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what will delight today's customers who are mobile lifestyle travellers? DDiH, Think Tank 2011, CMH Oneglobe, hotel think tank LEREVEREND Agnès MBA 2A CMH
« Atyourdisposal » 1/2 ,[object Object],It is a new digital application in the hospitalitysector. ,[object Object],This new appis for yourguestsduringtheirstay. ,[object Object],It istotally free for yourguests. And, for you, the priceisreasonable. More youwill have partnerslessyouwillpaid. ,[object Object],On smartphones, ipad, and the hotel tv. ,[object Object],The principal goal of this new appis to facilitate the stay of yourguests in yourhotel but also in the city. Withthisapp, youcan help, respond and communicatewithyourguestswhentheyneed.
« Atyourdisposal » 2/2 ,[object Object],The totality of this application is accessible only for yourguestswhostayed in yourhotel. Whenthey arrive to yourhotel, theywillreceive a code to download and use this application.  Withthis code, the guestcandownloadthis application on a smartphone, an ipad, or, hecan use thisapp on the tv in his room. Aftertheirstay, itis as youwant : all yourguestscankeeptheiraccess and can go on thisappateverytime ; or, youcanchoosethatonlyyour VIP guestscankeeptheiraccessaftertheirstays. It is essential to keep in mindthatthis application isonly for yourguests. It is a new way to communicatewithyourguest and to develop the loyalty of yourguests.
« AtyourDisposal » : The concept This application willbe in threemost important parts: ,[object Object]
 Guide about all the touristicactivities (restaurants, bars, museums…), like a virtual concierge.
 For business travelers : Possibility to meet the others business travelerspresent in the hotelat the same time.,[object Object]
Access to the room service menu.
Access to the restaurant and the bar of the hotel (to see the menu, and to make a reservation, to see the availability…).
Be in relation with the housekeepingdepartment : the guestwillchoosewhenhewantsthathis room iscleaned…,[object Object]
Reservation : for a wake up or a taxi, the guestjustneed to select the hour of hiswake up, or what type of taxi hewants, and for when
Unlimitedaccess : cinematheque, music, ebook… Everythingthatdistractyourguestwhenheis in the hotel.,[object Object]
For restaurants and bars, the guestcanfind menus, prices and promotions whenthese restaurants and bars are yourpartners.

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DDiH, think tank 2011, cmh oneglobe, hotel think tank

  • 1. what will delight today's customers who are mobile lifestyle travellers? DDiH, Think Tank 2011, CMH Oneglobe, hotel think tank LEREVEREND Agnès MBA 2A CMH
  • 2.
  • 3.
  • 4.
  • 5. Guide about all the touristicactivities (restaurants, bars, museums…), like a virtual concierge.
  • 6.
  • 7. Access to the room service menu.
  • 8. Access to the restaurant and the bar of the hotel (to see the menu, and to make a reservation, to see the availability…).
  • 9.
  • 10. Reservation : for a wake up or a taxi, the guestjustneed to select the hour of hiswake up, or what type of taxi hewants, and for when
  • 11.
  • 12. For restaurants and bars, the guestcanfind menus, prices and promotions whenthese restaurants and bars are yourpartners.
  • 13. Access to aguide on all the principal museums of the city such as Louvre musuem or Orsay museum in the you are situated in Paris.
  • 14.
  • 15.
  • 16. Most importants museums and art galleries of the vity.
  • 17. UGC for the cinematheque (UGC permit atyourguests to have access to all the films, also the news films).
  • 18.
  • 19. This application improve the management of the complaints and problems, It permits to accelerate their treatment.
  • 20. It is a good advertising.
  • 21.
  • 22. It is a virtual guide for their vacations but also for the hotel.
  • 23. It facilitates the communication between the guests and all the services of the hotel.
  • 24. A good way to communicate with the others for business guests.
  • 25.