1. “Our method is driven by the
Customer suCCess story
desire to offer managers on
the go the same quality of
service and the same email
functionality, wherever they
Paris Chamber of Commerce and Industry may be.”
Eases Time and Space Constraints for its Management Sébastien Joly,
Mobility Project Leader,
CCIP
Responsible for 310,000 companies in the greater Paris region, the Paris Chamber of Commerce and Industry
About the oRGANIZAtIoN
(CCIP) also manages multiple establishments (two convention centers, two fairgrounds, and a dozen schools and
• At the service of 310,000
institutions of higher learning) and has a budget of roughly €460 million. The consular chamber, which serves
companies in Paris and Ile-
senior management and is comprised of 80 elected company directors, strengthened by the 185 employees at its
de-France, the Paris Chamber
of Commerce and Industry headquarters, has long relied on collaborative work environments, which ensure the effectiveness and reach of its
(CCIP) is a public establishment activities. Mobility is part and parcel of this desire to make intensive and rational use of technological advances.
headed by 80 elected business The challenge at hand is not so much to increase productivity as to improve access to information, adaptability,
leaders from all industries.
and the comfort of the work environment for users, decision makers, and especially the mobile workforce.
It participates in multiple
domains relating to the
Key Challenges
economic development and
In February 2006, in a bid to reconcile its policy of organizing work stations in a rational manner and managers’
life of companies (counsel,
need to access information, CCIP launched a market study on extending messaging access to a fleet of mobile
training, conferences and
devices. “Requirements are defined by a particular group of mobile users and decision makers. Giving the users
congresses).
access to information via a mobile communications terminal enables them to pursue an activity at any time or
place, all within the same computing environment as at the office,” says Sébastien Joly, mobility project leader at
Key ChAlleNGes
CCIP. “Our method is driven by the desire to offer on-the-go managers the same quality of service and the same
• Deploy a mobile messaging
email functionality, wherever they may be. This assumes the ability to synchronize and update data centrally and
service across an existing and
at the terminal as soon as the user connects.”
expanding heterogeneous
group of mobile devices
There is also a need to provide support for those terminals and applications and to ensure security without
• Provide proactive maintenance
complicating tasks for end users. Every effort must be taken to avoid affecting the existing IS architecture or
and administration for this
causing a surge in the need for technical support. “We would like to avoid placing an additional burden on those
service
in charge of the computing equipment,” says Joly. “Ultimately, we want to provide remote support, in particular,
• Control the costs of service
detect irregularities and malfunctions before the user becomes aware of them.
Results
solution
• Users save time and have The CCIP’s attention was drawn to NemoConnect by Neleos, a mobile solutions system integrator and partner
improved adaptability of Sybase iAnywhere. “For us, this choice presented a dual advantage. On the one hand, we were able to integrate
the mobile application into our computer environment in a completely seamless fashion with respect to the
• Quick adoption and
users, even while changing the access modes, and on the other hand, we were able to benefit from a solution in a
deployment of the solution for
all managers hosting mode with outsourced support,” says Joly. The OneBridge Mobile Groupware server by Sybase iAnywhere,
on which Neleos’ NemoConnect solution is built, plays the role of secured access gateway between mobile
• Hosting and maintenance
terminals and the CCIP’s Lotus Notes server. This gives users access to their usual messaging environment from
provided by the system
integrator their own terminals, regardless of their operating system (Palm OS, Symbian, or Windows Mobile) and regardless
of the network used (GPRS, Wireless, fixed telephony network).
Server administration and maintenance are managed by Neleos from a centralized supervision portal. The tool’s
www.iAnywhere.com

2. simplicity allows the administrator to view all of the users from a single console (by site, by group, and by terminal
INdustRy
type), as well as synchronization statistics, incident feedback management, and even alert messages relating to
• Business Services
user authentication errors.
CoMPoNeNts
“The OneBridge mobile solution was the only solution capable of taking into account the wide variety of use
• 90 PDA users synchronize
conditions,” said Joly. “The alternative would have been widespread use of BlackBerry terminals, which would have
email/PIM data
resulted in technically and financially burdensome integration efforts. Above all, we would not have benefited
• Mobile devices: Qtek/HTC
from the comfort and security that the NemoConnect platform offers in administering the device.”
9100/9600 running Windows
Mobile, Palm Treo 650
Furthermore, the solution has the ability to keep an inventory of hardware and software equipment and to
• Email system: Lotus Domino
manage connection information, use statistics, transfers, cable distributions and feature updates. Users are
• Connectivity: GPRS, wireless, or also able to back up their mobile environment, access data remotely, and recover the most recent validated
fixed telephony network configuration.
• Mobile synchronization:
OneBridge Mobile Groupware results
from Sybase iAnywhere It only took four months to bring the solution to market. After a pilot phase involving five users, the solution
was quickly deployed for 25 managers and employees on international assignments, then for about 60 managers
• Integration and hosting:
starting in July 2005. At present, there are 90 users connected via the NemoConnect service. The NemoConnect
Provided by Neleos
solution interconnects the mobile messaging service of several sites from the consular chamber (the headquarters,
the Negocia school, Sipac, and the convention center (Palais des Congrès) real estate company), with each site
enjoying its own gateway hosted by NemoConnect.
“For managers, being able to be reached at any time and to no longer have to stop by the office to update their
personal information system represents a much-appreciated gain in responsiveness,” notes Joly. Among the services
the solution provides, including the direct access to information, time saved, and elimination of multiple entries
with data synchronized between the work station and mobile terminal, these users appreciate the freedom of
choice the terminals provide them.
“With this solution, there’s no dependence on technology that would require heavy investment, training, and
licenses for daily use, or that is oriented towards a specific business application,” says Olivier Manier at Neleos. The
mobile messaging platform is seen as an extension of the information system, not a burden.
“The strong point – even if the device’s core server is hosted – is that it’s a true connectivity server and in no way
just an external data storage server,” adds Joly. “This is what builds user confidence – and rightly so – with respect
to the solution’s security and confidentiality.”
Moreover, the ability to perform maintenance remotely and receive warning messages in case of malfunction is
as appreciated by the users as they are by the CCIP’s technical team. This reduces direct involvement with terminals
and work stations, resulting in savings. “The desire to bring costs under control by delegating the updates and
maintenance of a service not related to our core business to a specialized service provider takes precedent over the
desire to keep certain technology under our own control,” insists the CCIP project leader.
about onebridge
OneBridge extends enterprise email and applications to mobile workers. It is flexible and powerful software
that enables most any type of mobile device, enterprise system and connectivity option, including online, offline,
real-time, push or synchronization. Enterprise IT departments, developers, ISvs, and system integrators rely on the
OneBridge to meet immediate mobility needs and to respond quickly to enable effective mobile solutions.
SyBASE, IANyWHERE, IANyWHERE SOLUTIONS, AND ONEBRIDGE ARE TRADEMARkS, REGISTERED TRADEMARkS OR
SERvICE MARkS OF SyBASE, INC. OR ITS SUBSIDIARIES. REFERENCES TO SyBASE IANyWHERE MEAN IANyWHERE
SOLUTIONS, INC., A SUBSIDIARy OF SyBASE, INC. ® INDICATES REGISTRATION IN THE UNITED STATES OF AMERICA. ALL
OTHER COMPANy AND PRODUCT NAMES MENTIONED MAy BE TRADEMARkS OF THE RESPECTIvE COMPANIES WITH
www.iAnywhere.com WHICH THEy ARE ASSOCIATED.