1. Shashi Bellamkonda of Network Solutions presented on how the company used social media to build a positive online image and reputation management. 2. Network Solutions shifted from high negative sentiment in 2008 to high positive sentiment in 2009 through listening to customers on social networks, engaging in online conversations, and thought leadership content on blogs and conferences. 3. In 2010, Network Solutions aims to increase user generated content, strengthen their brand identity, and provide more online engagement and training.

1. Building a Positive Image Online with Social Media: The Network Solutions Experience Presented by: Shashi Bellamkonda Social Media Swami, Network Solutions Twitter: @shashib on behalf of @netsolcares 03.25.2010

2. Help Network Solutions Social Swami support the March of the Dimes by drawing and voting in this fun contest . Details at http:// bit.ly/blrTKK

3. Thank you for coming

4. Steve did his homework well with great speakers Great conference organized by http://www.Bdionline.com

5. Online Reputation Before Photo courtesy: http://matchstic.com/blog/wp-content/uploads/2009/06/bad-customer-service.jpg

8. Customers demand transparency This guy wants to make sure the book and the DVD are saying the same thing

14. Blogs: Effective Reputation Platform

15. Manage Online Reputation via Offline Events http://www.flickr.com/photos/kyeung808/3851709164/sizes/l/

16. Change Online Perception

21. Shift from High Negative to High Positive

25. Thanks for all the great tweets