Incubeta Ignite: Change Your Mindset - Customer Experiences in Digital
PPC is more than Search !
1. PPC is more than Search Sri Sharma, Managing Director October 2010
2. Introducing Net Media Planet Operate across 29 markets and 22 languages Over £80 million in client revenue annually Passionate about PPC We are an award winning paid search marketing agency operating on a performance basis
3. Agenda Conversions from display: YouTube Use existing features more effectively Be creative in your use of Social Media Create conversion opportunities from Mobile Understand customer behaviour 1. 2. 3. 4. 5.
17. Consider ... Click to call lead generation opportunities More brands are mobile transacting, means more affiliate opportunities
18. Understand customer behaviour 5. Daily Sales at Christmas 2009 November Payday (25th - 27th) Post Christmas Sales (Boxing Day) Christmas Day Cyber Monday (7th December) Last delivery date (18th- 22nd December) Source: Net Media Planet (Retail Vertical)
19. Consider ... Analyse your trends for Christmas 2009 Use your merchant research to understand what is hot for Christmas 2010 e.g. increase in product reviews, reviews read, social media buzz Focus your budget on peak times/geographic areas
20. Top 3 Takeaways ... Make the most of existing search engine features Understand customer behaviour Be creative in the use of new channels
21. Thank you Do you have any questions? Sri Sharma Managing Director E. sri@netmediaplanet.com T. +44 (0) 203 008 8321 @srisharma www.netmediaplanet.com
Hinweis der Redaktion
Good afternoon everyone.So this afternoon Ian and myself would like to discuss some ways that PPC is more than Search. More than the straight forward place an ad on google.co.uk Wer're going to present a few new ideas and ways to approach search on google and beyond to drive conversions and roi and then take q&a.
We work as an affiliate and as an agency, been around for 6 years, picked up a few awards along the way and most Most importantly we love PPC.
5 areas I would like to talk about today.Like to share my thoughts on how to get more from PPC than just search, than just google.co.ukAlways with the aim of driving more conversions and roi
SituationYouTube gets more than 24hrs of video uploaded every minute. That’s a lot of activity. So a real opportunity beyond main stream Search for PPC.ComplicationGoogle allows display advertising but typically display is poor from a conversion perspectiveQuestionHow can we use display advertising and bring relevancy to drive conversion?AnswerGoogle allowed placement targeting on youtube to placement specific this summer. The ability to target specific video content enables a higher conversion rate and makes this a viable channel.Explain this with south island example. Match up a ppcadwords campaign to a media plan in youtube video targeting tool.
So for The Perfume Shop a client, we help them by promoting specific fragrance range e.g. ‘sarahjessica parker’ to specific events in the market ‘launch of sex in the city 2’Here we are creating inventory to show ads on these video placements bringing specific videos together with specific ads – 1 to 1 relationship – highly targeted and relevant
Saw costs lower than on other google display network – explain how google content network now rebrandedAcross our client base we are seeing significant conversions particularly on a view through conversion basis.
Commencingyoutube activity, we saw search network impressions rising from nothing. So youtube incremental salesBrand saliency and more sales in the search network
Placement target video search – for your publishing website/client promotion…Social media buzz created – events/launches
SituationSo still topic is PPC is more than Search but that said there is a lot more happening in google.co.uk - whole bunch of Google featuresextensions – sitelinks, prod extensions, phone extensions, google places, star ratings,These can help you get more CTR and more conv rate before looking for new avenues.ComplicationSo many different ideas and things to test and we are all short of timeQuestionDo we know what works well for which situationAnswerI would like to discuss some findings we have seen on what works best for which situationsBut first lets run through a few examples – sitelinks, prod extensions, star ratingsSitelinks – brand can do and so can affiliate, it shows on ? Positions on the screen
Prod extensions – based on providing prod feed to Google and providing listings for their shopping prod search engineThis can apply to pos 1 and pos 5 on the page and not specific to one brand only the brand/advertiser selling the goods can have these, not affiliates
Star ratings – only show for brand/advertiser if they have provided their prod feed to Google
So we have different extension to choose from but which is most effective and in what situation? Our research shows…
SituationStill on the topic of trying to get more from PPC beyond Google.co.uk. Facebook is an obvious oneComplicationFacebookisnt typically near the end of the sales funnelIt’s tough to make facebook work on volume on a CPA – a lot of granularity – targeting demographic by age bracket and by gender and interestQuestionHow can you be inventive to still get value out of PPC spent on Facebook?AnswerWould like to share with you how we tried to do this.We run publishing sites like pc-site.co.ukWe create applications in facebook where we collect user information on lead generation basis via a facebook adverts and heavy targeting. Here is an example where they could win a prize. Collecting this email data they are added to our database for email marketing. There is technology behind it, collecting email addresses, sending it to clients, all automated.We can do this for ourselves and merchants also.
My suggestions for Facebook
SituationAgain another way to step out of mainstream ppc through search on google.co.uk is mobile.There's al lot of talk about mobile search. We know that mobile search counts for 2.87% of all searches. And google investing heavily with rev generated at 450m this year.there's also really interesting trend data that shows that mobile isntcannabalizing desktop search - mobile traffic peaks in the night and weekend while desktop in the morning.complicationBut limited affiliate based opportunities in the space currentlyquestionbut the quesion is what are the mobile opportunities out there in affiliateAnswerLike to share with you my thoughts on a couple of ideaspromote them through mobile. a recent example is ...
one example is click to call - paying for each click of a telephone number on google. there anaff network will track the number for a call length and it counts as a lead. We do this with success.some affopps but merchants and aff networks need to bring out more.
the other is that merchants are also bringing mobile transactionable websites so as affs we can
SituationIn finding opportunities beyond google.co.uk or on google.co.uk it’s important to step back and look at the bigger picture – understand the customer behaviourComplicationWhat should we be looking at/forQuestionWhat is your consumer behaviour and how can it be used to drive more sales – in the run up to xmasAnswerOne way to look at this is to see last years trends.what we see is:Some of it quite obvious, consumers follow when they are paid, cyber Monday, busy december.But also, need to be ready from mid november and this year will vat increase push things back even earlier?