2. Companies Priorities in 2011
Top Business Priorities Top Technology Priorities
1. Increasing enterprise growth 1. Cloud computing
2. Attracting and retaining new 2. Virtualization
customers
3. Reducing enterprise costs 3. Mobile technologies
4. Creating new products and services 4. IT management
(innovation)
5. Improving business processes
5. Business intelligence
6. Implementing and updating business 6. Networking, voice and data
applications communications
7. Improving technical infrastructure 7. Enterprise applications
8. Improving enterprise efficiency 8. Collaboration technologies
9. Improve operations
9. Infrastructure
10. Improving business continuity, risk and
security 10. Web 2.0
Source: Gartner EXP (January 2011)
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3. Global Player
… and close to you
We are proud of our global operation, helping companies of every size do business better. But we
are even more proud of our local focus, with 47 offices in 28 countries and customer support in 14
languages.
47
offices
14 000
Clients
14
languages
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4. Global Player …
with the fastest growth in the industry
Arkadin has become one of the major Conferencing Services Providers in less than 10 years.
100 M€
Revenue 2010
15 000 000
Meetings in 2010
+576%
Growth 2005/10
“ Arkadin has an incredible capacity of
execution. It makes them a key world player.
”
Eddie Misrahi / Apax Partners General Manager / France
4
5. Collaboration as a Service …
Service-minded vision based on cloud collaboration
“ We were born in 2001 as a conferencing specialist, helping
people build better relationships in a newly-globalised
world.
Now we have taken conferencing to the next stage: full
remote collaboration through our new cloud-based platform
and a complete range of products and services.
”
But some things never change: we believe that service to
customers is our prime business differentiator.
Olivier de Puymorin, CEO of Arkadin
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5
6. Collaboration as a Service
Using our skills, experience and a team of talented people around the World, we aim to make the
time you spend sharing and collaborating remotely the most efficient and pleasant moments of your
working day.
Collaboration Global All about
Specialist Player You
14 000 customer accounts We are customer-
include more than focused from day 1.
We are 100% focused on 1000 Large Enterprises. More than 70 % of our
Collaboration Services. They get global reach, resources are invested in
but always with a local feel. our client relationships.
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7. Sustainability
We are facing more than an environmental crisis,
We are facing a human crisis :
• While you are using Arkadin Services, you take actions to :
• Respect our Natural Resources and environment
• Reduce your carbon footprint
• Enhance employee work–life balance
• Save time, by having using it better
• Increase internal efficiency
The Arkadin initiative to accelerate changes in your business habits.
More about Climate Care Day : www.climatecareday.com
7
8. We are all about You
Reliability & Scalability International Awards
Our customer-focused approach has won favour internationally.
Not bad for such a young company!
“ This combination of focus and forward momentum is a winner
and it appears Arkadin has almost patented the process
”
of how to grow a CSP from early stage to maturity.
Marc Beatie – Wainhouse Research
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9. Collaboration as a Service
A complete unified offer, covering the end to end spectrum of large enterprise needs
Extensive range of solutions based on a highly innovative and scaled Cloud Collaboration
Platform
9
10. Arkadin conferencing services are based
on a technologically-advanced platform
• Arkadin Cloud Collaboration platform is an IP global network enabling to connect multi-
located bridges automatically into a unique virtual meeting room.
10
11. A complete range of Arkadin integrated solutions
WEB Conference WEB Conference
> Feature rich leading web solutions > Plug & Play
> For expert and professional usage > Simple for users of all backgrounds
> Inexpensive, secure
AUDIO
INTEGRATION
VIDEO Conference
Unified Communication
> Partnerships for seamless Arkadin > High Definition video
audio integration with major UC solutions > One click from desktop
such as Cisco WebEx Connect and > Connection from any endpoint
Microsoft Lync
Arkadin audio integrates with Tier -1 conferencing Web, video and UC solutions.
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12. Technology leap forward brings
major benefits for customers
1 3
One Single List Maximum
of Country Access Security
2 4
Numbers
Premium Audio Seamless
Quality Integration and
Assistance
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13. Technology leap forward brings
major benefits for customers
1. One single list of country
Access Numbers
• One unique virtual IP bridge enabling
availability of one single list of country
access numbers
• Regardless of their locations, and of the
location of their conferences all users use
the same list of numbers
• Option for global customers to have a
dedicated set of international numbers
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14. Technology leap forward brings
major benefits for customers
2. Premium Audio Quality
• No voice compression and conversion
protocol into the Cloud (G711 Codec is used)
• Signal treatment eliminating
latency, noise and acoustic echo
• All participants, wherever they are located
in the world, are hosted on one single IP
bridge for less latency and higher quality
• Shortest routes to the IP bridge to
minimize degradation of voice quality
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15. First class audio quality and call availability
measured and certified by 3rd party organisations
99.99 % of established calls 100 % of calls completed
with a score >4 in real production* with a score>4
to conference access at peak usage to access Arkadin audio conferencing vs attempts
Scoring Partner: Scoring Partner:
• Measurement of voice quality in stress context ● *Measurement of audio access when calls are
with a frequency of 10 calls per second done by real calls generators deployed
• Key indicator: “Mean Opinion Score” (MOS) worldwide (from biggest traffic countries), in full
(from 1 to 5)* production.
> Arkadin audio quality is over 4 on a scale ● Key Indicator: Average Success Rate (ASR)
from 1 to 5, whilst:
- MOS score for classic TDM networks is 4
- Average MOS score for GSM is 3
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16. Technology leap forward brings
major benefits for customers
3. Maximum Security
• Arkadin private network: no connection
to the Public IP Network
• World-class hosting data centres that
provide 100% physical security
guarantee
• High platform resilience: each
component of our network (software and
equipment) is backed-up
• Complete redundancy: our MPLS
network is duplicated by design. If a link is
broken, the other one is used immediately.
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17. Technology leap forward brings
major benefits for customers
4. Seamless integration
and assistance
• Seamless integration of your IP-
Telephony network platform into Arkadin
Cloud Collaboration
• Mobile apps and PC plug-ins such as
Blackberry, iPhone, Outlook and Lotus Notes
• The IP platform automatically identifies
each organiser‘s language preference for
Live Assistance, regardless of geographical
location
• Accuracy in answers of local operators
thanks to a unified service console with
complete conference overview
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18. Professional Services
Experts at each step of your deployment and beyond
DESIGN BUILD RUN & CARE
Customer discovery
Feasibility study
Technical support
Technical Solution design
Proof of concepts Additional studies
Pre -Sales
Handover to Project
Manager
Transition plan Organise workshops
Program & Resources plan Coordinate deliveries
Project Communication plan Control and report
Handover to Operations
Manager Risk registration
Service management
Service reviews
Initial Customer Service Plan Customer service plan Service improvement
Relationship
Operational Readiness
plans
Manager Scorecard
Escalation management
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19. “Unified Communications” are redefining the
way people collaborate in a business environment
Three major actors Market Segments & The fastest projected
Two of them partners emerging business models growth in our business
• On-Premise: installed on Customer • For Hosted/Managed Services (our
Arkadin partners
premises, deployed and managed target segment):
by the Customer 70% CAGR 2010-2014
• Managed Services: installed on USD 6.2Bn by 2014
Customer premises, but deployed
and managed by a Service Provider
• Hosted/Cloud: installed, deployed
and managed by a Service Provider
on his infrastructure, provided in
SaaS model to the Customer
www.arkadin.com 19
22. Customer Branding Services
Customise your conferencing access numbers, audio messages, product interfaces and
your support materials in accordance with your corporate graphical identity, ensuring a
seamless experience from start to finish.
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23. Vidyo positioning
Data sharing
need Gotomeeting
Vidyo
Webex Livemeeting
AdobeConnect
Advanced Sametime
Tandberg /
Anywhere Polycom
Codian
Lifesize
Standard
features
None
Oovoo/
Placecam /
None Nefsys Low Def High Def Video need
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24. Video conferencing users
Telepresence rooms
Top
management
Arkadin
Videoconferencing
service
Room/dedicated
Systems Management
Available from
Rooms, Desktops,
Tablets and Smart
Phones
Employees
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28. User portal: Arkadin Lounge
for instant access to audio & web services
Key benefits
• One-click access to live Audio
Console & Web Conference
• Invitation toolbar downloads
> Outlook and Lotus Notes
• Availability of mobile apps
> BlackBerry and iPhone
• Conference scheduling
• Storage of product
documentations
• Post conference reports
• One-time user PIN code To manage and control your Arkadin conferencing
generation services in one, online unified location
https://lounge.anywhereconference.com
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29. Welcome Advanced: self-provisioning portal Account
details managed by Administrators and Users
Who can use it?
● Administrators to manage conferencing
accounts by creating, searching and
disabling them
● Employees to easily apply for new
conferencing access codes online
Benefits
● Rapid deployment of audio and web
conferencing services within your company
● Multiple levels of Administrators’ rights are
customisable to support each entity
● Configuration in accordance with your
organisation’s hierarchy, for example by
subsidiary, by country, by department or by
user profile
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30. Welcome Standard: online requests of new
account details by your users
Functional overview:
● Online provisioning tool for
employees to request the creation of
an Arkadin Audio and Web
conferencing account
● Employees simply fill out an online
form and a new conferencing account
will be received from Arkadin within
48 hours
The Welcome Standard module can be
integrated to your Intranet:
● We recommend integrating Welcome
Standard with your Intranet so that
your employees can easily fill in the
form and send their requests from
your company portal
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31. BusinessAnalysis: online reporting module
to monitor your conferencing activity in real time
• This module provides you with a set of automatically generated standard
dashboards, available at anytime:
1. Month Consumption: unbilled consumption for the current month
- Breakdown per call type, per day, per user, per invoice
2. Annual Customer Dashboard: billed consumption for a chosen year
• Intuitive and interactive tool:
> Dynamic dashboards, with time and user information
> Nothing to download – log in and play
> Customisable to your company organisation
> Data can be saved in Excel, PDF or CSV formats
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