This document was created for the purpose of assessment for Diploma of Events Management at Southbank Institute of Technology in 2007.
It's a bit tacky, yes. Partner and I decided to go with a sense of humour for this presentation.
2. Duty of care
âDuty of careâ under the Workplace Health and Safety
Act of 1995 is also known as âobligations.â
Who has obligations in the workplace?
Employers
Employees
Visitors and Clients
Builders
Manufacturers
everyone!
3. Obligations of EMPLOYER
(sec 28)
(1) An employer has an obligation to ensure
the workplace health and safety of each of
the employerâs workers at work.
(2) Also, an employer has an obligation to
ensure his or her own workplace health and
safety and the workplace health and safety
of others is not affected by the way the
employer conducts the employerâs
undertaking.
4. Obligations of EMPLOYEES/
VISITORS (Sec 36)
(a) to comply with the instructions given for workplace health
and safety at the workplace by the employer at the
workplace and, if the workplace is a construction
workplace, the principal contractor for workplace health and
safety at the workplace;
(b) for a workerâto use personal protective equipment if the
equipment is provided by the workerâs employer and the
worker is properly instructed in its use;
(c) not to wilfully or recklessly interfere with or misuse
anything provided for workplace health and safety at the
workplace;
(d) not to wilfully place at risk the workplace health and safety
of any person at the workplace;
(e) not to wilfully injure himself or herself.
5. Bomb threats
Telephone call
â Listen and stay calm!
â Form to collect information
â Note as much information as possible
Caller, threat, environment, call details
â Never interrupt the caller
â If possible, use the same words they use
â Signal to someone the call is happening
â Donât hang up.
6. Bomb threats
Written or mail threat
â Wear gloves to open suspect mail
â Handle with extreme care
â Contact your supervisor immediately
7. Bomb Threats
Suspicious Items
â Report the location and an accurate
description of the object to the appropriate
warden.
â If absolutely necessary, place sandbags or
mattresses around the object. Do not
attempt to cover it.
8. Bomb Threats
Suspicious Items
â Block off the area with a clear zone of at least
100 metres, including floors below and above
the object.
â Check to see that all doors and windows are
open to minimize damage.
â Evacuate.
â Do not re-enter the hotel until the device has
been removed, and the building is declared
safe.
9. Bomb threats
Prevention
â Be observant
â Tight security on
Entrances and exits
Storerooms and âstaff onlyâ areas
â Lots of training
â Phone call recording
â Security devices
10. Armed Robbery
Listen closely to what they say
Comply with their demands
Do not call security or attract attention to yourself
Stay calm and be observant, taking in as much
information as possible
Do not try any heroic act to stop the offender
Do not prolong the offender
Report to police and security at a
safe moment
Inform all staff members
Fill in the offender identification form
11. Armed Robbery
Procedures for YOU:
â Be aware of suspicious activity
â Do not allow unauthorized access into employee areas
â Ensure all stockrooms are locked & keys are kept safe
â Try not to leave your cash register area for long periods of time
â Keep limited amounts of cash
â Keep money out of sight
Prevention strategies:
â Training
â Limited amounts of cash and signage
â Surveillance and security devices
â Cash register in a visible place
12. Security Procedures
Security checks on staff at
commencement of employment
Security devices
â CCTV
â Alarms
â Metal Detectors
â ID Card Entry
â Signage for these
Security escort
13. Security Procedures
Reporting
â unauthorised persons
â Suspicious behaviour or objects
Money skimming
Crowd Control
Delivery of goods
Compulsory security check at events
Psychology training in abnormal behaviour
Confidential counselling for employers and
employees
14. Summary
It is your duty of care to look after the safety of
those around you and that of yourself
Be observant
Be responsible and sensible
Donât be a hero
Understand procedures
Keep your training updated
Call security if concerned
15. Quiz Questions:
1. Employees and Visitors have no
obligations under the WHS Act of 1995.
â True or False.
2. In which section of the WHS Act of
1995 does the obligations of an employer
come under?
â Section 25, 26, 27, 28, 29
3. How far should you clear an area
around a suspicious object?
â 10m, 50m, 100m or 200m
16. Quiz Questions:
4. What is the maximum amount of money
you should have in your draw before you
call security to remove some?
5. If you think it is safe to do so during an
armed robbery you should try and stop the
offender from getting away.
â True or False.
Good afternoon Doug and new staff members and welcome to your security safety induction. My name is Rebecca and this is my partner Nikki and we manage the security department here at the hotel. As you know we are the leading accommodation and event/conference venue here in Brisbane which is why it is important that as new staff members you are well aware of the security measures that we have in place. Your safety is your managers and ours number one priority so it is crucial that you listen to us closely today. Many of you should be familiar with the protocol involved in security as it is similar in most hotels but it is still our duty of care to ensure that you know what our security procedures are so that in case of an emergency you know how to proceed in the safest way possible.
Security can cover a number of topics, however today we will be focussing on the obligations of your manager, yourself and your clients, security procedures that we have in place and what to do if there is an armed robbery or a bomb threat. This will especially be relevant to some of you who will be handling the World Health Summit in three months time. Also we donât want what happened at the APEC conference to happen here to us. Security involves all of you so we have a quick test at the end so that we can be sure that everyone is up-to-date and knows our security procedure here at the hotel.
In the case of a bomb threat received over the phone, listen and stay calm! This is the best piece of advice we can possibly give you. Use the designated telephone bomb threat form to collect information. It should be kept beside your telephone or in a close, obvious place, such as a pin-board. Note as much information as possible about the caller, threat, environment and call details, but never interrupt the caller. This may anger them and things could get worse. Try to maintain a normal telephone manner in order to keep the caller talking and yourself more calm. If possible, use the same words the caller is using. This helps eliminate communication breakdowns that may occur. Signal to the person nearest that you are receiving a bomb threat call, but do not alert the caller that you have done this. Lastly, donât hang up! The call can be traced even after the caller has hung up themselves.
Take note of any suspicious behaviour. You may be witnessing someone place a bomb threat and not even realise it! We have tight security at events and at down times at the hotel⊠Phone call recording is currently being organised, so we will have by the end of the week a âYour call may be monitored for security and training purposesâ message played at the start of every call that comes into the hotel. Security devices, particularly surveillance and entry-limiting procedures, are really helpful too.
Confidential counselling for employers and employees to ensure that no one internal to the Hotel is ever upset enough to want to threaten or harm the workplace in anyway.