Best practice guidelines for the development and delivery of health information for CALD communities, presented at 39th National Conference. Australian Association of Gerontology. Diversity in Ageing on 24 November 2006.

1. Best practice guidelines
for the development
and delivery of
health information for
CALD communities
Presented by
Nicky Hayward-Wright
Alzheimer’s Australia NSW
23 November 2006

2. Access
 85% of information online
 No single access point
– Diversity Health Clearinghouse
– Multicultural Mental Health Australia
– Health Translation Directory (Vic)
– NSW Multicultural Health Communication Service
– QLD Transcultural Mental Health Centre
 Duplication
 Lack of quality control

3. Development guidelines
 Authority
 Currency
 Accuracy of content
 Audience
 Cultural sensitivity
 Translation
 Language
 Non-judgemental
 Australian Context
 Parallel material in English
 Availability
 Visual appearance and characteristics
 Metadata

4. Delivery models
e-Information governance
e-Information infrastructure
Partnerships

5. Recommendations
 CALD selective subject gateway
 Partnerships based on
hybrid consortium model

6. Nicky Hayward-Wright
Manager
Library & Information Service
Alzheimer’s Australia NSW
23 November 2006
The benefits from making accurate health
information accessible include: improved
quality of care; better health outcomes;
increased access to health services; better
informed clients and consumers; and
greater client satisfaction.
Centre for Cultural Ethnicity & Health. (2005).
Consumer participation and culturally and linguistically diverse communities.
CEH: Melbourne. http://www.ceh.org.au/resources/resbyceh.html