1. WELCOME

2. Unit assessment requirements To be assessed as competent in this unit you will be required to: Prepare , deliver and have evaluated two presentations related to your occupation or area of interest Demonstrating your knowledge of the principles of effective communication Note:both assessments will be conducted during workshop and will be based on informal and formal presentation of simulated and practical activities aligend to the training program

3. Session 1 - Presentation Establishing presence Communication skills Presenting information Developing trust

4. Your Invisible Presence VISUAL - The things we can see are above the waterline....

5. Presentation is also about? Being genuinely interested Being professional Knowing what you can offer Body language

6. Communication Skills ACTIVITY Who do I need to communicate with Lines of communication

7. Establishing communication presence What do I need to do? What is my audience looking for? How will I organise the information? When and why will I use visual aids? Recognising body language Achieving the desired outcome.

8. 1. Research - Know what you are talking about…… A: Determine why you are communicating: Inform Describe Explain Convince Persuade B: Who is your audience? C: Find out more about your topic What do I really know? What does my audience know?

9. 2. Organising the information… or “Think about what you have to say before you say it”!! Base the information you need to present on the following acronym to ensure it flows and is well received: Interest - grab the interest of your audience Need – establish the need of the audience to hear the information Time – tell the audience how much time it will take Respond – let the audience question and respond Objective – ensure objectives are understood and agreed

11. Vocal / written / instruction

12. Practical application and activity

13. Handouts and learning materials

14. e & m technology

15. Special clothing

16. Posters

17. ExemplarsWhatever you use you need to ensure that they are authentic,validand reliable

19. Role model your behaviours

22. Have had the opportunity to respond with feedback and questions

23. Are given access to further questioning and clarification

24. Takeownership for actions which may be required