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The   LEARNING  DOMAIN
Glimpse of today’s India  Employment Opportunities Emerging in India :  (Source : Media reports) 1 Lac  new jobs in the IT sector 2 Lacs  jobs in the IT Networking sector 1.5 Lacs  new jobs in the BPO sector 3 Lacs  jobs in the  Banking and Finance sector 8 Lacs  new jobs  in the Retail sector
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Glimpse of today’s India  ,[object Object]
Glimpse of today’s India  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Glimpse of today’s India  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Glimpse of today’s India  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The   ‘LEARNING’ INDUSTRY   in INDIA
[object Object],[object Object],[object Object],DEMAND SUPPLY The ‘Learning’ Industry in India  Education 5%   Corporate 25% Government 20%   Retail 50% Large Players Small Players Middle Segment
[object Object],[object Object],[object Object],The ‘Learning’ Industry in India  Employee and Customer Training Budget Change Expectations from 2008 to 2009 Percent of Respondents
About  CENTUM LEARNING - Differentiators - Learning Solutions
“ With the establishment of Centum Learning, we intend to build a large pool of highly skilled and competent professionals for multiple sectors, much needed for the buoyant Indian economy.  It will also empower our people, channel partners, distributors and further enhance professionalism in the Bharti Group” Sunil Bharti Mittal Chairman & Group CEO Bharti Enterprises
Our Lineage Bharti Enterprise  7 billion US Dollar venture with  Market Capitalization of 24 billion US Dollar By 2020 we will make Bharti the finest Indian conglomerate
Group Links Bharti Airtel Ltd. Bharti Teletech Ltd. Bharti Foundation Bharti Retail Pvt. Ltd. Centum Learning Ltd. Bharti Infratel Ltd. Bharti Realty Comviva Technologies Ltd. FieldFresh Foods  Pvt. Ltd. Bharti AXA Life  Insurance Company Jersey Airtel  Ltd. Telecom Seychelles Ltd. Bharti AXA General  Insurance Company Bharti AXA Investment  Managers Pvt. Ltd.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Centum Learning Provides end-to-end learning and skill  building solutions to several leading corporates.
Centum Learning Provides end-to-end learning and skill  building solutions to several leading corporates.  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Centum Learning Provides end-to-end learning and skill  building solutions to several leading corporates.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Vision - To be the most Admired Learning and Skill Development Partner, Enabling Sustainable Transformation   2006 - 07 2007 - 08 Milestones
2008 - 09 2009 - 10 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Milestones
Centum Learning – Our Pillars Equipped with training methodologies like class room training & experiential learning SOPs written to ensure standardization  across all locations Standards maintained by following regular audits Trainers with expertise in  subjects like sales, customer service & behavioral skills ,[object Object],[object Object],[object Object],[object Object],Over 10000 hours of in-house content for service, sales and functional skills
ENABLING SUSTAINABLE TRANSFORMATION Centum Learning BHARTI   AIRTEL OTHER BHARTI GROUP COMPANIES CORPORATES CONSUMERS
Centum Learning’s DIFFERENTIATORS << About Centum Learning
Enhancing Customer Experience for Valued Customers Enhanced Customer Experience Organisational Development Enhanced  Employee &  Customer Satisfaction Enhanced  Business Outcomes Leadership Development
Over 400 Learning and Development Specialists ,[object Object],[object Object],[object Object],42%  MBA 27%  Graduates  19% Post Graduates 6%  Engg.+MBA 6%  others Over 400 Learning & Development Specialists 42%  MBA 27%  Graduates  19% Post Graduates 6%  Engg.+MBA 6%  others Over 400 Learning & Development Specialists
The Foundation - Academic Council
Bhubhneswar Delhi - HO Punjab Lucknow Shimla Jammu Haryana Ahmedabad Indore Jaipur Mumbai Kerala Hyderabad Bangalore Kolkata Bihar Shillong Chennai Guwahati Vast Geographical Network
Expertise Across Multiple Industry Verticals   Banking and Financial Consumer Durables IT The Bharti Group
Expertise Across Multiple Industry Verticals Infrastructure FMCG Professional Services Automobile
[object Object],[object Object],[object Object],[object Object],SOME OF THE IMPACT STORIES…..
[object Object],[object Object],[object Object],SOME OF THE IMPACT STORIES….. & many more……..
Empowering   India Inc.
Learning & Development Solutions << About Centum Learning
Learning & Development Solutions Architecture About Centum Learning
Center for Leadership Studies, USA Offers Situational Leadership Model, the most prevalent leadership system in the world.  Also present a variety of products and services that range from self and peer assessments and 360 degree feedback to packaged training programmes or tailored on-site workshops. Simitri Group International, Singapore Offers high end training, coaching and consulting solutions for the senior management working with leading corporates in India.   Always in Style, USA Offers “Grooming and Etiquette” training programmes including Corporate Training (Successful Style), Retail Sales Training, Image Consulting Training and AIS Proprietary Personal Profile Application Tools. Valued partners for learning solutions About Centum Learning
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Strategic Reporting & Review Solution Development Blended Learning Content Talent Acquisition Execution, Logistics & Training Support Services Learning Process Outsourcing Strategic Integration
Provides vision, empowerment, analytical skills, creativity, strategic thinking and entrepreneurial orientation Facilitates managing self, organisation and builds interpersonal skills in constantly changing environment   Provides cutting edge leadership skills and focus to the senior management Leadership Development Programme
Managing Others comprise peer feedback and encompass experiential learning  Focuses on ‘Managing Self’ and ‘Managing Others’ Managing Self comprise ‘Self assessment and development’ through learning methodologies such as  psychometric tools and multimedia based learning Management Development Programme
Experience The activity,  perform, do it Apply Generate Share The results,  reactions and  observation Process DO Reflect Apply Experiential Learning Model Experience Based Reflective Learning   Business Simulations Experiential Learning Programmes
Customer Focused Performance Coaching E: Evaluate Business Impact  C: Coach on the job A: Appoint and  train supervisor as the Coach   P: Prepare visually measurable effects P A C E
Multimedia Based Learning TECHNOLOGY  ENABLED  DEVICE VIDEOS LMS PORTAL AUDIO [IVR] VIDEO  CONFERENCING  Multimedia Based Learning
Instructor Led Training Our Instructor led  training programmes are  designed to  Encourage hands-on practice  --------------------- Respect different adult learning styles  ----------------------- Respond to participants queries --------------------- Promote skills acquisition and proficiency  ---------------------  Provide clear and constructive  feedback  --------------------- ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some of  our Products
 
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],WORKPLACE BENEFITS ,[object Object],[object Object],[object Object],ENGAGEMENT FOR BUSINESS  - Foundation level Business Development Skills Duration  –  Two Days
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WORKPLACE BENEFITS ,[object Object],[object Object],[object Object],ENGAGEMENT FOR BUSINESS  –  Advanced level  Duration  –  Three Days  Business Development Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WORKPLACE BENEFITS ,[object Object],[object Object],NEGOTIATION SKILLS  Duration  –  Two Days  Business Development Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WORKPLACE BENEFITS ,[object Object],[object Object],KEY ACCOUNT PENETRATION SKILLS –  Foundation level  Duration  –  Three days  Business Development Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WORKPLACE BENEFITS ,[object Object],[object Object],KEY ACCOUNT PENETRATION SKILLS  – Advanced level  Duration  –  Three days  Business Development Skills
 
LEARNING OBJECTIVES By the end of this programme participants will be able to:  • Understand their roles and responsibilities  • Know the profile, requirements & expectations of their customers • Acquire various skills & behaviour required to deliver superior customer service  • Understand the process for reporting, performance evaluation & escalations  • Implement learning in a real life environment & internalise skills & behaviour  BUSINESS BENEFITS ,[object Object],[object Object],[object Object],[object Object],WINNING YOUR CUSTOMER  - To understand, help & care  Duration  –  Two days  Custom Service Skills
LEARNING OBJECTIVES By the end of this programme participants will be able to:  • Understand the importance of their role and learn the skills required to do justice to it  • Understand the importance of customer service • Learn how to handle perceptions and moments of truth  • Learn skills to service customers over the phone  • Understand the different types of customers and learn how to deal with them effectively  • Learn time management techniques and other techniques to reduce stress and to help achieve their goals at work  BUSINESS  BENEFITS ,[object Object],[object Object],[object Object],CUSTOMER FOR LIFE  - A customer service programme with a difference  Duration  –  Two days  Custom Service Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WORKPLACE  BENEFITS ,[object Object],[object Object],[object Object],[object Object],SUPPORT WITH CARE  -  Bringing about an internal customer orientation in support or back office functions  Duration  –  Two days  Custom Service Skills
 
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WINNING THROUGH PEOPLE  - Synergising with people for success  WORKPLACE  BENEFITS Duration  –  Two days  Management Development Programmes
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LEADING PEOPLE  -  Excellence in managing terms  WORKPLACE  BENEFITS Duration  –  Two days  Management Development Programmes
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THE ALCHEMIST  –  TRAIN THE TRAINER  –  Making the transition from manager to trainer  WORKPLACE  BENEFITS Duration  –  Two days  Management Development Programmes
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PROBLEM SOLVING & DECISION MAKING  WORKPLACE  BENEFITS Duration  –  Two days  Management Development Programmes
 
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TEAM BUILDING  Building effective teams WORKPLACE  BENEFITS Duration  –  Two days  Team Building
 
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WELCOME CHANGE  Aligning with the organisational vision and preparing for change  WORKPLACE  BENEFITS Duration  –  One days  Change Management
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LEADING THE CHANGE  Paradigm shift for change management  WORKPLACE  BENEFITS Duration  –  Two days  Change Management
 
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THE POWER COMMUNICATION  - How to win and influence people  WORKPLACE  BENEFITS Duration  –  Two days  Personal Effectiveness Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRESENTATION SKILLS  Mastering the art of making effective presentations  Duration  –  Two days  WORKPLACE  BENEFITS Personal Effectiveness Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],POWER PERSONALITY  -  Creating lasting impressions  WORKPLACE  BENEFITS Duration  –  Two days  Personal Effectiveness Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MANAGE TIME  Time management is self-management  WORKPLACE  BENEFITS Duration  –  Two days  Personal Effectiveness Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],STRESS MANAGEMENT  – A complete toolkit  Managing stress for optimum productivity  WORKPLACE  BENEFITS Duration  –  Two days  Personal Effectiveness Skills
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EMOTIONAL INTELLIGENCE  WORKPLACE  BENEFITS Duration  –  Two Days  Personal Effectiveness Skills
 
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Project Management  – Foundation level  Duration  –  Two days  Project Management & Quality Tools
LEARNING OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Root cause analysis & quality tools  WORKPLACE  BENEFITS Duration  –  Two days  Project Management & Quality Tools
CASE STUDIES
Airtel Mobile  Services Airtel Telemedia  Services Enterprise Services ,[object Object],[object Object],Transforming customer exprience at Bharti Airtel  Case Study Training mandays executed by Centum Learning for Bharti Airtel till date
[object Object],Airtel Mobile Services Case Study
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Airtel Mobile Services Case Study
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Airtel Telemedia Services Case Study
Out of 24,475 Airtel Digital TV customers, 98.9% rated customer services as excellent Encountered  top-two box scores for Overall Customer Satisfaction at 100% GOOD – 1% Airtel Digital TV Case Study
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Airtel Digital TV Case Study
Enterprise University Case Study ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Enterprise University Case Study
Delta growth of 1303 Gross Additions, 249 UAO, 416 URO & 2.13 Million Revenue in a month Centum Learning partners IKSL in creating WOW (Ways of working) to enhance  Sales Productivity Case Study
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Case Study
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Centum Learning partners Maruti Suzuki to retain its number one position in the industry Case Study
Centum Learning partners Microsoft to help employees realize their full potential  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Case Study
Centum Learning partners LG India for enhancing customer delight  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Case Study
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Centum Learning partners Deutsche Bank for enhancing sales Case Study
Centum Learning partners Fidelity India for Multimedia based learning solutions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Case Study
Owing the vision of the  BHARTI GROUP
[object Object],[object Object],[object Object],[object Object],[object Object],Bharti Academy of Retail The Academy has already trained over 5,300 people in a span of few months
[object Object],[object Object],[object Object],[object Object],Bharti Foundation Established Bharti Foundation  Academy
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bharti AXA
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bharti AXA
Thank you Centum Learning Limited Neelagagan, Mandi Road, Sultanpur, Mehrauli, New Delhi-110030 Tel: 91-11-46001100-01, Fax: 91-11-46001111 E-mail:  [email_address]

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Centum Learning Ltd

  • 1.  
  • 2. The LEARNING DOMAIN
  • 3. Glimpse of today’s India Employment Opportunities Emerging in India : (Source : Media reports) 1 Lac new jobs in the IT sector 2 Lacs jobs in the IT Networking sector 1.5 Lacs new jobs in the BPO sector 3 Lacs jobs in the Banking and Finance sector 8 Lacs new jobs in the Retail sector
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  • 9. The ‘LEARNING’ INDUSTRY in INDIA
  • 10.
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  • 12. About CENTUM LEARNING - Differentiators - Learning Solutions
  • 13. “ With the establishment of Centum Learning, we intend to build a large pool of highly skilled and competent professionals for multiple sectors, much needed for the buoyant Indian economy. It will also empower our people, channel partners, distributors and further enhance professionalism in the Bharti Group” Sunil Bharti Mittal Chairman & Group CEO Bharti Enterprises
  • 14. Our Lineage Bharti Enterprise 7 billion US Dollar venture with Market Capitalization of 24 billion US Dollar By 2020 we will make Bharti the finest Indian conglomerate
  • 15. Group Links Bharti Airtel Ltd. Bharti Teletech Ltd. Bharti Foundation Bharti Retail Pvt. Ltd. Centum Learning Ltd. Bharti Infratel Ltd. Bharti Realty Comviva Technologies Ltd. FieldFresh Foods Pvt. Ltd. Bharti AXA Life Insurance Company Jersey Airtel Ltd. Telecom Seychelles Ltd. Bharti AXA General Insurance Company Bharti AXA Investment Managers Pvt. Ltd.
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  • 23. ENABLING SUSTAINABLE TRANSFORMATION Centum Learning BHARTI AIRTEL OTHER BHARTI GROUP COMPANIES CORPORATES CONSUMERS
  • 24. Centum Learning’s DIFFERENTIATORS << About Centum Learning
  • 25. Enhancing Customer Experience for Valued Customers Enhanced Customer Experience Organisational Development Enhanced Employee & Customer Satisfaction Enhanced Business Outcomes Leadership Development
  • 26.
  • 27. The Foundation - Academic Council
  • 28. Bhubhneswar Delhi - HO Punjab Lucknow Shimla Jammu Haryana Ahmedabad Indore Jaipur Mumbai Kerala Hyderabad Bangalore Kolkata Bihar Shillong Chennai Guwahati Vast Geographical Network
  • 29. Expertise Across Multiple Industry Verticals Banking and Financial Consumer Durables IT The Bharti Group
  • 30. Expertise Across Multiple Industry Verticals Infrastructure FMCG Professional Services Automobile
  • 31.
  • 32.
  • 33. Empowering India Inc.
  • 34. Learning & Development Solutions << About Centum Learning
  • 35. Learning & Development Solutions Architecture About Centum Learning
  • 36. Center for Leadership Studies, USA Offers Situational Leadership Model, the most prevalent leadership system in the world. Also present a variety of products and services that range from self and peer assessments and 360 degree feedback to packaged training programmes or tailored on-site workshops. Simitri Group International, Singapore Offers high end training, coaching and consulting solutions for the senior management working with leading corporates in India. Always in Style, USA Offers “Grooming and Etiquette” training programmes including Corporate Training (Successful Style), Retail Sales Training, Image Consulting Training and AIS Proprietary Personal Profile Application Tools. Valued partners for learning solutions About Centum Learning
  • 37.
  • 38. Provides vision, empowerment, analytical skills, creativity, strategic thinking and entrepreneurial orientation Facilitates managing self, organisation and builds interpersonal skills in constantly changing environment Provides cutting edge leadership skills and focus to the senior management Leadership Development Programme
  • 39. Managing Others comprise peer feedback and encompass experiential learning Focuses on ‘Managing Self’ and ‘Managing Others’ Managing Self comprise ‘Self assessment and development’ through learning methodologies such as psychometric tools and multimedia based learning Management Development Programme
  • 40. Experience The activity, perform, do it Apply Generate Share The results, reactions and observation Process DO Reflect Apply Experiential Learning Model Experience Based Reflective Learning Business Simulations Experiential Learning Programmes
  • 41. Customer Focused Performance Coaching E: Evaluate Business Impact C: Coach on the job A: Appoint and train supervisor as the Coach P: Prepare visually measurable effects P A C E
  • 42. Multimedia Based Learning TECHNOLOGY ENABLED DEVICE VIDEOS LMS PORTAL AUDIO [IVR] VIDEO CONFERENCING Multimedia Based Learning
  • 43.
  • 44. Some of our Products
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  • 80. Out of 24,475 Airtel Digital TV customers, 98.9% rated customer services as excellent Encountered top-two box scores for Overall Customer Satisfaction at 100% GOOD – 1% Airtel Digital TV Case Study
  • 81.
  • 82.
  • 83.
  • 84. Delta growth of 1303 Gross Additions, 249 UAO, 416 URO & 2.13 Million Revenue in a month Centum Learning partners IKSL in creating WOW (Ways of working) to enhance Sales Productivity Case Study
  • 85.
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  • 87.
  • 88.
  • 89.
  • 90.
  • 91. Owing the vision of the BHARTI GROUP
  • 92.
  • 93.
  • 94.
  • 95.
  • 96. Thank you Centum Learning Limited Neelagagan, Mandi Road, Sultanpur, Mehrauli, New Delhi-110030 Tel: 91-11-46001100-01, Fax: 91-11-46001111 E-mail: [email_address]