1. Topic 3:Delivering the training TAEDEL301A Provide work skill instruction IBSA Participant Workbook pages 26 to 41

2. At the end of this session, you should know how to: consider delivery of the training consider different delivery techniques resolve conflict. © 2010 Innovation and Business Industry Skills Council Ltd.

3. Coaching © 2010 Innovation and Business Industry Skills Council Ltd. What do all four have in common? How might they be different? IBSA Participant Workbook page 26

4. DEDICT © 2010 Innovation and Business Industry Skills Council Ltd. IBSA Participant Workbook page 29

5. A facilitator’s interpersonal skills © 2010 Innovation and Business Industry Skills Council Ltd.

6. Responding to incorrect answers value all responses seek clarification explain respect the effort. © 2010 Innovation and Business Industry Skills Council Ltd.

7. Types of conflict © 2010 Innovation and Business Industry Skills Council Ltd. IBSA Participant Workbook page 31

8. Resolving conflict © 2010 Innovation and Business Industry Skills Council Ltd. IBSA Participant Workbook page 31

9. The next step You should now: practise your communication skills consider record keeping requirements reviewing your learner’s performance reviewing your performance as a trainer. © 2010 Innovation and Business Industry Skills Council Ltd.