8. Implications For The Future Of Work COLLABORATION IS MORE CRITICAL THAN EVER Where we work When we work What tools we use Who We Work With How we work
11. The Network Is The Platform For Collaboration… Combining the best of premises-based and on-demand networks to enable rich and seamless collaboration
12.
13. … To A Broad Range of Cisco Applications And Devices Audio Conferencing Telephony Web Conferencing Video Conferencing Customer Care Email IM Mobility TelePresence Team Spaces Policy Security Location Access Virtualization Presence
14. … And Extend Into A Multi-Vendor World Policy Security Location Access Virtualization Presence Audio Conferencing Telephony Web Conferencing Video Conferencing Customer Care Email IM Mobility TelePresence Team Spaces Collaboration Applications 3 rd Party Devices Business Applications Custom Applications
17. What Does It Mean For You? Technology Culture Process
18. Business Imperatives During Challenging Times Boundaryless Organization Competitive Differentiation Customer Intimacy Employee Productivity Cost Reduction
19. Mapping Collaboration Initiatives To Business Imperatives Boundaryless Organization Competitive Differentiation Customer Intimacy Employee Productivity Cost Reduction Source: Cisco IBSG, 2009 Technology TelePresence: $172M in travel savings in FY08 Telecommuting: $277M per year in employee time savings Cisco SOAR: 45% increase in specialist interactions w/ customers Unified Communications: Acquisitions in 8 days vs. 45 iZone Wiki: Collaborative innovation New $1B businesses Process Collaborative Support: $4M in support costs saved through Mac Wiki Deal Approval Process: Increased approver productivity by $27M/Year User-Centered Design Process: Including customers in product design Deal Approval Process: $137M Margin Improvement Collaborative Prospecting w/ Resellers Culture Connected Workplace: $82M in real estate & cost savings Promoting Employee Participation: C-Vision, Blogs, Ciscopedia, Directory Cisco 3.0: 1700 hours of customer interaction w/o travel Collaborative Leadership: 28 priorities per year vs. one or two Inter-Company Boards & Councils
20. Cisco’s Productivity Journey Information Sharing Transactions Interactions Collaboration FY95 FY00 FY05 FY08 0 1 2 3 4 5 Web 1.0 Web 2.0 Source: Cisco IBSG, 2009 Benefits ($B/Yr) Web 2.0 Collaboration Solutions $691M Web 1.0 Internet Solutions $3.7B
