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Effective Social Marketing:
decrease your time, while increasing your results




                  Presented by Julia Kinslow
Today’s Discussion


• Overview
• What is social media marketing?
• Top social networking tools
• How do I know if it’s worth my time?
• How can I manage my time?
• Tips and tricks to help grow your network
• Useful third-party applications
Overview
_____________
Questions to address before
implementing a social marketing
strategy.
What is social media marketing?
New media advertising vs. traditional
Social Media Marketing
•Multi-way (brand <~> customer
 customer <~> customer)
•Pull marketing
•Participatory
•User-generated
______________________________

Traditional Marketing
•One-way (brand ~> customer)
•Push marketing
•Interruptive
•Brand-generated



Source: Awareness Inc.
Old Wine in New Barrels...               Best Practices
                                         _______________
“You can make more friends               Demonstrate thought leadership
  in two months by becoming              through two-way conversations,
  interested in other people than        and:
                                             • Listen to what others say
  you can in two years by trying to            about your company
  get other people interested in you.”       • Give to get
                                             • Nurture conversation around
“...if you want to make people laugh           your company brand
    at you...talk incessantly about          • Avoid direct advertisement
                                             • Be transparent
    yourself.”
                                             • Address negative comments
                                             • Be authentic
                                             • Welcome participation and
Originally published in 1936
15 million copies sold globally
                                               co-creation
                                             • Build relationships
                                             • Have patience
• Provide updates or “tweet” on items of interest to your
  network – include links to relevant articles, blog information,
  current events, upcoming webinars/seminars
• Pose appropriate questions and answer questions from those you
  follow
• Engage on a regular basis to provide value to those in your network
  and keep the conversation going
Key Metrics for ROI                            Convert & Measure
                                               ___________________
   Social media activity
    ◦ Increase brand identity (listening)
        Social/company mentions
        Sentiment analysis
    ◦ Market Influencer (learning)
        Monitoring conversation
        Affecting solutions
    ◦ Increase Web traffic (engaging)
        Blogger relations
        Conversion rate

   Business Outcomes
    ◦ Increase in number of leads/clients
    ◦ Percentage increase in profit based on
      the previous month/quarter
Social Marketing Plan
Step I - Strategy
                               ____________________
 Define
                               To establish brand identity and
   ◦   Goals                   growth in the local marketplace,
   ◦   Target audience         social marketing efforts need to
                               be well-thought out to ensure
   ◦   Key messages            your business is well-positioned
   ◦   Best practices          for visibility, thought leadership
   ◦   Tools                   and sustained growth.

   ◦   Measurement


Step II – Implementation
 Tactical social media plan
   ◦ Training
   ◦ Sustaining
What’s the point?
Example: Goal                                   __________________

   Become a solutions machine
    ◦ What concerns do your potential clients
      have?
    ◦ How can you help resolve them?
    ◦ Influencer
    ◦ Trust agent

   Thought leadership
    ◦ E-newsletters, blogs
    ◦ Webinars/Seminars/Networking events
    ◦ Add value via social media channels

   Enhance online visibility
    ◦   Brand awareness
    ◦   Web site traffic (SEO)
    ◦   Overall conversion rate
Focus your time spent                        Time Management
                                                ____________________
   •   Aggregate information in one place
                                                 •   Alltop page
                                                 •   Google Reader
                                                 •   RSS feed




                                                           •   Delicious




“I’m ready to implement, but where do I find the time?”
9 guiding principles                                      Time Management
                                                            ____________________
  1.   Manage disruptions
  2.   Control information overload
  3.   Leverage tools
  4.   Annotate and share
  5.   Sometimes templates are okay
  6.   Wrangle task management
  7.   Communicate expectations
  8.   Establish routines
  9.   Unplug




  Source: Altitude … Brand Elevation through Social Media




How much time should you dedicate to growing your network?
Grow your network …               Tips and Tricks
                                  _______________




      while growing your brand…
brand essentials: background setup
Can multiple people in our office run one Twitter
 account? Yes, but be sure to...
 Explain the “tag team” approach in the
  biographical area
   ◦ Indentify Tweets with the person’s initials
   ◦ Reply to as many “@username or direct
     messages as possible
   ◦ Everyone needs to stay appraised of updates to
     avoid unnecessary/uncoordinated or repeat
     messages
   ◦ Establish a tone or brand personality for Tweets
     – no matter who writes them
   ◦ Add photos and information for each team
     member in the background area
Example: multi-author posts
Any way to make my ‘social’ life easier?
 Contacts manager
 Cross post to multiple sites
 Third-party applications
 Mobile accessibility
Tweetdeck
Copy shortened link into your updates...

link shorteners
link reporting
Schedule updates in advance
To answer one last question on your mind … “Do I need to use it?”
Questions?



Contact information: Julia Kinslow
Phone: 614.395.2181
E-mail: jmkinslow@ninedotscreative.com
Follow me on:

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Effective Social Marketing 3 10-10

  • 1. Effective Social Marketing: decrease your time, while increasing your results Presented by Julia Kinslow
  • 2. Today’s Discussion • Overview • What is social media marketing? • Top social networking tools • How do I know if it’s worth my time? • How can I manage my time? • Tips and tricks to help grow your network • Useful third-party applications
  • 3. Overview _____________ Questions to address before implementing a social marketing strategy.
  • 4. What is social media marketing?
  • 5. New media advertising vs. traditional Social Media Marketing •Multi-way (brand <~> customer customer <~> customer) •Pull marketing •Participatory •User-generated ______________________________ Traditional Marketing •One-way (brand ~> customer) •Push marketing •Interruptive •Brand-generated Source: Awareness Inc.
  • 6. Old Wine in New Barrels... Best Practices _______________ “You can make more friends Demonstrate thought leadership in two months by becoming through two-way conversations, interested in other people than and: • Listen to what others say you can in two years by trying to about your company get other people interested in you.” • Give to get • Nurture conversation around “...if you want to make people laugh your company brand at you...talk incessantly about • Avoid direct advertisement • Be transparent yourself.” • Address negative comments • Be authentic • Welcome participation and Originally published in 1936 15 million copies sold globally co-creation • Build relationships • Have patience
  • 7.
  • 8.
  • 9.
  • 10. • Provide updates or “tweet” on items of interest to your network – include links to relevant articles, blog information, current events, upcoming webinars/seminars • Pose appropriate questions and answer questions from those you follow • Engage on a regular basis to provide value to those in your network and keep the conversation going
  • 11. Key Metrics for ROI Convert & Measure ___________________  Social media activity ◦ Increase brand identity (listening)  Social/company mentions  Sentiment analysis ◦ Market Influencer (learning)  Monitoring conversation  Affecting solutions ◦ Increase Web traffic (engaging)  Blogger relations  Conversion rate  Business Outcomes ◦ Increase in number of leads/clients ◦ Percentage increase in profit based on the previous month/quarter
  • 12. Social Marketing Plan Step I - Strategy ____________________  Define To establish brand identity and ◦ Goals growth in the local marketplace, ◦ Target audience social marketing efforts need to be well-thought out to ensure ◦ Key messages your business is well-positioned ◦ Best practices for visibility, thought leadership ◦ Tools and sustained growth. ◦ Measurement Step II – Implementation  Tactical social media plan ◦ Training ◦ Sustaining
  • 13. What’s the point? Example: Goal __________________  Become a solutions machine ◦ What concerns do your potential clients have? ◦ How can you help resolve them? ◦ Influencer ◦ Trust agent  Thought leadership ◦ E-newsletters, blogs ◦ Webinars/Seminars/Networking events ◦ Add value via social media channels  Enhance online visibility ◦ Brand awareness ◦ Web site traffic (SEO) ◦ Overall conversion rate
  • 14. Focus your time spent Time Management ____________________ • Aggregate information in one place • Alltop page • Google Reader • RSS feed • Delicious “I’m ready to implement, but where do I find the time?”
  • 15. 9 guiding principles Time Management ____________________ 1. Manage disruptions 2. Control information overload 3. Leverage tools 4. Annotate and share 5. Sometimes templates are okay 6. Wrangle task management 7. Communicate expectations 8. Establish routines 9. Unplug Source: Altitude … Brand Elevation through Social Media How much time should you dedicate to growing your network?
  • 16. Grow your network … Tips and Tricks _______________ while growing your brand…
  • 18. Can multiple people in our office run one Twitter account? Yes, but be sure to...  Explain the “tag team” approach in the biographical area ◦ Indentify Tweets with the person’s initials ◦ Reply to as many “@username or direct messages as possible ◦ Everyone needs to stay appraised of updates to avoid unnecessary/uncoordinated or repeat messages ◦ Establish a tone or brand personality for Tweets – no matter who writes them ◦ Add photos and information for each team member in the background area
  • 20. Any way to make my ‘social’ life easier?  Contacts manager  Cross post to multiple sites  Third-party applications  Mobile accessibility
  • 22. Copy shortened link into your updates... link shorteners
  • 25. To answer one last question on your mind … “Do I need to use it?”
  • 26. Questions? Contact information: Julia Kinslow Phone: 614.395.2181 E-mail: jmkinslow@ninedotscreative.com Follow me on: