
ISO: 9001: 2008
Guidelines for paper
 Total No. ofQuestions is 100. 
 The minimum passing marks is 50%. 
 Each Question carries 1 mark. 
 Answer all the Questions. 
Multiple Choices: Total Marks: 100
1. A desired result is achieved more efficiently when activities & related resources are managed as a
a) Program
b) Process
c) Aim
d) Project
2. An advantage of process approach is
a) Internal working
b) External management
c) Ongoing control
d) None
3. A quality management system has confirmed to ISO 9001:2008 is aimed to achieve
a) Minimum quality
b) Best quality
c) Maximum profit
d) Customer satisfaction
4. If exclusions are not limited to requirements with clause 7, then which action is taken against
claims of confirmed
a) Claims of conformity to this international standard are not acceptable
b) Claims of conformity to this international standard are acceptable
c) Modify those exclusions
d) None
5. Whenever the term “product” is used, it can also mean
a) Cost
b) Quality
c) Profit
d) Service
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6. A process that the organization needs for its quality management system and which the
organization chooses to have performed by an external party, is
a) Outsourced process
b) Internal process
c) External process
d) None
7. To determine how all of the process relate to each other, process must be
a) Mapped
b) Flowcharted
c) Both (a) & (b)
d) None
8. The term “quality” can be used with adjective such as
a) Poor
b) Good
c) Excellent
d) All above
9. Which clause requires the organization to identify and prepare documents necessary for effective
planning, operation, and control of its processes?
a) Clause 3.2
b) Clause 1.4
c) Clause 4.2.1d
d) Clause 2.4e
10. There is no requirement to create a documented procedure for describing the process of creating
a quality policy in
a) Clause 4.2.3
b) Clause 8.5.2
c) Clause 5.3
d) Clause 7.1
11. The extent of quality management system documentation dependent on the
a) Size & type of organization
b) Complexity & interaction of the organization’s process
c) Competency of the organization’s people
d) All above
12. According to clause 3.7.2, the document is defines as
a) Information and supporting medium
b) Product
c) Report
d) Data
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13. Top management is required to ensure that customer requirements are
a) Determined
b) Understood
c) Met
d) All above
14. According to clause 3.3.5, the “customer” term is defined as
a) Organization or person that receives product
b) A person that sells a product
c) Purchaser
d) None
15. Clause, which requires that top management establish the quality policy is
a) Clause 5.3
b) Clause 5.1
c) Clause 3.2
d) Clause 4.3
16. Once the policy is established the organization must _________________ it.
a) Deploy
b) Implement
c) Recreate
d) Verify
17. The quality policy describes overall interactions and direction of an organization related to
quality as formally expressed by top management. This definition is defined by
a) Clause 3.2.4
b) Clause 3.3.1
c) Clause 3.1.1
d) Clause 3.2.7
18. Clause, which requires management of change so that the integrity of the quality management
system is maintained when the system is change, is
a) Clause 3.2.4
b) Clause 5.4.2
c) Clause 3.2.1
d) Clause 4.5.3
19. According to clause 5.2, who is responsible to ensure that customer requirements are determined
and met with the aim of enhancing customer satisfaction?
a) Top management
b) Employees of the organization
c) Low level manager
d) None
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20. An activity defined in clause 3.8.7 undertaken to determine the suitability, adequacy
& effectiveness of the subject matter to achieve established objective, is
a) Process
b) Procedure
c) Review
d) Requirement
21. Clause, which requires that personnel are competent, is
a) Clause 6.2.4
b) Clause 6.2.1
c) Clause 5.2.3
d) Clause 6.5
22. According to clause 3.1.6, competency is defined as
a) Demonstrated ability to apply knowledge and skills
b) To compare with other organization
c) Improvement in quality
d) None
23. The records that are created by the activities to ensure competency may need to be enrolled per
clause 4.2.2, which is related to
a) Control of documents
b) Control of records
c) Quality Management System
d) Monitoring & Measurement
24. The organization need to identify what classroom training, seminars, on-the-job, or other training
is necessary so that
a) Top managers involved in Quality Management System is competent
b) Low level managers involved in Quality Management System is competent
c) Every employee involved in Quality Management System is competent
d) All above
25. From the following in which part it is common practice to conduct training evaluation?
a) Evaluation of the training immediately upon completion
b) Evaluation of the training received several weeks after the training
c) Evaluation of the skills developed several months after the training
d) All above
26. Which clause defines the infrastructure as system of facilities, equipment & services needed for
the operation of an organization?
a) Clause 3.6.1
b) Clause 3.3.3
c) Clause 3.3.1
d) Clause 3.3.2
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27. The work environment of an organization can be considered to be a combination of
a) Internal & external events
b) Human & process
c) Customers & consumers
d) Human & physical factors
28. Which physical factor can affect the work environment?
a) Heat
b) Hygiene
c) Humidity
d) All above
29. From the following which clause provides the essence of the use of the process approach?
a) Clause 4.1
b) Clause 8.1
c) Clause 7.1
d) All above
30. According to clause 3.4.2, the product is defined as
a) Result of a process
b) A service
c) Software
d) Hardware
31. The planning for realization processes covered in _________________ should define the records
the organization will keep during the process of determining customer requirements.
a) Clause 7.5
b) Clause 7.1
c) Clause 8.3
d) Clause 2.8
32. The obligation assumed by the organization includes not only the products defined but
also ancillary items such as
a) Conformance to stated delivery dates
b) Adherence to referenced externalstandards
c) Compliance with the commercial terms & condition applicable to the order,
contract, quote or tender
d) All above
33. According which clause, the organizations have the ability to meet requirements?
a) Clause 6.2.2
b) Clause 7.2.2
c) Clause 8.2.2
d) Clause 5.2.2
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34. A critical activity generally involves severalfunctions & levels in an organization, is
a) Sell the product
b) Improve the quality
c) Determination of customer requirements
d) None
35. The arrangement identified & implemented should be appropriate for the organization in terms of
a) Its products
b) Its orders
c) Its contracts
d) All above
36. Clause, which applies to all product type, to all market sectors,and to organization of all sizes, is
a) Clause 7.2.1
b) Clause 6.5.2
c) Clause 3.5.3
d) Clause 2.6.2
37. The intent of clause ____________ is to make sure that the organization plans and controls
design and development projects.
a) Clause 6.4
b) Clause 7.2.1
c) Clause 7.3.1
d) Clause 5.4.2
38. If the design and development processes are planned and controlled well, then the projects will be
completed
a) On time
b) Within budget
c) Both (a) & (b)
d) None
39. The output from the design and development process is expected to include an information
that relates to
a) Producing
b) Creating
c) Manufacturing
d) Processing
40. According to clause 4.2.2, inputs relating to product requirements shall be determined and records
maintained. These inputs shall include
a) Functional and performance requirements
b) Applicable statuary & regulatory requirements
c) Where applicable, information derived form previous similar designs
d) All above
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41. Which clause defines the requirements specification for new product & maintains the records?
a) Clause 7.3.2
b) Clause 8.7.2
c) Clause 6.4.1
d) Clause 5.4.3
42. Which work should not begin until a document exits in form acceptable to all who have
responsibility for contributing to product specification?
a) Designing
b) Development
c) Production
d) Selling
43. Design and development output be provided in a way that can be used for
a) Identification
b) Justification
c) Validation
d) Verification
44. Which statement is true?
a) Validation is usually performed after successfuldesign & development verification
b) Verification is usually performed after successfuldesign & development validation
c) Validation & verification both are same
d) Validation & verification both are performed simultaneously
45. Which clause requires that the organization shall ensure that purchased product conforms to
specified purchase requirements?
a) Clause 8.2.1
b) Clause 7.4.1
c) Clause 6.5.2
d) Clause 4.4.1
46. Clause 7.4.1 requires records of the results of supplier evaluations and subsequent follow-up
actions, with specific reference to
a) Clause 5.2
b) Clause 4.2.4
c) Clause 5.3.1
d) Clause 7.2.1
47. Clause, which requires the organization defined a process for verifying that purchased
product conforms to defined requirements, is
a) Clause 7.4.3
b) Clause 7.4.2
c) Clause 7.4.1
d) Clause 7.4.5
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48. Clause, which requires to pertain when verification activities are to be performed at the supplier’s
premises, is
a) Clause 7.4.3
b) Clause 7.4.2
c) Clause 7.4.1
d) Clause 7.4.5
49. Which clause requires a process to ensure that purchasing documents adequacy state all of the
requirements for the items to be purchased?
a) Clause 7.4.1
b) Clause 7.4.2
c) Clause 7.4.3
d) Clause 7.4.4
50. If purchased material has high actual potential impact on either the final product on
the realization processes,then
a) No need to control it
b) Less control is required
c) More robust control is required
d) None
51. Determination the nature of the control is the responsibility of
a) Suppliers
b) Customers
c) Employees
d) Organization
52. Which clause addresses the processes necessary for an organization to produce and deliver
product & services?
a) Clause 6.4.1
b) Clause 5.2.3
c) Clause 7.5.1
d) Clause 7.2.3
53. Documentation requirements for the overall quality management system are stated in
a) Clause 4
b) Clause 5
c) Clause 6
d) Clause 7
54. The focus of clause 7.5.1, ‘control of production and service provision’, is the key concept that
processed need to be carried out under
a) Uncontrolled conditions
b) Controlled conditions
c) Both (a) & (b)
d) None
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55. If changes are made to process equipment, the product design, the materials used to produce the
product or to other significant factors such as new personnel, then the process often requires
a) Reevaluation
b) Revalidation
c) Reproduction
d) Recertification
56. Validation should be carried out at appropriate ________________ to respond to changes in
market requirements, regulations, or standard in addition to assuring the continued
acceptable performance of processes.
a) Intervals
b) Checkouts
c) Positions
d) Timings
57. Which one is true?
a) Identification and traceability are same
b) Identification and traceability are not same
c) Identification and traceability are not related
d) Identification and traceability are separate bur related issues
58. Identification and traceability is related to
a) Clause 7.5.3
b) Clause 7.5.2
c) Clause 8.2.1
d) Clause 7.5.1
59. Clause, which provides the framework for the establishment and maintenance of a
measurement system, is
a) Clause 7.1
b) Clause 6.5
c) Clause 7.6
d) Clause 5.6
60. According to clause 8.1 ‘Measurement, Analysis & Improvement’, from the following which
is the responsibility of the organization?
a) What it needs to monitor & measure
b) Where to monitor & measure
c) What analysis should be performed
d) All above
61. Which clause monitored the customer satisfaction information?
a) Clause 7.2.1
b) Clause 8.2.1
c) Clause 8.2.5
d) Clause 6.2.4
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62. Internal audit of the quality management system remains grouped with clauses for
monitoring information relation to __________________.
a) Customer requirements
b) Customer perceptions
c) Customer satisfaction
d) All above
63. Clause 8.4, ______________________, of ISO 9001:2008, which could be a source of
information in identifying the key process to monitor.
a) Monitoring & measurement
b) Control of records
c) Analysis of data
d) Customer satisfaction
64. When process monitoring or measurements indicate that the desired results are not being
achieved, the process may need ________________ to identify and eliminate root causes.
a) Corrective action
b) Reproduction
c) Modification
d) Perceptive action
65. Monitoring & Measurement of a product is related to
a) Clause 8.2.4
b) Clause 7.2.4
c) Clause 6.2.1
d) Clause 7.3.2
66. For purchased material, clause ___________, ‘verification of purchased product’, requires the
organization to identify and implement verification activities.
a) Clause 7.5.1
b) Clause 8.2.3
c) Clause 8.2.4
d) Clause 7.4.3
67. Which clause requires establishing process to ensure that product that does not confirm to
requirement is identified and controlled to prevent unintended use or delivery?
a) Clause 8.2
b) Clause 8.3
c) Clause 7.5
d) Clause 6.4
68. Is services are the product of an organization, clause 8.3 may have ___________ applicability.
a) Limited
b) Unlimited
c) Complete
d) Less
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69. A(n) _______________ shall be established to define the controls & related responsibilities
and authorities for dealing with non conforming product.
a) Documented procedure
b) Report
c) File
d) Information
70. When nonconforming product is corrected it shall be subject to _________________
to demonstrate conformity to the requirements.
a) Revalidation
b) Re verification
c) Review
d) Implement
71. The organization should consider documenting a process for addressing situations in which
_____________ is detected after delivery to or use by a customer has occurred.
a) Nonconformity product
b) Conformity product
c) Both (a) & (b)
d) None
72. The analysis of data shall provide information relating to
a) Customer satisfaction
b) Conformity to product requirements
c) Suppliers
d) All above
73. The clause, which requires the organization to collect & analyze appropriate data to determine the
suitability & effectiveness of the quality management system, is
a) Clause 8.1
b) Clause 8.2
c) Clause 8.3
d) Clause 8.4
74. Clauses, which are linked in the sense that the organization should function on a closed-
loop bases,are
a) Clauses 5, 6 and 7
b) Clauses 6,7 and 8
c) Clauses 5,7 and 8
d) Clauses 4,5 and 6
75. The _______________ is a powerfultool for driving continual improvement.
a) QMS
b) Analysis of Data
c) Modify data
d) Improvement
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76. Collecting of data without developing the data into useful information is a (n) _______________
of organizational resources.
a) Product
b) Service
c) Tool
d) Waste
77. The purpose of analysis is to convert data into
a) Usable information
b) Relevant information
c) Product
d) None
78. The organization should seriously consider documenting expectation for continual improvement
at least in the area of data related to
a) Customer satisfaction
b) Conforming to product requirements
c) Opportunities for preventive action
d) All above
79. The appropriate information on customer satisfaction on and/ or dissatisfaction may depend
upon the ______________ of an organization relationship with its customer.
a) Nature
b) Behavior
c) Service
d) All above
80. The organization shall continually improve the effectiveness of the QMS through the use of the
a) Quality policy
b) Quality objectives
c) Audit results
d) All above
81. The setting of objectives consistent with a quality policy containing a commitment to continual
improvement of the effectiveness of the QMS is required in
a) Clause 5.4.1
b) Clause 5.4.3
c) Clause 5.4.4
d) Clause 6.2.1
82. The intent of clause _____________ is to achieve an integrated improvement mentality
throughout the organization.
a) Clause 8.5.4
b) Clause 8.4.1
c) Clause 8.5.1
d) Clause 8.3.2
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83. ________________ involves the taking action to eliminate the causes of nonconformities.
a) Corrective action
b) Preventive action
c) Improvement
d) Analysis of data
84. Clause, which is related to requirements for customer communications states that arrangement
must be made with customer relating to complains, is
a) Clause 8.3
b) Clause 8.5.2
c) Clause 7.2.3
d) Clause 6.2.1
85. In preventive action the organization is required to identify how it will eliminate the “causes”
of potential nonconformities in order to prevent their
a) Resources
b) Occurrence
c) Visibility
d) None
86. FMECA stands for
a) Failure modes, effect,and critical analysis
b) Failure modes, eliminate and cancelanalysis
c) Foreign money exchange and complete association
d) None
87. Which clause requires records of preventive action results with specific reference to clause 4.2.4
for control of records generated?
a) Clause 8.4.1
b) Clause 7.2.4
c) Clause 8.5.2
d) Clause 8.5.3
88. The success or failure of the Quality Management System implementation depends on
a) How the requirements are implemented
b) The process used for implementation
c) The midset of top managers & other employees
d) All above
89. Planning for continual improvement described in ISO 9001:2008,
a) Clause 5.4.2
b) Clause 8.1
c) Both (a) & (b)
d) None
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90. Active and serious management review of the entire loop required in
a) Clause 4.2
b) Clause 5.6
c) Clause 7.2
d) Clause 8.6
91. A desired result is achieved more efficiently when activities and related resources are manage as
a
a) Process
b) Project
c) Individual work
d) Plan
92. A process is nothing more than a collection of
a) Related activities
b) Interrelated activities
c) Modules
d) Individual task
93. ___________________ provide requirements to the process and feedback how well those
requirements have been met.
a) Consumers
b) Customers
c) Suppliers
d) Managers
94. A system is a collection of _________________ with a common set of objectives & outputs.
a) Interrelated process
b) Interrelated activities
c) Hardware
d) Software
95. The approach in which audits all of the process, each major process can be ensure compliance
with ISO 9001:2008 called
a) Horizontal audit
b) Vertical audit
c) Both (a) & (b)
d) None
96. Vertical audits can be used for ________________ areas that have major parts of the overall
system.
a) Process
b) Planning
c) Functional
d) Improvement
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97. In which sector ISO 9001 certification is frequently used to increase confidence in the products &
services provided by certified organization?
a) Private
b) Public
c) Both (a) & (b)
d) None
98. The key objective of the ISO/IEC sector policy is
a) Maximize the use of generic QMS international standards
b) Support international trade & remove trade barriers
c) Support developing countries
d) All above
99. Records of audits and their results are described in
a) Clause 8.2.2
b) Clause 8.2.4
c) Clause 7.5
d) Clause 8.3.4
100. The basis used for calibration is defined in
a) Clause 7.3
b) Clause 7.6a
c) Clause 7.5.2a
d) Clause 7.3.4
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