1. ERP & the Cloud – Enabling your
Business & Your Social Impact
Miles Smith
Account Executive, NetSuite.org
David Geilhufe
Program Manager, NetSuite.org
giving@netsuite.com
wwww.netsuite.org
© NetSuite 2010 1

2. Agenda
Introduction
A bit about NetSuite & NetSuite.org
Learning about ERP
What is ERP? What is the Cloud?
How does ERP help me?
Am I ready?
The Pitch
Benefits of NetSuite
Demo

3. NetSuite: World’s #1 Cloud ERP
Background Performance
Founded 1998 World’s most deployed
Publicly traded on NYSE: “N” two-tier cloud ERP
Offices in 9 countries Used by 10,000+ organizations
1200+ employees Fastest growing top 10 ERP
$193M+ revenue Used across 100+ countries
#1 Cloud ERP Suite Recognition
Best Financial
Management
Best Relationship
Management
Best Business
Software Solution Top 10 Cloud
Best Cloud Platform Companies to Watch

4. NetSuite.org: Quick Take
Background Community
Corporate Citizenship Program 200+ grantees
Product Donations & Discounts
Pro Bono Service Grants
Social Solutions
Idealware Top 10 Donor
Management System
The Donation Partnerships
Full NetSuite software, 5 users,
support & training free
Revenue driven grant
<$2M = free + 80% discount
$2M-5M = ~$5K + 50% disc.
$5M+ = ~$10K + 50% disc.
Automatic renewal

5. Organizations Powered by NetSuite.org

6. The Undisputed Cloud ERP Leader
“ NetSuite is the most successful ERP
suite SaaS provider operating in terms
of active customers, international
presence and functionality offered
”
across the product
June 2011

7. Rich Cloud Ecosystem for Many Industries
Software Companies
Wholesale Distributors
Manufacturers
Services Companies
Retail / Ecommerce
www.suiteapp.com

8. NetSuite’s Social and Business Impact
"Our NetSuite client portal allows clients to
see in real-time exactly what our team is
doing on a real-time basis. NetSuite's
transparency allows our team in Boise to
work closely with non-profits nationwide,
and the internal efficiencies we realize with
NetSuite saves them money which can be
reallocated to their programs."
Jeff Russell, CEO, Easy Office

9. Cloud Computing
The Last Great Computing Architecture

10. Bottom Line
Access your software through a web browser
Pay on a subscription basis
** Upgrades are automatic & seamless
** More flexibility, customizability & autonomy

11. The Advent of the Business Cloud
6X
#
1
Technology
54 %
Planning or
affecting Interested
GROWTH finance in Cloud

12. Automated
backups,
uptime, SLA,
Solution maintenance
hosted by Automated
vendor upgrades
Elastic, pay Web and
as you go – mobile -
scale up or access from
down Modern web anywhere
based
integration
© NetSuite 2010 12

13. On Premise ERP vs Cloud ERP TCO
80% Reduction in IT 50% Reduction in
Headcount Costs $80,000 Training Costs
$700,000
$70,000
$600,000
$60,000
$500,000
$50,000
$400,000 $40,000
$300,000 $30,000
$200,000 $20,000
$100,000 $10,000
$0 $0
Dynamics GP and CRM NetSuite Dynamics GP and CRM NetSuite
100% Reduction in 50% Reduction
$200,000 Infrastructure Costs $1,600,000 in Overall TCO
$180,000
$1,400,000
$160,000
$140,000 $1,200,000
$120,000 $1,000,000
$100,000 $800,000
$80,000
$600,000
$60,000
$400,000
$40,000
$20,000 $200,000
$0 $0
Dynamics GP and CRM NetSuite Dynamics GP and CRM NetSuite
4 Year TCO, 100 Seats

14. Why? On-Premise Holds the Business Back
Typical IT Budget Allocation
9% Innovation
Current
66%
91% on old
versions
14
Maintenance
Source: ERP in SME, Aug 2010

15. What is Enterprise Resource Planning
(ERP) Software?
Software to Run Business Operations

16. Bottom Line
Software to actually run your business
Huge ROI IF implemented properly

17. What is ERP?
Keep track of money:
Lead to cash
Financials
Lead to contract
Purchase to pay
Warehouse
Keep track of products Inventory
Mgmt.
Keep track of people and companies CRM**
(customers, partners, etc.)
Sales Force
Sell Ecommerce**
Automation**
Time & Human
Keep track of employees Expenses Resources
Prof. Services Supply Chain
Manage profitability Automation Management

18. ERP in Graphic Detail
Financial Operations Workforce
Analytics Budgeting
Analytics Analytics Analytics
Financial Management Fixed
Financials Budgeting
Accounting Accounting Assets
Human Capital Performance Talent Mgmt. &
Recruiting
Management Mgmt. Training
Procurement & Supplier Inventory & Transport &
Ecommerce
Logistics Collaboration Warehouse Shipping
Product Dev. & Production Manufacturing Product
Manufacturing Planning Execution Development
Sales & Sales Order Customer Incentive/
SFA
Services Mgmt. Service/Support Commissions Mgmt.
Corporate Prof. Service Time Expense Travel Project
Services Delivery Tracking Mgmt. Mgmt. Mgmt.

19. Technology of (some) ERP systems
Key Performance
Integration Role-based
Indicators
Dashboards Drill Down Self Service
Real Time Reporting Configuration

20. Speed, Cost Reduction and
Accelerated Business Processes
10% Implementation effort vs. typical ERP
50% Less IT costs than on premise
50%+ Reduction in Audit Prep Time
20-50% Faster financial close time
150%+ ROI and 6 month payback*
Source: Nucleus Research, SMB Group, and Customer Case Studies
*Based on Nucleus ROI Case Study on RedBuilt

21. Success = Implementation
IT Project Outcome
In budget, on schedule & met 28%
expectations
Over budget, over schedule & 49%
LESS functionality
Cancelled or failed prior to 23%
completion
5% of ERP projects are a major success
(McKinsey)

22. Keys to Success
It’s not your software / database, it’s you.

23. Bottom Line
Understand the process
Commit the resources
Change your organization
Eyes can’t be bigger than your stomach
Lots of work for the organization

24. Understand the Process
Phase Objective Key Deliverables
Selection “Will it work for us” • Proof of value demo
Negotiation “Will the vendor work for us” • Contract
Initiate “Getting organized” • Project objectives
• Functional scope
Analyze “How does your business operate?” • Business Requirements
• Project workplan
“Adapting the system to your business • Configuration &
Configure (and your business to the system)” Customizations
• Data migration planning
Deploy “Run your business of the system” • Migrate data
• End user training
Optimize “Learn from your implementation” • Transition to support

25. Understand The Right Way
Factors rated very significant to success
64% Quality of the implementations project team
62% Effective project management & planning
60% Effective education and end user training
60% Senior management commitment & support
60% Effective control over project scope
52% Effective organizational change management
48% Quality of ERP Product
44% Quality of ERP Vendor

26. Understand the Wrong Way
Too much of a focus on doing tasks faster, not
better (no business strategy)
Lack of top management involvement (no one to
push)
No effort to get employee buy in (software sells
itself!)
No focus on required organizations changes and
process improvements(no change management)

27. Invest the Right Resources
Skills
Project management
Business process analysis
Software skills
Time
Planning, Testing, Maintaining
Money
You usually need to pay for implementation

28. Manage Change
Understand your own process
Understand how your process is going to change
Support your staff in changing
Knowledge support
Emotional support
Employee buy in

29. Benefits of NetSuite
One System to Run Your Organization

30. The Typical Way
Fundraising
Member
Management
Payroll
Accounting Reporting

31. Solution: One System for Running an Organization
Donors
CEO CFO
NetSuite SINGLE NetSuite
ECOMMERCE DATA CRM+
SOURCE
Web Manager Marketing
NetSuite
FINANCIALS
Support
Fundraising
Volunteers Partners

32. Supports Complete Customization:
Developer Tools
Application
Infrastructure

33. Customization (without version lock)
Typical ERP Customization
Moderate • Database customization
Vanilla
to Heavy
• Custom dashboards
79% 21% and reports
• Custom forms
74% 26%
• Custom scripts
75% 25% • Custom workflows
76% 24%
LATEST VERSION • Custom integrations
Source: Panorama Consulting

34. NetSuite’s Redundant Datacenters
© NetSuite 2011 34

35. NetSuite’s Cloud Datacenter
99.5% uptime SLC commitment
99.98% 12 months trailing uptime
Serve 4BN+ customer requests per month
2.2M+ unique logins per quarter
Supports 7,000+ customers
Just 20 minutes maintenance per week
2 automated upgrades per year
2 data centers
1 code base
PCI-DSS PCI-DSS EU-US Safe Harbor
Compliant Compliant Compliant

36. NetSuite Cloud Delivery Drives
Green Benefits
NetSuite customers saved
over $61 million in energy bills
last year
Translates to on average
$10K / year energy savings /
customers
NetSuite SaaS platform
eliminates the production of
more than 423,000 metric tons
of carbon dioxide per year

37. Businesses Run Better with Cloud NetSuite
Improvement area Business Result Company
Accounting efficiency Monthly close reduced
by 50%
Reduces accounting
costs by 20%
Financial close
from weeks to 4 days
IT efficiency Saves approximately $250,000
annually
Rolls out cloud ERP in just 6
months to 10 subsidiaries
Employee Services revenues lifted
Productivity by 20 percent
Grew 350% in 6 years without
adding staff

38. Product Demonstration

39. Thank you!
Follow up questions?
Contact Miles Smith
mvsmith@netsuite.com
650-627-1439
August 18, 2011